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Napleton's Countryside Mazda
Countryside, IL
951 Reviews
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July 20, 2010
I went to Mazda of Countryside to purchase a new 2010 Mazda 3. My experience was not very good at all. I was left waiting and waiting. once i had the attention of a salesmen it took over 1.5 hrs to co Mazda 3. My experience was not very good at all. I was left waiting and waiting. once i had the attention of a salesmen it took over 1.5 hrs to come to an agreement. i finally agreed to purchase the vehicle and had to wait another 2 hours before i was able to work with the finance department. it was as thought once i said i would make the purchase they completely ignored me. After my purchase was complete i waited 45 mins. for someone to put on my plates and my salesmen said that because i was young he didn't think he needed to go over the features of the car with me.... he also did not specialize in mazda so he didn't know much about my car or the brand. I would DEFINITELY not recommend purchasing a car from this dealership! i have however gone to there sister dealership in Evanston and have had nothing but great experiences. They are extremely nice and accommodating. they also send maintenance reminders (which countryside never has) and coupons. The best part is that Mazda asked my opinion about my sales experience and i told them the truth. they must have emailed the dealer because the manager (Eric) contacted me and left me a very defensive voicemail. I then called him back and left a voicemail regarding my issues with him and never heard from until now. I am actually posting this because he emailed me asking to give a dealer review because "Hopefully, I have lived up to my promise which was to deliver you with a simple, honest, and hassle free vehicle purchase experience. " Apparently he didnt even remember (or care) about my previous complaints. i am glad i was given an opportunity to share my experience and i hope this helps you when considering a dealership. I must say that the Evanston Mazda Autobarn is a GREAT dealership and i will continue to go there. More
by annievw
Employees Worked With
Eric Vates
July 19, 2010
Used the USAA car buying service and they put me in contact with multiple dealerships. Eric took the initiative to give me the bottom price immediately and successful gave me a trade in valve for my o contact with multiple dealerships. Eric took the initiative to give me the bottom price immediately and successful gave me a trade in valve for my old car that was higher than other dealerships. It was a no brainer for me. When arriving at the dealership, the car was clean and sitting right out front waiting for me. Wonderful service! More
by jospej
Employees Worked With
Eric Vates
July 19, 2010
The dealership made the sale as hassle-free as possible. I didn't feel pressured by the sales staff - they were there to answer questions and help. I went in to inquire about a car in their ad, and they di I didn't feel pressured by the sales staff - they were there to answer questions and help. I went in to inquire about a car in their ad, and they didn't pull any funny stuff - just sold me the car for the adverized price. I would purchase another car from them based on their customer service during my purchase. More
by mevelan
Employees Worked With
Eric Vates
July 19, 2010
People at Autobarn are very pleasant and eager to help. I went there to buy new Mazda 6 2010. I really liked the car, but wanted to make sure that price and service will be fine. Was lucky because that day I went there to buy new Mazda 6 2010. I really liked the car, but wanted to make sure that price and service will be fine. Was lucky because that day I've got $500 rebate. As usual, I expected to have to deal with people who are pressing and trying to show me what I don't want to buy. But to my great surprise, I've got time to look around among several Mazda 6 options and then ask questions about one I liked. After we reached the deal, service was amazing. Within 1.5-2hrs I went out with license plates, insurance faxed papers to them and brand new Mazda. Since I am new to U.S., I thought that is typical. It is interesting that my cousins saw car in Church parking lot and they thought it's not my car because it usually takes time to sort plates out. Of note, I've also got lifetime free car wash (already tried) and 3 free oil changes. Really amazing service and I've got all that for very decent price. Would recommend for sure! Oh, and Mazda 6 is amazing car! More
by DanV
Employees Worked With
Eric Vates, Mario Daniello
July 16, 2010
