Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton's Countryside Mazda
Countryside, IL
956 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Filter Reviews by Keyword
By Type
Showing 956 reviews
December 06, 2010
Everyone at the Autobarn was great to work with. Although I did not get the exact deal I was looking for, they offered me the best price by far compared to the other dealerships I went to. They were willing I did not get the exact deal I was looking for, they offered me the best price by far compared to the other dealerships I went to. They were willing to work with me, so we got the deal done. I had contacted the Autobarn prior to visiting, and they were very prompt to answer my questions. There was a mixup when I went in to sign the papers on the payment we agreed on, but realizing it was their mistake they offered a very reasonable compromise. It was a good experience overall, and everyone I dealt with was very friendly. Compared to the other 3 times I have purchased a car, it was the best. More
by puma85
Employees Worked With
Kris, Eric, Joe
December 05, 2010
Visited the dealership on two separate days when I was shopping for a Mazda 3 hatchback. Worked with Matt and Bassam who were very friendly, professional and didn't try to pressure me into a sale. The ove shopping for a Mazda 3 hatchback. Worked with Matt and Bassam who were very friendly, professional and didn't try to pressure me into a sale. The overall process from start to finish was quick and efficient. I am anticipating good service from the dealership in the future! More
by MichaelKuszewski
Employees Worked With
Matt Kutyna & Bassam Mahmud
October 28, 2010
My experience with this dealership and its entire staff has been exceptional. They have catered to my every need and provided royal treatment during the sales experience(s), as well as with each service vi has been exceptional. They have catered to my every need and provided royal treatment during the sales experience(s), as well as with each service visit. I was allowed to take the car I was interested in buying for a couple of days so that I could get a sense of how the cars(s) would accommodate my daily needs. The Mazda styling, performance and handling are great. And, in my opinion, these cars are an incredible value for the money. More
by rfragel
Employees Worked With
Eric Vates, Bob Jordan, Mario Daniello
October 22, 2010
I received an oil change on my car. Was given excellent customer service by employees. I would recommend this dealership to all of my friends without hesitation. Also, the facility was spotless and most customer service by employees. I would recommend this dealership to all of my friends without hesitation. Also, the facility was spotless and most pleasing to the eye. The ladies restroom was also just as clean. Overall rating 5 GREAT I will definitely return for future service. More
by aneshia1220
Employees Worked With
Bob Jordan
October 05, 2010
Worked with Bassam on a new Mazda 6 and he made the experience very easy. I would highly recommend this dealership to anyone buying a new car. From the General Manager (Eric) to the Finance guy (Yassim experience very easy. I would highly recommend this dealership to anyone buying a new car. From the General Manager (Eric) to the Finance guy (Yassim (sp?)) everyone was very helpful and knowledgeable. They actually made the experience fun and enjoyable. More
by smaziarka
Employees Worked With
Bassam
September 22, 2010
We stopped by Autobarn Mazda of Countryside late in the afternoon on a rainy Saturday a little weary of the used car buying process. We had just come from another Mazda dealership where we had been jerked afternoon on a rainy Saturday a little weary of the used car buying process. We had just come from another Mazda dealership where we had been jerked around for nearly 2 1/2 hours, ultimately having to walk away. We were expecting the worst, but things turned out very well. We test drove a similar car, though a little out of our price range. At that moment, they didn't have any others on the lot that fit our specs, so we went in & made an offer, knowing it would probably be rejected & that we'd just be on our way. However, Joe came out and told us about a nearly identical car that he had available well within our price range that would be in on the following Monday. He quoted us what we felt was a very good price along with a price for the certification/warranty and we put down a (refundable) deposit & said we'd be back Monday. The car turned out to be in every bit as good of shape as described & my husband went to financing to purchase. At this point, we learned that the warranty price quoted on Saturday was not for the full coverage warranty, and that another was available for a significant amount more. This was our only disappointment, as we had been under the impression that this was already included in our expected final price. Yasin (hope I'm spelling that right, correct me if wrong!) worked with my husband & brought the price down a bit & in the end we are quite happy with the purchase & would definitely go back if/when we buy another vehicle. We were commenting that even if our offer had finally been accepted at the previous dealership we'd visited, we probably would never have gone back after the way we were treated. Autobarn Mazda of Countryside seems to know there is value in treating your customers with respect and fairness. More
