Napleton's Mid Rivers Kia

I’d give this Dealership NO STARS! I’ve called several times and each time was nothing but LIES! I did go to dealership only for MORE LIES!!! Buyers BEWARE! They have Market Adjustment I’ve called several times and each time was nothing but LIES! I did go to dealership only for MORE LIES!!! Buyers BEWARE! They have Market Adjustment, they DO NOT tell you over the phone!! NO ONE waiting on us but ALL so called Sales Personnel standing around! UNPROFESSIONAL … Knew NOTHING about cars! They also I believe were one of the dealerships that had to fork up 10million dollars! I’d give them SOUR APPLES!!! More

Worked with Isaiah and Dogon! They were great, professional. I got a Kia Soul and im so excited! They were great, professional. I got a Kia Soul and im so excited! More

Bought a car from Chris Cayce and he took excellent care of us! He was amazing to work with and I would recommend anyone looking to buy a car to go to him! Dogan Gregory did our finance and was amazing! He of us! He was amazing to work with and I would recommend anyone looking to buy a car to go to him! Dogan Gregory did our finance and was amazing! He talked through everything with us and answered any questions we had! Great experience! More

Johnathan W. And Dogan did an amazing job getting me into a brand new Kia Sportage, and getting me top dollar for my trade in. And Dogan did an amazing job getting me into a brand new Kia Sportage, and getting me top dollar for my trade in. More

This place is unprofessional and has the worst customer service I’ve ever experienced. Took them 3 hours for an oil change and for them to tell me they couldn’t fix my seat even though it was under warrant service I’ve ever experienced. Took them 3 hours for an oil change and for them to tell me they couldn’t fix my seat even though it was under warranty. Told me the time before they could fix it but needed to schedule additional appointment for the repair. Time before took multiple hours to have them check a slow leak in tire then wanted almost $200 to patch it. Called for an estimate on new tires and never received call back, it’s been a month. Another time had to provide a copy of extended warranty to them for a repair to be done because they did not have a copy on file. Took them over 6 months and 3 phone calls to get a part ordered and replaced. Today was told by service guy Dennis that I was having issues with service because “I’m a women and it makes me feel like I’m getting screwed over”. But the worst yet is when the GM who mind you didn’t introduce himself (Justin Norvell), didn’t ask how he could help, but proceeds to talk over my concerns with customer service and the lack of professionalism from his staff by stating he has been yelled at all day by customers and doesn’t want to be yelled at again so I should leave the store and not return. My family and I have been customers here since 2008, bought 3 cars here and we have never had such poor customer service as we have in the last 3 years! Today was by far the worst! Won’t be going back. Steer clear of this place it is going down hill fast! More

Chris Cayce took excellent care of us! He was honest and reasonable throughput the entire process. We couldnt have asked for anything more! He was honest and reasonable throughput the entire process. We couldnt have asked for anything more! More

I worked with Napleton's Mid Rivers Kia and it went surprisingly smooth from when I first called and spoke with Jessica who answered the phone to Jon Williams the sales associate, who was professional surprisingly smooth from when I first called and spoke with Jessica who answered the phone to Jon Williams the sales associate, who was professional and not pushy, to Jonathan Scruggs in Finance who was thorough as well as entertaining! Very enjoyable experience for this 60-something woman who has sat through many unpleasant hours the past 40+ years purchasing vehicles! I'm more than happy with my 2023 Kia Seltos Nightfall edition! More

Jovany Ramos was a total star today! ! I came in looking for a specific model and he led me to the perfect car. He talked me through all the features, really sold me on it, and treated my ! I came in looking for a specific model and he led me to the perfect car. He talked me through all the features, really sold me on it, and treated my dad and I like old friends. Im super happy with my experience! More

Both Zay (salesperson) and Dogan (financing) we’re a pleasure to work with. No high-pressure sales and they didn’t try to push a bunch of unnecessary items while we were finishing the financing. pleasure to work with. No high-pressure sales and they didn’t try to push a bunch of unnecessary items while we were finishing the financing. More

We recently purchased a 2023 Kia Carnival. Our sales rep Bailey was kind and patient throughout the process and gave us ample time to evaluate our financing options. We are very grateful for Our sales rep Bailey was kind and patient throughout the process and gave us ample time to evaluate our financing options. We are very grateful for her assistance and extremely happy with our purchase. Thanks Bailey and Napleton’s Mid Rivers Kia! More