Napleton's Countryside Mazda

New vehicle purchase Purchasing a new car has never been this easy. Tim McGrath made the selection of our new Mazda 3 smooth and painless. He did a great job finding a mod Purchasing a new car has never been this easy. Tim McGrath made the selection of our new Mazda 3 smooth and painless. He did a great job finding a model with options that fit our needs. Tim went above and beyond the normal experience. Bryan Anderson worked with us on our trade and got our payments right where we needed. Thank you team CJ Wilson Mazda countryside. More

Excellent Car Buying Experience Excellent no nonsense car buying experience overall - from the fast response with a competitive price quote to my initial e-mail inquiry through car d Excellent no nonsense car buying experience overall - from the fast response with a competitive price quote to my initial e-mail inquiry through car delivery. Will be back and will be recommending to others. More

Bad Experience Went in for oil change and was informed I needed front brakes replaced. After second opinion from a neighborhood car shop, I was informed only rear b Went in for oil change and was informed I needed front brakes replaced. After second opinion from a neighborhood car shop, I was informed only rear brakes needed replacement, front brakes were fine. I will not return to service department or dealership again. I do not trust anymore. More

Go elsewhere Ronnie was not there for my appointment, only one of the cars we had discussed me driving out of several was there. No call from Ronnie to explain he Ronnie was not there for my appointment, only one of the cars we had discussed me driving out of several was there. No call from Ronnie to explain he wouldn't be there either. The person we ended up working with gave us one price, then when we declined to purchase the extended warranty they wouldn't sell the car at that price originally offered and raised the price. Either the warranty is optional, or it isn't. If I didn't need a car, and the Year/Make/Model with options I wanted wasn't at this dealership, I absolutely would've gone elsewhere. Their financing person was rude as well, and questions post-purchase have gone unanswered. Overall a very poor experience - luckily there are plenty of Mazda dealers, and in the future I will go to a different one. I would suggest you do the same! More

Very enjoyable Very friendly and helpful salesman who answered all my questions. This is my second car lease from this dealership. I am always pleased with the quic Very friendly and helpful salesman who answered all my questions. This is my second car lease from this dealership. I am always pleased with the quick service that I receive here and the staff is always so friendly . More

Pleasant experience car shopping The sales people and staff were very friendly and the facilities were clean. There was no pressure to purchase a car right away. Overall pleasant expe The sales people and staff were very friendly and the facilities were clean. There was no pressure to purchase a car right away. Overall pleasant experience. More

Excellent customer service I had a problem with my cx5 they found the problem and resolve it very fast, very good place to service your car ! Thank You I had a problem with my cx5 they found the problem and resolve it very fast, very good place to service your car ! Thank You More

Always great service. Staff is courteous and efficient. Service, especially Dave is always willing to accommodate my needsi and is very professional. Prices are up front and so far no unpleasant surprises. Service, especially Dave is always willing to accommodate my needsi and is very professional. Prices are up front and so far no unpleasant surprises. I travel to this dealership, even though there is a closer one because of the service team. More

Excellent David Powers is excellent in service. Best service advisor I have ever worked with at any dealership. I bought my car at a different dealership in David Powers is excellent in service. Best service advisor I have ever worked with at any dealership. I bought my car at a different dealership in Naperville but once I experienced the service department at CJ Wilson I would never go back to the dealership in Naperville. More

New lease from trade in Car was damaged by porter, contract and price of vehicle do not seem to be correct. Love the new car but I think I may have overpaid and did not recei Car was damaged by porter, contract and price of vehicle do not seem to be correct. Love the new car but I think I may have overpaid and did not receive my partner discounts. I did receive a voucher for the damage that was done by the porter but I was told about it right when I was about to drive off with the car instead of before signing my paperwork. I also signed a blank S-plan form that was supposed to disclose my discount for working for Chase bank. The finance manager told me " I will Fill it out later, I dont want to waste your time " yet all of the other paper woek was pre filled , including one for a tire repair plan, except that document with the discount. When I reviewed the contract at home I don't see my partner discount anywhere in the paperwork and I see that I paid full invoice price for the car I leased. I asked the finance manager what was the full price of the vehicle with my discount and he paused and was hesitant to tell me. I had also asked Bart for the price of the vehicle and he told me I would pay 3k less than I actually did, I have that in writing on an email. I also asked that my "auto guard" from my previous vehicle that I paid for be transferred to the new vehicle, I was told that it would, only to be told later that it wasn't and that I would be taken care off whenever I come in for service.. I do love the new car, but I think for someone making their third purchase in 4 years at your dealer I should have been given all of the discounts I deserve and better quality of service. It seems like I was " walked" as auto sales men like to say. Once I am finished leasing this car I believe this will be my last purchase at your dealership and I do not think I will recommend the hundreds of clients and peers from chase I work with everyday. By the way I have sent my own employees to your dealer in the past and they did not buy, they went and bought Mazdas somewhere else because of the treatment they received. More