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Napleton's Mid Rivers Chrysler Dodge Jeep Ram Fiat Maserati - Service Center
St Peters, MO
71 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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71 Reviews of Napleton's Mid Rivers Chrysler Dodge Jeep Ram Fiat Maserati - Service Center
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June 04, 2019
A continuously awful experience beyond the sale. If I had to do this all over again, I would not... at least not at Napleton's Mid Rivers. I purchased a brand new Jeep Grand Cherokee Upland; no prev If I had to do this all over again, I would not... at least not at Napleton's Mid Rivers. I purchased a brand new Jeep Grand Cherokee Upland; no previous owners. I am now on my 4th visit to the service department to address issues; yes, multiple. At this point, I have experienced radio issues; transmission issues; and now possibly an engine issue. Most recently, my car just completely shut off while in drive at a stoplight. While I understand they cannot address an issue if it cannot be found, nor replicated, the headache and continuous heartache will never be worth such an investment. The General Manager, Mike, is often frustrated with my upset. Hello! BRAND. NEW. VEHICLE. Of course I am upset! I am also in the middle of wasting an hour of my day attempting to get ahold of the service department whom has my vehicle. Please, spare yourself. More
by VSheridan1
Employees Worked With
Ron Little, Jennifer Parker, Justin Lindner
Helpful May 18, 2019
They sold me a lemon Purchased a 2016 Ford Fusion two weeks ago. Vehicle started shifting rough when going from 1st to 2nd gear. Made a service appointment and was told Purchased a 2016 Ford Fusion two weeks ago. Vehicle started shifting rough when going from 1st to 2nd gear. Made a service appointment and was told when I arrived that I need to take it to the ford dealer for a diagnostic. Scheduled a appointment with Ford and was told I was responsible for a $145 service fee. Contacted the dealer and got the run around about if they would pay for the service fee, remind you I just purchased the vehicle two weeks ago. I will be returning the vehicle since it’s less than 72 days I’ll never recommend anyone to them, janky car dealer. More
by Deanna80
Employees Worked With
Jason Gross
April 19, 2019
REFUSES TO STAND BEHIND NAPLETON ADVANTAGE THAT I PAID FOR Long story . A rock hit my windshield. Went to Napelton on a Monday for it to be filled, this is what I was told. " windshields are only fixed on Fri Long story . A rock hit my windshield. Went to Napelton on a Monday for it to be filled, this is what I was told. " windshields are only fixed on Friday so you will have to wait." Guy in service department. Well weather changed crack grew. Now I go back ask about the windshield what or how can you help me considering I paid extra 900 that was added on to the sales of my vehicle when I originally was told by Trevor ( who no longer works there) oh you get this for free for purchasing your car for the 1st yr. Go to sign paperwork finance guy ( Shane) "whats this 900$? ( I ask ) Shane oh thats the Napetlon Advantage & its not free like TREVOUR said I don't know why he told you that. So long story they NAPLETOLN REFUSE RO FIX MY WINDSHIELD LIKE REPLACE IT BECAUSE WHY SHOULD I PAY WHEN THERE WINDSHIELD COMPANY IS ONLY THERE ON FRIDAY ! SO A CUSTOMER GETS A ROCK THERE IS A DENT NOW THEY HAVE TO WAIT A WEEK FOR IT TO BE FILLED ??? CRAZY BECAUSE THAT WINDSHIELD WILL SPREAD . CUSTOMER GETS SCREWED OVER . ALL THE WHILE THEY ARE POCKETING THE BENIFITS ! DO NOT BUY !! I WILL NEVER PURCHASE ANOTHER VEHICLE FROM ANY LOCATION ! I WILL BE CONTACTING THE BB AND THE NEWS CHANNEL .. NOTE I WAS IN ON 4/16 AND MANGAGEMENT REFUSED TO TALK TO ME .SENT ME NEW GUY HIS WORDS ," IVE ONLY BEEN HERE A WEEK" More
by Joddie
Employees Worked With
Justin in service department the only one who has helped in past
April 03, 2019
Recall Repair Created a service appointment online for the day and time I needed. Received both text and email reminders of my appointment. Showed up at the desig Created a service appointment online for the day and time I needed. Received both text and email reminders of my appointment. Showed up at the designated hour, got checked in, an hour later the repair work was done and I was on my way. Couldn't be happier! More
