Napleton's Mid Rivers Chrysler Dodge Jeep Ram Fiat Maserati - Service Center

Shady dealings Wow!!!! This is the worst dealership ever. No one communicates with each other and you have shady practices. Lets see, I make an appointment for Augus Wow!!!! This is the worst dealership ever. No one communicates with each other and you have shady practices. Lets see, I make an appointment for August 1st. You service department keeps my vehicle for two weeks with no calls. Then they call me and say hey we have to reschedule you for a week and a half later. When I finally get it in there you cant get the gas tank I need, get a used tank (that had the same problems mine did) and charge me a $1000 to install it. No one inspected the tank before they gave it too me. So I'm out a grand there. Then they tell me "oh we have a modified tank filler tube (whatever its called) and that it would be covered under warranty. So again I feel scammed. Then, I get emails about your dealership wanting used jeeps and I took you up on it. Sure you say, we have a jeep you like and we will get it for you. Great. I'm asked to give a $500 deposit. you know to prove I'm serious. I wait almost two weeks. We're sorry, the jeep has a $6000 lift and we cant get the jeep for you unless you want to pay the extra. Again, feels like I'm being scammed. Wait this is the best part, I say no thank you and just give me my $500 back. No problem, but we don't have it. See the dealership cashed the check I gave for the deposit unknowingly to me, which I found out through my bank statement when I was checking it. We will have to mail you a check. Again, feels like I'm being scammed. I give them my correct address, face to face, we wrote the correct address down and I wait a week. Would you believe no check. I go back to the dealership and they give me the General Manager. I believe his name is Gary. He tells me he is sorry it was mailed to the wrong address. Remember, we went thru writing my address down correctly. Gary fills out a form and says ok this went to the wrong address and Gary and I fill out a slip requesting a check with correct address AGAIN. Here it is almost three weeks total and again NO CHECK!!!!!!!!!!!! So I will be heading back up to this crooked dealership again tomorrow and try to get my money back. Worst part of this, you are sending me an email asking me how I like my new vehicle, a month later. Just dumb. Plain and simple unprofessional and dumb. Thanks for nothing Gene More

Jeep girls review Recently I had issues with my 2014 Patriot remote start. It took a couple times but Napelton handled my problem. I am now one Happy Jeep Girl. Tha Recently I had issues with my 2014 Patriot remote start. It took a couple times but Napelton handled my problem. I am now one Happy Jeep Girl. Thanks Tex Clark, sales and Katie in service as well. I have bought three Vehicles from Tex and will continue. Thanks once again... More

Bad service I retired from chrysler.Everytime I go for service its terrible! The last time changed oil pan on new grand cherokee didnt tighten oil line.My PENSION I retired from chrysler.Everytime I go for service its terrible! The last time changed oil pan on new grand cherokee didnt tighten oil line.My PENSION depends on this. More

The easiest best experience! I was welcomed by everyone there. Having the worst possible day and it was all about making it better for me. Helping me and giving me what was best f I was welcomed by everyone there. Having the worst possible day and it was all about making it better for me. Helping me and giving me what was best for me. Not about a sale but about what was best for me. Working with me to get me the best possible vehicle and that I could afford. Thank you!!!!!!!! More

Amazing business to buy a car from. We went in to get a oil change for a up coming summer vacation to Florida. We were interested in possible refinance of our current dart, and ended up We went in to get a oil change for a up coming summer vacation to Florida. We were interested in possible refinance of our current dart, and ended up trading it in on a 2015 dart with a lower interest rate and better warranty. Our sales man was amazing and the finance men worked hard to get us a great deal. More

Amazing customer service! I took my Ford Edge to get the sunroof fixed. Corey had it sent to a Ford dealership to get serviced and provided me with a rental car so I would have I took my Ford Edge to get the sunroof fixed. Corey had it sent to a Ford dealership to get serviced and provided me with a rental car so I would have transportation. Dropping my car off and getting a rental was so quick and easy. Corey showed awesome customer service and will definitely be going back if I have any issues. More

Service was terrible, unfriendly and fraudulent. Was told sway bar linkage was bad and needed to be replaced. Was told it was unsafe to drive. Took to local mechanic who we've been going to for years and th sway bar linkage was bad and needed to be replaced. Was told it was unsafe to drive. Took to local mechanic who we've been going to for years and they said there was nothing at all wrong with the sway bar linkage. Was also told that the left tie rod end was bad. Local mechanic said there was only very slight play in the tie rod ends. He would not recommend replacing them for quite some time. Would check them at each oil change. I feel that they are trying to bully customers into having repairs done that are not needed by stating that the vehicle is unsafe to drive. We are very dissappointed in them as this is the second time they have told us something was in need or repair when it was later show NOT to be the case. We will never purchase from them again nor will we use their service department. Any you wonder why dealership service departments have a bad reputation. They were also going to charge 1200.00 to replace the tires. We had the same tires put on at a different location for HALF that price. Do not give them your business. More