Napleton's Mid Rivers Chrysler Dodge Jeep Ram Fiat Maserati - Service Center

Worst service department experience ever. Absolute worst experience that I have ever had at a dealership. Lied to, delayed, and treated like I was an idiot. Avoid at all costs. I've been waiti Absolute worst experience that I have ever had at a dealership. Lied to, delayed, and treated like I was an idiot. Avoid at all costs. I've been waiting 6 weeks for a simple, 2 hour repair on a new car. I was promised the repairs would be done when I bought the car. I've been lied to and avoided for 6 weeks. Do NOT buy a car from them. More

This is where we go to visit with Tex while buying a car. It's that simple. We're interested in a car, or we need service (oil change, etc) on one of our vehicles, we head to Napleton's Mid Rivers CDJR, we It's that simple. We're interested in a car, or we need service (oil change, etc) on one of our vehicles, we head to Napleton's Mid Rivers CDJR, we find Gary "Tex" Clark and go from there. We're welcomed with open arms, like he's been waiting for us to come through the door. Everything is always straight forward so you know where you're at in the process & what's going on. I get so comfortable there that I almost forget that it's a dealership I'm in! When friends, family or even coworkers state they're looking to buy a car, new or used, I always suggest they head to this dealership & ask for Gary "Tex" because he will give them the best possible service they will find anywhere. So far, my husband & myself have purchased 3 brand new & 2 used vehicles from him. We take our vehicles here to be serviced as well. He'll always be the first person I go to when looking to purchase a car or just to say, "Hey" to when there getting service done. You won't be disappointed. More

Deserving of 5 stars! Tex welcomes you with open arms, making the car shopping/buying experience fun! I really look forward to our Napleton Midrivers visits. Thank you, a Tex welcomes you with open arms, making the car shopping/buying experience fun! I really look forward to our Napleton Midrivers visits. Thank you, as always, Tex. You're truly the BEST! More

very friendly the sales employee that I dealt with Corey Fisher helped with all my questions and the service department took care of everything I needed I would def the sales employee that I dealt with Corey Fisher helped with all my questions and the service department took care of everything I needed I would definitely go back More

The Service Department Experience We had to have our van towed into the dealership since it broke down. It was literally there for 15 days before they even moved the Van inside to exa We had to have our van towed into the dealership since it broke down. It was literally there for 15 days before they even moved the Van inside to examine it to see what the issues were. In those 2 weeks we were told that they would contact us and let us know when they would be able to get us in since they had customers with appointments and tow in's would have to be single threaded in. We had to keep calling in to get a status and had to leave voice mails since I could not get a technician. They finally got the van in and quickly found that the alternator was bad. 900 dollars later we had our van back. There were 2 rep's that told me that the alternator was one of the most expensive ones they have ever seen. When I picked the van up the rep said well sir, its always going to be more expensive when you take it to a dealer. Very disappointed with this type of service and 900 dollars was ridiculous. I should have bit the bullet and had it towed to another place of service. I would like to see someone from customer service speak to the 3 weeks we were without our van and now out of a large sum of money. More

No Response! Last November we went to Naptleton for regular oil change, oil filter was not re-attached correctly, by the time we drove home a lot of the oil was le Last November we went to Naptleton for regular oil change, oil filter was not re-attached correctly, by the time we drove home a lot of the oil was left on the road as well as on our new driveway, the dealer came & towed the car away and agreed to repair the driveway this spring per letter signed by the parts & service director who is no longer there, the driveway has been repaired by myself & I have contacted this dealership several times, have sent them the bill for $169.00 but they will not pay the bill. I should have had a professional company come out & do the job for a lot more but instead I did it myself for a lot less, reason being that I didn't want the driveway closed off for 3 days while this sealer dries. At the beginning of June 2016 I called the dealer & spoke with parts mgr & he said it would take 2 weeks to cut the check, today is July 22 and still no check, when I call the dealership they are always took busy or out of the office. More

Terrible Service Department I feel you should know (if you don't know already) how poorly your service department is performing. I recently received a safety recall notice fo I feel you should know (if you don't know already) how poorly your service department is performing. I recently received a safety recall notice for the driver airbag inflator in my Chrysler 300. I also had a previous notice from Chrysler regarding a fuel tank issue with the fuel shut-off float sticking which has been causing me recent problems, so I called to make an appointment to have both of these issues taken care of. The appointment was set for June 20 to take care of these issues. Below is the chronology of events since I made that appointment. June 20, 2016 - I took my car in for the repairs and was told it would take approximately 1 to 1.5 hours so I chose to wait. I waited over 3 hours and was informed that the driver airbag inflator was taken care of, but that parts had to be ordered to take care of the sticking fuel shut-off float. The service department set up another appointment for June 24, 2016 to take care of the sticking float problem while I was there. June 24, 2016 - I arrived for my appointment to have the sticking float taken care of. No one knew why I was even there and no parts had been ordered for the repair. The parts were supposedly ordered while I was standing there and another appointment set up for July 6 for the repair. July 6, 2016 - This appointment was cancelled by the service department because they were running so far behind and reset for July 13. July 13, 2016 - I took my car in late afternoon on July 12 to drop it off because my appointment for July 13 was early in the morning. I spoke with the Service Advisor at the desk and showed him the letter from Chrysler describing the sticking fuel shut-off float problem and he wrote the issue down on a form. At 6:50 am on July 13 I was awaken by a call from the service department saying they didn't know what to do with my car and couldn't read the writing on the form so I got out of bed and read the description of the sticking fuel shut-off to the second Service Advisor. She advised they would get working on it and she would call at 2:00 pm to update me on the status of the repair. At 4:00 pm I received a call that they did not have the necessary parts to do the repair and there was also another safety recall for the passenger side airbag inflator but they didn't have the parts for that repair either. Why was this not pointed out and parts ordered when the driver side inflator was replaced? And why after all this time and four different appointments was the fuel shut-off parts never ordered? Needless to say I was irate at this point and the Service Advisor indicated she would have the Service Manager call me. He never did. July 14, 2016 - I picked up my car without the fuel shut-off or the passenger airbag inflator repairs being made. The Service Manager never showed his face. Your service department is the most disorganized mess I have ever encountered with no internal communication whatsoever. I presently own the Chrysler discussed above and a Jeep Grand Cherokee. Needless to say I will not be returning to Napleton Mid Rivers for any of my service needs and I will not be purchasing my next Chrysler/Jeep from this dealership. More

The dealership I've used for my cars since 2002 Our last 4 cars, all new, were either Chryslers or Jeeps and we have been bringing our cars here since the first. Yes, it's close to home, 12 miles, b Our last 4 cars, all new, were either Chryslers or Jeeps and we have been bringing our cars here since the first. Yes, it's close to home, 12 miles, but we get good service & like & use the specials in the service department. Our newest vehicle is a 2015 Jeep Cherokee Trailhawk. This car is like an amoured vehicle, I really feel safe in it, maybe it's the 10 airbags. The service dept always completes their work on time & are courteous. Great waiting room when needed. More