by mabby
Employees Worked With
Josh, Joe, Yasin, Josh King
September 13, 2010
I spent a few weeks researching Mazda's. I found that the 2007 mazda3 seemed like a great fit for me and I noticed that Mazda of Countryside, as well as others, had plenty of these around. Countryside happen 2007 mazda3 seemed like a great fit for me and I noticed that Mazda of Countryside, as well as others, had plenty of these around. Countryside happened to be the closest dealership in my area so that's where I went. However, after looking at the used Mazda's I soon realized that, with interest factored in, I'd be paying the same amount for a used one asI would be for a new one(with 0% apr)(THEY GOT ME 0%!!)!! So that became a quick/easy decision when I visited Bassam for the first time. He showed me the new models and exactly what I asked him for. he never put ANY pressure on me to buy/upgrade/get features, but simply showed me the facts, no begging. He was really helping me out. I made some important decisions and the next day, I went back and bought my first car. Quick, painless, and the price was right. Thanks to Bassam and Brian for helping me make my decision, and I frankly, couldn't be happier! I'm flippin' ecstatic about the car, I love driving it, I love looking at it. and if you can, GET THE BOSE! I'm a male, 22 yo, just got a job, and I'm livin' the dream. 10.0/10.0 for this place and the people there! oh, and Bassam looks like the guy from Disturbed, so that's extra points! rock-on, zoom zoom. More
by mmensinger890
Employees Worked With
Bassam, Bassam Mahmud
September 09, 2010
My wife and I purchased a new 2010 Mazda MX-5 Miata. The employee's we worked with were Brian Gilbert, Josh King, and Ryan Keith. The customer service, friendliness, overall experience and the price paid fo employee's we worked with were Brian Gilbert, Josh King, and Ryan Keith. The customer service, friendliness, overall experience and the price paid for the car were great. All questions we had were answered to our satisfaction. It was a very relaxed and pleasurable experience. We have given the rating a great because the overall experience was great. Thank you for selling me the car I have always wanted. More
by d.rizzsi94
Employees Worked With
Brian Gilbert, Josh King, Ryan Keith, Ryan Kieth, Josh King
September 01, 2010
Wow - I never new I would actually say that I had fun buying a car! My inital contact with the Autobarn was via the internet and my lead was responded to right away. Bassam came across as friendly wi buying a car! My inital contact with the Autobarn was via the internet and my lead was responded to right away. Bassam came across as friendly without being over-bearing or pushy (great email ettiquette). He located a car with my "want" list and more+ quickly which was critical considering the 0% financing option was over at the end of the day! He got me a great price right off the bat and worked with me to get even a lower - many other dealers that were quoting against the Autobarn walked away while others just couldn't believe the deal and warned me that it was too good to be true = NOT the case! Bassam was upfront and honest during the entire process and I didn't feel pressured - I went right after work with my 11 month old son (which is an interesting story in itself) and bought the car. Bassam and the people at The Autobarn did a great job accomodating not only me, but my baby - keeping us happy and comfortable and eventually sending us off in our new CX-9 for the rest of the family to enjoy for many years to come. Great Experience - Thanks Again! More
by dparpet
Employees Worked With
Bassam Mahmud, Bassam Mahmud
September 01, 2010
We live about 30 mins away and with a 1 year old child, it was difficult to get to the dealership. However they were so helpful even on the phone, and Kris was always available to answer my questions and it was difficult to get to the dealership. However they were so helpful even on the phone, and Kris was always available to answer my questions and create the best possible deal for us. He even offered to let us test-drive our car over the entire weekend so we could see how it fit into our family. That was what helped us decide to purchase our new car. We will highly recommend this dealership, and Kris Krasowski, to all of our friends and family. Thanks for the great service!!! More
by esperanza
Employees Worked With
Kris Krasowski, Kris Krasowski
