Napleton's Mid Rivers Kia

Horrible Sales Staff When I arriviedt the dealer to drop my wife's car for service, I met with a salesman. I told him up front that I am not buying a car today I just want When I arriviedt the dealer to drop my wife's car for service, I met with a salesman. I told him up front that I am not buying a car today I just want to look. He said that is not problem. After looking the young imature salesman and my self talked a littlebit about price. That was a huge mistake. I had to tell him again I am just looking not buying a thing today. He started using cheessie line "I am going to tell you the truth we are only making $150 on this car. I laughed! At this point knowing I am being lied to I was done. He told me to take the car home come back this afternoon to sign the paper work. I told him I am just looking not buying. This went on with him pushing and pushing for about 5 minutes. At one point I told him I had better offer from another dealer. This kid actually sent me a text saying that dealer is xx me and he would never lie to a customer. I had the offer on paper from the dealer. The rest of the sales staff stood in the lobby talking about customers that drove up. If you want to bad mouth a customer don't do it by other customers. Like I said was not buying but Suntrup Hyundai in Wentzville treated me so good and did not have a problem with me not buying just looking. I was so impressed with the entire staff that I went back and bought a new Sonata from them. I will say that the service department and the techs are among the best and that is all this store has going for it. Thank you Mid Rivers Kia for being a pushing, imature, nag because I found a very professional dealer in Wentzville. And if you want a Kia gov to Lou Fuz much easier to deal with. More

Sales and Finance were excellent! My husband and I were at Napleton's KIA this afternoon. We purchased a 2013 Edge that was advertised on Car Soup. Chris Cayce gave us one of the bes My husband and I were at Napleton's KIA this afternoon. We purchased a 2013 Edge that was advertised on Car Soup. Chris Cayce gave us one of the best car buying experiences we have had. We were just out to compare this vehicle with two vehicles at other dealers. We hadn't even dreamed of coming home with this vehicle today. We talked through the pluses and minuses of purchasing each vehicle we were looking at with Chris. Chris listened, did a very good job of explaining why this Edge best fit our needs, put together a good and fair deal and made it impossible to even take a few hours to leave and think about it. (It took less than five minutes once the details were explained.) Mike Ozanic, like Chris, was excellent. And again, this finance experience was one of the best we have had when buying a car. Thanks to Napleton's, we had a great day! Karen More

Friendly, excellent experience I had a great experience with this dealership. Chris was knowledgeable and answered all our questions without pressuring us into any decision. Entir I had a great experience with this dealership. Chris was knowledgeable and answered all our questions without pressuring us into any decision. Entire staff was accommodating. They helped us with our trade and gave us an upfront fair price on a Kia Sportage. The experience was so easy we also bought an Optima! Chris also followed up with us a few days after the sale to make sure everything was OK. I have never had that from a dealer before. I highly recommend them. More

Friendly, Understanding, Helpful I had a great experience with this dealer. They were knowledgable and friendly. They weren't pushy and only helped with things I needed or wanted. The I had a great experience with this dealer. They were knowledgable and friendly. They weren't pushy and only helped with things I needed or wanted. They helped greatly with my trade in due to being upside down. I would definitely come back for another vehicle. More

Great Friendly Staff! My fiancé and I walked in looking for a bigger car and Jake, our salesman was able to meet our needs and wants! We told him what we were looking for a My fiancé and I walked in looking for a bigger car and Jake, our salesman was able to meet our needs and wants! We told him what we were looking for and our price range and they made it happen. They have an amazing staff and we are more than satisfied with their customer service. More

A long time and lifetime friend My wife and I decided to was time to upgrade our current 10 year old truck. I made a phone call to Matt Bahr, a long time and lifetime friend, asking My wife and I decided to was time to upgrade our current 10 year old truck. I made a phone call to Matt Bahr, a long time and lifetime friend, asking him if he might have anything on the lot and told him what I was looking for. At the time he didn't have anything available. A week later Matt contacted me and let me know they had just got a truck in that met my needs. The wife and I immediately made the hour and a half drive to go look at this truck. It was everything I had expected. Within a couple hours we were on our way home with a new truck. Excellent customer service there at Napleton Mid Rivers Kia! More

Friendly, low pressure I walked in with my gaurd up, assuming I would get the usual hard sell. Quite the opposite, Shawn was extrmely friendly and easygoing. I told them w I walked in with my gaurd up, assuming I would get the usual hard sell. Quite the opposite, Shawn was extrmely friendly and easygoing. I told them what I could pay, and with very little "negotiating" they met the price and I drove off in a new Optima with many more options that I requested. Thank you And I will be back Sean Powell More

Fantastic1 Shawn was great. He listened to what our budget was and worked with us to find what I wanted in our price range. Tim was super helpful in the proces Shawn was great. He listened to what our budget was and worked with us to find what I wanted in our price range. Tim was super helpful in the process as well. My family will definitely be back when we want another car. More

Very unsatisfied; poor customer service! When i bought my 2010 Yukon Denali, Napleton's knew there was an issue with the after market radio in it and told me they would fix it. Took it back i When i bought my 2010 Yukon Denali, Napleton's knew there was an issue with the after market radio in it and told me they would fix it. Took it back in on a later date to have it fixed because the screen kept blacking out and the radio was draining my battery dead; After taking it to "fix" it, they brought it back to me claiming there was nothing wrong besides the settings and that the radio had been rewired previously and was fine. Still, 2 months later, the radio continues to draw juice and runs my battery dead on a weekly basis. Very frustrating that Napleton's claimed they couldn't find anything wrong besides settings when clearly the radio is wired wrong and we will have to fix it ourselves to ensure that it is done correctly!! Very poor customer service! More