Napleton's Countryside Mazda

Incredible Sales Person The service was good, but sales person, Tim McGrath was incredible. We had paid for Perma Plate when we bought the car, a warrantee of sorts on the l The service was good, but sales person, Tim McGrath was incredible. We had paid for Perma Plate when we bought the car, a warrantee of sorts on the leather interior. The service department wasn't able to figure out how to help us file a claim, so I wandered into the sales department to try to find the gentleman who sold us the car. He had been promoted and wasn't there. Tim McGrath saw me and asked if he could help. He spent the next 20 minutes connecting me with the right people, making calls for me and just generally going above and beyond what is required to do his job. He wanted to make sure I left wanting to come back to C.J. Mazda and he succeeded. Really made my day. My husband and I would come back and ask for Tim. Thanks Tim! More

Le cambiaron el precio al veiculo Te disen un precio y después cuando vas a fimar es otro .y la persona que te refirio disen que le van a dar 100 pesos por refirirte y es totalmente fa Te disen un precio y después cuando vas a fimar es otro .y la persona que te refirio disen que le van a dar 100 pesos por refirirte y es totalmente falsos. O More

Having an Appointment Didn't Result in Faster Service I made an appointment for an oil change. Although I had the appointment and arrived on time, I noticed that people in line before me (who may or may I made an appointment for an oil change. Although I had the appointment and arrived on time, I noticed that people in line before me (who may or may not have had an appointment) were serviced on a first-come, first-served basis, as all those before me received their vehicles before me. My 'appointed' oil change took 1 hour and 10 minutes! A scheduled oil change should NOT take that long. I can only assume that CJ Wilson's (and other dealer's for sure) newest policy that customers need no appointment --- walk-ins are encouraged --- has led to the inattentiveness to customers who schedule their appointments. Surely, staff must be advised to service scheduled customers before walk-in customers? It didn't appear to be the case on this visit. More

Thanks Great deal and awesome customer service! I love my new car. I would recommend this dealership to anyone. Worked with me to get a great price and offer Great deal and awesome customer service! I love my new car. I would recommend this dealership to anyone. Worked with me to get a great price and offers. More

Great Service Team!! Labor cost is high but the service technicians do an outstanding job. Thanks Rene and David Customer for 6 plus years!!! CJ Wilson is #1 Labor cost is high but the service technicians do an outstanding job. Thanks Rene and David Customer for 6 plus years!!! CJ Wilson is #1 More

reps are very nice, knowlegable and efficient They got me in right away, took less time than anticipated, rep was super-nice, professional and answered all of my questions. Even the porter was sw They got me in right away, took less time than anticipated, rep was super-nice, professional and answered all of my questions. Even the porter was sweet. This place is very clean and they offer you fruit, bagels, soft drinks, water, coffee have a lounge with a tv and separate play room for kids. What more could you ask for? Love this place when I bought my car, love the service department!! More

Always proffesional I always forget to schedule service for my vehicle and never have I had a problem with walking in and getting service. I've been comming here for 3 ye I always forget to schedule service for my vehicle and never have I had a problem with walking in and getting service. I've been comming here for 3 years now and will continue to do so as long as I have my Mazda. More

OUTSTANDING !!! Mr. Montenegro had the service cared for on my 2005 Tribute in record time with help from Mr. English in finding the part. Marta Duraj responded to m Mr. Montenegro had the service cared for on my 2005 Tribute in record time with help from Mr. English in finding the part. Marta Duraj responded to my email about the CX-5. I stopped in without an appointment and she was able to fit me in her busy schedule. We test drove the CX-5 and she explained the features in an easy to understand way. She worked with Mr. Kuytna in providing a price that I was comfortable with. I could not have had a better salesperson. She even gave me her dinner - home made soup [WONDERFUL] and helped me unload my Tribute into a new CX-5 in the pour down rain. Mr. Anderson helped with all the paper work and was easy to work with. What a GREAT TEAM!!! I am looking forward to a long association with your organization. More

Easy car buyong Easy going atmosphere that allows buyer to work at their own pace. EVERYONE is friendly and helpful! Family atmosphere and now I am part of it!! Easy going atmosphere that allows buyer to work at their own pace. EVERYONE is friendly and helpful! Family atmosphere and now I am part of it!! More

Maxda CX 5 purchase Our experience at CJ wilson was excellent We bought our car with help of Alex. He was very knowlegeble in helping with our purchase. He has extensive Our experience at CJ wilson was excellent We bought our car with help of Alex. He was very knowlegeble in helping with our purchase. He has extensive knoweledge of mazda cars and answered all our queries . He really is interested in accomodating the customers need and will help u in getting a good price on the vehicle. He is your go to guy! Excellent customer service skills!! More