Napleton's North Palm Hyundai

Great service great info Working with Casey in service has been a blessing, she goes above and beyond in customer care/satisfaction. I was so lucky to work with her. The sales Working with Casey in service has been a blessing, she goes above and beyond in customer care/satisfaction. I was so lucky to work with her. The sales manager I believe his name was Clarke was also very informative and helped me with ever question I had. I am happy to say I will be using them in the future. More

Amazing service! Casey and the staff at the service center were knowledgable and went above and beyond to ensure that my service was quick and painless. I would defini Casey and the staff at the service center were knowledgable and went above and beyond to ensure that my service was quick and painless. I would definitely recommend this location to anyone! And scotty the manager was so helpful More

Great service I just wanted to take a min and say what a great Facility you guys are running most people, write negative reviews but not this one everyone was happy I just wanted to take a min and say what a great Facility you guys are running most people, write negative reviews but not this one everyone was happy smiling willing to help.. Learned a lot About the new truck that’s coming out from Scotty. All the mean time I was getting my car serviced . The service team was phenomenal the girl that helped me was so sweet and knowledgeable. Can’t remember her name but she was the first one you see when you walk in I wanna say K.C. ? Was her name. Just great service all around!! Thanks guys for today. Hoping when the new truck comes out you have some awesome deals for me!! More

5 Stars for Joe Ward After having been frustrated by a couple of other Hyundai dealerships, we finally met a salesman, Joe Ward, that earned out business. Through a combi After having been frustrated by a couple of other Hyundai dealerships, we finally met a salesman, Joe Ward, that earned out business. Through a combination of candor and commitment, Joe addressed our concerns and got us across the finish line. If you are in the market for a new car, then I highly recommend that you visit Joe at Napleton's North Palm Hyundai. More

Impressive dishonesty The level of dishonesty here is impressive. Called about a car advertised on CarGurus. Spoke with Scott Steiner, made an agreement on the price. Re The level of dishonesty here is impressive. Called about a car advertised on CarGurus. Spoke with Scott Steiner, made an agreement on the price. Received paperwork to sign (I'm in California) and the price on the documents was $1000 more than we had agreed. They had also added a supposed charitable donation and a key fee to my total cost. I told them the numbers were wrong. They asked if I was going to sign the papers or not. I said yes if they paid the shipping of the car to California. Got a text from the assistant manager saying Steiner had agreed, so I signed and sent the paperwork. As soon as my check cleared, the shipping agreement suddenly vanished. I sent a screenshot of the text which Steiner claimed was blank. The car-salesman stereotype exists because of people/places like this. UPDATE 4/24/19 Car arrived today. Missing the wheel lock key and second ignition key and fob. Dent on the rear quarter panel, paint on the back of car is UV'd out. It's not nearly as good as it was presented in the ad. Called via their invitation, was sent to voicemail by the operator. Wish I'd never purchased here. UPDATE 5/5/19 This just gets better. In addition to the items above, both fog-lamp housings are broken in the back where the bulbs attach, clicking sound coming from suspension, and the front bumper is torn from its mounts on the passenger side (was clearly in a fender-bender and just pushed back into place.) It would have taken minimal effort on their part to make these things right. Still have zero paperwork back from the dealership (Bill of Sale, temporary tags, etc), car can't be driven until that is completed. Received a call from another sales manager, I called back twice, have left 2 voicemails, no response to my messages. And the written reply they posted below is a "form" reply that they have posted on other poor reviews. The indifference here is remarkable. More

Great service Every time I contact Daileen about my Hyundai issues she is always very knowledgable and provides friendly and professional customer service. Gr Every time I contact Daileen about my Hyundai issues she is always very knowledgable and provides friendly and professional customer service. Great job all around! More

Servicing I have been using the Napleton NORTH PALM Beach dealership for the past 3 years. Each time my car was serviced at dealer recommended intervals the ex I have been using the Napleton NORTH PALM Beach dealership for the past 3 years. Each time my car was serviced at dealer recommended intervals the experience could not have been better. It starts with the service advisor, Daileen Berni, who sets up the appointment and t makes sure my vehicle is ready when promised. There are no surprises or additional unforeseen servicing that I experienced elsewhere. The service is outstanding and I would strongly recommend North Palm Napleton to any Hyundai owner. Jim H. More

Casey Service department I must say Casey is very friendly and knowledgeable kept her customers up to date on their vehicle I feel if they lost Casey I would not bring my vehi I must say Casey is very friendly and knowledgeable kept her customers up to date on their vehicle I feel if they lost Casey I would not bring my vehicle there I would probably get rid of it I trust her more then any service writer I have ever dealt with in my life More

Worst service ever!! They sold me a car that had the insulation under the hood destroyed, when driving home the next day the car started to smell like it was burning. It t They sold me a car that had the insulation under the hood destroyed, when driving home the next day the car started to smell like it was burning. It took 3 try’s for the salesman to make it right, The whole dealership knew the situation, I expected the sales manager to at least come over to me & apologize for the inconvenience. Once they have your money they couldn’t care less about the customer! More