I purchased my 2009 Mazda 6 from the dealership, and was sold a separate plan that was to cover all maintenance issues for the first 3 years or 36,000 miles. The first 2 times I brought it in, everything w sold a separate plan that was to cover all maintenance issues for the first 3 years or 36,000 miles. The first 2 times I brought it in, everything went fine. I just signed a piece of paper and was on my way. The third time, they started telling me about all the things that were no longer included and that I would have to pay for. I asked to speak to the man that sold me the plan, and was told he would be right with me because he was with a customer. I could see him in his office joking around with the salesmen. After an hour of waiting I went and asked for my car back. Once I demanded my car back and said I was going to call corporate, he finally came out. When I refused to pay extra, he ordered his workers to start pulling parts out of my car that weren't even changed. I almost had to call the police! My car was even returned with a scratch. After reporting the issue to corporate the GM supposedly fixed the issue, and took care of the services that were supposed to be provided, and fixed the scratch, but the scratch is still there. More
by ldowns
Employees Worked With
Mike & Eric
July 16, 2010
I feel that the Mazda CZ9 (Touring) is a little bit over-priced, however it is a great car. I also feel my Salesman could've worked a little harder to give me a better deal on my purchase. My experienc over-priced, however it is a great car. I also feel my Salesman could've worked a little harder to give me a better deal on my purchase. My experience in the closing process was not that great I was forced into purchasing some insurance that I really didnt need. I was told it was mandatory with the purchase of the car and later found out I had an option it was not mandatory. Overall I had a decent experience at Countryside Autobarn and I would recommend customers to purchase at this location. Maybe under better credit circumstances they may receive a better deal than I did :) More
by adobrooks
Employees Worked With
N/A
July 16, 2010
The sales team were great in understanding what it was that I wanted, and accepting what my financial limits were--and then helping me find a car based on those parameters. I appreciate not being bullied that I wanted, and accepting what my financial limits were--and then helping me find a car based on those parameters. I appreciate not being bullied into buying a car I can in now way afford. Everyone was friendly and were great to work with. They made everything clear and easy to understand. It was a big finanical commitment for myself, and am glad to have gone to the Autobarn Mazda of Countryside. More
by kds0130
Employees Worked With
Kris Krasowski, Kris Krasowski
July 16, 2010
I had originally visited this dealership to look into purchasing a 2006 Mazdaspeed 6 they had in-stock. Josh helped me by showing me the vehicle, test driving it, and beginning paperwork. Brian was of gr purchasing a 2006 Mazdaspeed 6 they had in-stock. Josh helped me by showing me the vehicle, test driving it, and beginning paperwork. Brian was of great assistance in finding me the financing I needed to purchase a vehicle. After driving it, I ended up leaving with a 2010 Mazda3 Sport that Josh had showed me. The staff was all very pleasant and friendly. At no point did I feel hassled or felt I was being treated poorly by pushy salesmen. I would definitely return for my next purchase. More
by frosty024
Employees Worked With
Josh ? & Brian Gilbert, Josh King
July 16, 2010
Great dealer...I found my car on the internet and flew in to Chicago to pick it up. Great staff and very clean building. My Mazda RX8 has had its problems since I have had it, but they are known problems wit to Chicago to pick it up. Great staff and very clean building. My Mazda RX8 has had its problems since I have had it, but they are known problems with this car and I can't blame the dealer for any of it. They were very helpful and made my car buying easy. If I lived in Chicago I would buy from them again. I wish I could take my RX8 into them for service because my Mazda dealers in Buffalo are not as nice. A+. More
by adamci
Employees Worked With
Mario, Mario Daniello
July 16, 2010
Needless to say, I was rather nervous about purchasing a car over the internet! Eric made the entire experience the best car buying experience I have ever had! He was there to talk me through all the steps car over the internet! Eric made the entire experience the best car buying experience I have ever had! He was there to talk me through all the steps for purchasing and arranging for delivery of the Miata I purchased. He even mailed (overnight) temporary registration infor (twice) until my permanent plates showed up. I have told everyone where I purchased my Miata and how great the experience was! Thank you Eric for all your help and professionalism! More
by lilhotch
Employees Worked With
Eric Vates
