Napleton's Countryside Mazda

PHENOMENAL! Walked in expecting the "typical" dealership dog and pony show. Drove out with a new perspective. Alex and Mo were amazing. Not only were they profes Walked in expecting the "typical" dealership dog and pony show. Drove out with a new perspective. Alex and Mo were amazing. Not only were they professional but they are honest and trustworthy. I brag about this dealership as much as I can... LOVE THEM! More

Fabulous!! buying a car from this dealer was the best car buying experience ever! The entire staff was friendly and "down to earth" which I truly appreciated. buying a car from this dealer was the best car buying experience ever! The entire staff was friendly and "down to earth" which I truly appreciated. (Shout out to Alex!). I never felt pressured and knew I was getting a good car at a great price. I do believe they have turned me into a Mazda girl for life! More

A long but rewarding journey. Our journey started on a Monday afternoon, we walked into the dealership and were greeted by Marta. She was charming and very knowledgeable. Not your Our journey started on a Monday afternoon, we walked into the dealership and were greeted by Marta. She was charming and very knowledgeable. Not your typical salesperson, she loved her product and it came across. The next step was taking the car for a day to experience the true meaning of zoom zoom. That was all it took. we came back and sealed the deal. Again Marta was so easy to work with. More

Amazing! Omar and Moe at CJ Wilson Mazda in Countryside were helpful, wonderful, patient, attentive and kind! So was the gentleman in finance! Omar allowed m Omar and Moe at CJ Wilson Mazda in Countryside were helpful, wonderful, patient, attentive and kind! So was the gentleman in finance! Omar allowed me to test drive three different cars and when I finally decided, he even helped me get the car to my house! I will be a Mazda customer again thanks to these kind men. More

Bait and switch Salesperson Alex was very helpful and friendly (deserves a raise), but that wasn't enough to counterbalance the fact that a car advertised in print an Salesperson Alex was very helpful and friendly (deserves a raise), but that wasn't enough to counterbalance the fact that a car advertised in print and voice to be "Certified Pre Owned" at a listed price was found to be, upon arriving, not quite all that. After test driving the car and beginning negotiations my wife was told, "Oh if you want the car Certified you'll have to pay an additional $1,500". What? That was not in the advertisement anywhere. We have purchased two other pre-owned and Certified cars in the past and never been told at the last minute we'd have to pay more for the certification. We ended up getting the certification "for free" but the taste left in our mouths was a bad one. You honor the price and description of the warranty that you've put in print. PERIOD. I won't purchase another vehicle from CJ Wilson in Countryside based on this BS alone. Then when the window broke four days later and needed to be replaced, our appreciation for the repair (actually not covered under the bumper to bumper warranty) was tempered by the lousy attitude of Rene at the Service Desk who was unhelpful, short, rude and then challenged whether or not we "lived far away" by questioning the address on my driver's license. We are enjoying the car and feel that we got a good deal, but having to "negotiate" for something that was advertised to be included is totally unacceptable. And to be treated poorly by a service manager...no thanks. Big thanks to Alex, however, for his attitude and help. More

Buying a Mazda 6 The staff at CJ Wilson Mazda have been very friendly and helpful and made the car buying experience easy. Tim McGrath was very responsive to all my q The staff at CJ Wilson Mazda have been very friendly and helpful and made the car buying experience easy. Tim McGrath was very responsive to all my questions and did a great job of helping me get the exact car I was looking for! More

Fantastic Experience! I walked in to pick up a vehicle I was having serviced and ended up trading in. I inquired about trading in for a CX-3 Grand Touring I had my eye on a I walked in to pick up a vehicle I was having serviced and ended up trading in. I inquired about trading in for a CX-3 Grand Touring I had my eye on and the guys were phenomenal and were able to present me with a deal I couldn't resist. Couldn't be happier with my decision to trade in. More

Amazing!!! The employees were all very friendly and willing to work with us. They quoted the car quickly and communicated efficiently. Great experience - especia The employees were all very friendly and willing to work with us. They quoted the car quickly and communicated efficiently. Great experience - especially while working with Manny. More

Great place for service , and very clean. Couldn't ask for a better service drive. Everyone treats you like family. Fruit and coffee available is great. for service , and very clean. Couldn't ask for a better service drive. Everyone treats you like family. Fruit and coffee available is great. More

Great car buying experience Was in between the Piliot and the CX-9 was able to take the CX-9 home for night the wife and kids really enjoyed it. Came back the next day wasn't rea Was in between the Piliot and the CX-9 was able to take the CX-9 home for night the wife and kids really enjoyed it. Came back the next day wasn't really expecting to trade My car in but they offered way more than I thought I would get on a trade in. My sales rep Omar was friendly and willing to work with my budget. Had a concern after the deal was closed they resolved it right away. Overall a very positive experience would highly recommend if you're in the market for a new car. More