by Alvin
Employees Worked With
Gary "Tex" Clark
March 22, 2019
Always welcoming!! Came to get my oil changed. I love coming here! Service is extremely professional, never make me feel like they're trying to add things on. Tex is Came to get my oil changed. I love coming here! Service is extremely professional, never make me feel like they're trying to add things on. Tex is amazing & welcomes me when I'm there. If you come to Napleton Chrysler Jeep Ram in St Peters, look him up. He's always there ready to help with whatever you need. More
by Gmakj
September 27, 2018
I recommend using Gary "Tex" Clark as your sales associate We've purchased 5 vehicles from this dealership and only go to Gary "Tex" for sales. He knows the vehicles he's selling and makes you feel like you'r We've purchased 5 vehicles from this dealership and only go to Gary "Tex" for sales. He knows the vehicles he's selling and makes you feel like you're at home when you're at the dealership. More
by kjames01
Employees Worked With
I don't remember the nice Service associate that worked with me. , Gary "Tex" Clark
September 11, 2018
Botched oil change I am giving one start because that’s the lowest score. I would rate in the negative. I called to set up oil change appointment got message. No ret I am giving one start because that’s the lowest score. I would rate in the negative. I called to set up oil change appointment got message. No return call eventually drove to shop to make appointments. Finally get in for oil change. Two days later oil light comes on turns out they brake oil cooler and all the oil sprays all over and when I checked oil does not show up on stick. Car has to be towed to shop and spend all day waiting for repair. Did not offer to give me loaner. Said did not have any. More
by Indyfab
Employees Worked With
Connor Burke
July 10, 2018
Service sucks I made an appointment to get my oil changed for 1:30 PM. They knew that I was waiting for it, it’s now 3 o’clock and the car still has not been seen. I made an appointment to get my oil changed for 1:30 PM. They knew that I was waiting for it, it’s now 3 o’clock and the car still has not been seen. I do not know why they take appointments when they do not honor them. Stay away from this place More
by Hritz5
Employees Worked With
Ryan Fister
June 25, 2018
Worst dealer for sales and service Stay away from this dealer !! They sell a vehicle with false information to you and when you raise an issue, they just shrug their shoulders. I hav Stay away from this dealer !! They sell a vehicle with false information to you and when you raise an issue, they just shrug their shoulders. I have numerous issues with the new vehicle but they keep on dodging the issues. I took half a days leave from work to attend an appointment at the service department, just to be turned away with an excuse that they are overbooked and can not help me. They never return your call, you can never get hold of the manager, nobody seems to care. The next step is now the BBB. BAD SERVICE !! More
by Doc Lou
Employees Worked With
Tyler, Service department
May 29, 2018
Worst car dealer ever I had the worst experience of all the dealers in my life. I towed my vehicle under warranty to them for checkup 3 weeks back and they never called me I had the worst experience of all the dealers in my life. I towed my vehicle under warranty to them for checkup 3 weeks back and they never called me back with any updates. Whenever I called them, the receiver routes me to the service department and no one picks up the call, every time it goes to the voice mail. I left few voice mails as well and I would not get any call back from them. They could not provide a loaner car as well and they sent me to a nearby car rental company to pick a car after paying $50 as security deposit. As per warranty I was supposed to get a similar vehicle as a loaner car as my car and to my disappointment, I get a smaller and low end car. I will not recommend anyone to this dealer. More
by Kumar
Employees Worked With
Kyle Olson
