Napleton's Mid Rivers Kia

Great Experience - Thanks Ben Gordon and Patrick Piper Purchased an Optima S, Ben Gordon helped us with the test drive and gave great information. Patrick in Finance was also very easy to deal with and Purchased an Optima S, Ben Gordon helped us with the test drive and gave great information. Patrick in Finance was also very easy to deal with and was very efficient. We will definitely be back for future car purchases. More

Horrible mechanic not honoring warranty June 3. Now I was also in back in feb BEFORE my warranty expired and told napleton I was losing over 1 qt of oil a month on my 2017 sportage. After th June 3. Now I was also in back in feb BEFORE my warranty expired and told napleton I was losing over 1 qt of oil a month on my 2017 sportage. After their “Top Quality” service men looked at it they tell me there is no leak!! I have puddles in my garage!! I go to a different repair shop not even a dealership and they spot the leak in 30 mins!! Went back to dealer they looked at it again but again couldn’t see where the leak the other shop saw was so after being there for 3 1/2 hours they decided to put dye in it and have me come back in a week. I came back and a few hrs later the fourth time they finally found the leak!! Now NAPLETON tells me I HAVE TO PAY 50% OF THIS REPAIR BILL BECAUSE THEIR FACTORY TRAINED MECHANICS COULDNT DO THEIR JOB PROPERLY AND FIND THE LEAK I COMPLAINED ABOUT BEFORE MY VEHICLE WAS OUT OF WARRANTY!! STAY FAR AWAY FROM THIS PLACE!! Out to get you and your money. Unqualified mechanics that can not even find a simple oil leak even when I told them exactly where it was!! Was in for oil change on feb 8 2019 was up sold to a oil change fuel cleaning and car wash. There were 2 pieces that needed to be ordered under warranty was told when they were done with ooil change the still owed me the car wash that I paid for in the package and that parts were ordered and they would call when in. Now April 26 this was my fifth time calling up there after 6 messages left over the past 2 weeks with no one returning any of the calls. Finally today they put me to parts they tell me my parts show arriving FEB 12!!! Again when he transfers me to service I have to leave another message. Thought dealerships were susposed to be better than regular repair shops, if I wanted to be treated like this I could have paid someone off the street and got done quicker!! More

Great experience - Thanks Joe Restivo! Joe Restivo was a great help with a car purchase for a friend who was a first time car buyer. Courteous, friendly and no B.S. which is how I work so i Joe Restivo was a great help with a car purchase for a friend who was a first time car buyer. Courteous, friendly and no B.S. which is how I work so it was good to deal with that. I can see myself making another purchase from this dealership in the future. More

Chris makes doing business at Napleton a pleasure. Chris met me at my car this morning as soon as I drove onto the dealership lot and introduced himself. He was very personable and courteous. He list Chris met me at my car this morning as soon as I drove onto the dealership lot and introduced himself. He was very personable and courteous. He listened to my input on what type of car I might be interested in and was very thorough in showing me several and explaining all of the features. He was very patient in working with me to settle on a deal I was happy with and saw the entire process through with me to the very end. He even set up the phone/car Bluetooth pairing for me so I would not have to struggle with that. I will definitely recommend him to all of my friends that may be in the market for a new or used car and if I should find myself in the market in the future he is the person I will go to. More

Was happy with purchase Thanks Mike, do like my car. Was satisfied with salesman and it was a fast enjoyable time spent. Personable and quick. Love the car. I would recommend Thanks Mike, do like my car. Was satisfied with salesman and it was a fast enjoyable time spent. Personable and quick. Love the car. I would recommend, I went there because my brother went there when he purchased his car. I have had the car for 1.5 days and feel confident if any problems they will stand behind what was agreed upon. More

Wonderful Very helpful. Da'ron my sales consultant was fun and friendly without being pushy. Made the whole experience wonderful. Made sure to work with me and Very helpful. Da'ron my sales consultant was fun and friendly without being pushy. Made the whole experience wonderful. Made sure to work with me and my needs. More

Another Satisfied Customer Joe Restivo was a knowledgeable salesman. We were pleased with his one-on-one assistance, his personality and his ability to make us feel comfortable Joe Restivo was a knowledgeable salesman. We were pleased with his one-on-one assistance, his personality and his ability to make us feel comfortable with our purchase. We also enjoyed interacting and conversing with Darwin Cunningham and Patrick Piper. I must say Joe, Darwin, and Patrick made the transition from being a possible customer to a very satisfied and informed one a phenomenal one. They listened and answered any and all questions to our satisfaction. We left very content. More

Easy process professional and friendly Our sales person Joe was friendly thorough and professional, and accommodating. Darwin the manager was again very professional and thorough. The ent Our sales person Joe was friendly thorough and professional, and accommodating. Darwin the manager was again very professional and thorough. The entire process was pleasant. Thank YOU! More

Excellent, Friendly Service We were in the market for a third row SUV as a growing family. We came to Napleton Kia and received excellent customer service. They answered all our We were in the market for a third row SUV as a growing family. We came to Napleton Kia and received excellent customer service. They answered all our questions honestly and made us feel at home. We’d recommend this dealership to anyone in the market for a car! More

Great experience, everyone is friendly and awesome It's a very laid back and comfortable experience. Everyone I interacted with is personable and friendly. They make sure to go over everything you need It's a very laid back and comfortable experience. Everyone I interacted with is personable and friendly. They make sure to go over everything you need to know before leaving. More