Napleton's North Palm Hyundai

Promise everything,deliver nothing.Just once you would like them to deliver on there promise.As usual the follow up to there promises are less than expected. like them to deliver on there promise.As usual the follow up to there promises are less than expected. More

Thank God I Didn't Waste My time I just called today to get more information about a car listed online.I spoke to someone named Scott who's attitude couldn't have been more curt. I c I just called today to get more information about a car listed online.I spoke to someone named Scott who's attitude couldn't have been more curt. I called from Lakewood Ranch which is 2.5 hours away so I really wanted to get as much information as possible so I wouldn't waste a trip. This guy couldn't have been more abrupt and unprofessional. I wanted to get an idea of my trade value and was willing to give the Vin Number and send pictures. Nope. Won't do it at this dealership unless the car is there. All other dealerships had no problem doing this with,of course , the right to reevaluate upon a live look. I guess this Dealership must not do any out of town business. When i asked Scott for the extra dealer fees tapped on to the price of the car he mentioned the Dealer fee and title. I then asked about extra fees such as reconditioning or hidden fees and he said " that would be discussed upon your arrival". What a joke. I read online that this Dealership had sales people with lousy attitudes and tapped on excess fees. More

When a dealership makes it big, they no longer have the professional managers needed it to help out with issues in regards to good customer service. I bought my Hyundai Sonata Limited-2011 in California. professional managers needed it to help out with issues in regards to good customer service. I bought my Hyundai Sonata Limited-2011 in California. I had it serviced at Napleton Northlake since I moved to Florida 6 yrs ago. I don’t drive it much, specially since the last serviced. Just put 40,000 miles on the speedometers. Called to set an appointment for service and inquired about the cost of parts. It needs a new right tail light unit, the horn doesn’t work, door locks don’t work too well as well as windows. Stitching is falling apart in the rear headrest. Since parts cost money, and car is out warranty, I want to make sure I’m not going to over paid on parts. I talked to Nick who started lecturing me from the moment I said hello, without letting me talk to explained my needs and concerns. I appreciate feed back after I lay the issues with car, not for him to have treated me with such disrespect to not allowed me to speak about issues with car. He was annoyed and obviously arrogant with his lecturing me. I was never treated so rudely by a manager. If Rob, the service manager, whom I remember from the start, doesn’t call me back. I will take my car somewhere else. This dealership as it is, it’s not what I expected as far as customer service. More

Dishonest Dealer My buying experience was full of falsehood from the internet price to the added fees. The vehicle price on the sales contract was $2500 higher than t My buying experience was full of falsehood from the internet price to the added fees. The vehicle price on the sales contract was $2500 higher than the sticker price. The internet special discounted the sticker price by $3300 but the salesman would not discuss internet prices and the new car manager said the car was discounted. I can add and $23000 - $3300 does not equal a price $2500 higher than sticker price. The dealership added multiple fees I was shown removed and finally agreed on a price. When I got the final paperwork the dealership hid these fees under other line items. I would not recommend North Palm Hyundai. More

***** UNPROFESSIONAL NAPLETON HYUNDAI ON NORTHLAKE NAPLETON KIA NORTHLAKE WPB ******UNETHICAL AND UNPROFESSIONAL ******* Purchased a car to this dealership five weeks ago and was told after signing NAPLETON KIA NORTHLAKE WPB ******UNETHICAL AND UNPROFESSIONAL ******* Purchased a car to this dealership five weeks ago and was told after signing everything that I would receive all the paperwork via email and overnight FedEx once the loan was approved. It's been five weeks loan was approved I have not received ANY paperwork, not even a Bill OF sale. I have left numerous messages for the manager Lou Perry, the financial manager Sal Caruso and for Mike the salesman. No one is returning my calls. I have received my first bill from the financing comp. so I do know they have my proper address. STAY AWAY. More

Great Service Happy to see that Michael is back at North Palm Hyundai Service Department. He is excellent at what he does. He is friendly, knowledgeable and organ Happy to see that Michael is back at North Palm Hyundai Service Department. He is excellent at what he does. He is friendly, knowledgeable and organized. He has a way of making you feel welcome and confident that is is taking good care of you. His service yesterday was excellent. More

review of Michael L., service advisor at Napleton's Hyundai. Michael L., the service advisor, At North Plan Hyundai, is an excellent service advisor. He is diligent and informative and helpful. I would highly re Michael L., the service advisor, At North Plan Hyundai, is an excellent service advisor. He is diligent and informative and helpful. I would highly recommend Michael for all of your automotive needs. More