Napleton's Mid Rivers Kia

I brought my Kia Optima in the service department and could not get a phone call to let me know what was wrong with the car, and they would never return my calls, they told me I needed to text to get a r could not get a phone call to let me know what was wrong with the car, and they would never return my calls, they told me I needed to text to get a response from them, which is very poor customer service. If I didn’t need such a important part on my car, I would’ve taken it to a different place to get it fixed, but I was stuck because it was a dealer part that had to be fixed and programmed. $2500 later I have to pay the bill for the windshield camera that operates for functions, which is the front collision, cruise control, air bags, and one other item I can’t remember. I think it was handled very poorly without any communication to me personally over the phone. I will go to another shop next time I need my car fixed. More

Beware of Napleton Kia – Ripoff Artists at Their Finest! If I could give this place ZERO stars, I would. Napleton Kia is the definition of shady dealership tactics, and they have absolutely no ethics. Th If I could give this place ZERO stars, I would. Napleton Kia is the definition of shady dealership tactics, and they have absolutely no ethics. They tried to charge me $500 for wheel locks that cost $30 anywhere else. When I questioned it, they acted like it was a normal charge! And it gets worse—they sell a "Kia Certified Warranty" that is actually FREE from Kia! Yes, you read that right. They try to make it seem like you're getting a deal when in reality, they're charging you for something that costs them nothing. Classic bait and switch! The salespeople and even the manager were dismissive and rude when I called them out on their pricing. They have no problem taking advantage of customers who don’t know better. DO NOT waste your time or money here! Take your business to a dealership that values honesty and integrity—this place has neither. Run far, far away! More

Mayssam was awesome at getting me into the 2025 Kia K5 GT that I'd been trying to find for a while. I showed up for an appointment on q Friday morning and somehow miraculously Napleton had a GT with the GT1 that I'd been trying to find for a while. I showed up for an appointment on q Friday morning and somehow miraculously Napleton had a GT with the GT1 package on the lot, unclaimed! By Friday night I left after all the crazy financial signature crud with possibly the last ICE car I'll own! Mayssam knew darn near every feature of the car and guided me through setting everything up, which was much appreciated. More

The service department is terrible. I brought my vehicle in because AC was not working. The vehicle was covered under full manufacturer warranty. I was charged $305.99 for coolant to b I brought my vehicle in because AC was not working. The vehicle was covered under full manufacturer warranty. I was charged $305.99 for coolant to be put in the vehicle. A new vehicle should not need coolant unless there is an underlying issue. They said they checked for leaks but obviously did not. I had to take my vehicle to Lou Fusz Kia where it was checked properly and the cause of the problem was a leak in the AC line. I worked with Matt Oswald at Kia Napleton who led me to believe he was the manager when indeed he was not. THEY ARE DISHONEST AND DO NOT STAND BEHIND KIA PRODUCTS. I drove a toyota prius for years and never had any issues. The least KIA can do is stand behind their products. More

Do not buy from this dealership! !! I almost bought a used car from them, but it died 3 times on the way home from the dealership. When I called, they offered a refund or to fix it !! I almost bought a used car from them, but it died 3 times on the way home from the dealership. When I called, they offered a refund or to fix it for free, which I was impressed with at first. After a week of not returning my calls, they said the car was fixed and ready for pick up. When I questioned what part they fixed on the car, the manager wouldn't answer my question, but instead told me to just take the refund. Come to find out, they just changed the sparkplugs and a serpentine belt, and put it back up for sale. Neither of these items would cause the car to just die while driving down the road at 60mph. They knowingly are selling a car that is a huge safety hazard! Don't buy the 2014 Kia Sorento LX with 81,000+ miles on their lot...its not fixed and someone could seriously get hurt when it dies on them while driving! Makes you wonder what else they are hiding, or if they knew this car had issues when I bought it. Maybe that's why they offered a refund so quickly.... More

Was introduced to Ms Johnson who turned out to be the best car sales person we have dealt with during the two month hunt for our grandson we have been on. No pressure but guided us to a solid deal. We bo best car sales person we have dealt with during the two month hunt for our grandson we have been on. No pressure but guided us to a solid deal. We bought used but she does New too. More

Mayssam was awesome! ! He got us into the exact vehicle we wanted and worked hard to get it at the price we could afford. He was very professional and honest from start to ! He got us into the exact vehicle we wanted and worked hard to get it at the price we could afford. He was very professional and honest from start to finish. I highly recommend him and the rest of the Napleton Kia team for your car buying needs! More

I asked about a vehicle , instead they sent me email repeatedly asking me to call them even after I asked them not to . They only stopped when I told them that I bought a car. repeatedly asking me to call them even after I asked them not to . They only stopped when I told them that I bought a car. More