Napleton's Countryside Mazda

Went in for an oil change came out with a broken arm rest Went in for an oil change an car wash with a vacuum. Well 2 weeks later I had to go into my center dash an the top part was broken and when I called t Went in for an oil change an car wash with a vacuum. Well 2 weeks later I had to go into my center dash an the top part was broken and when I called they just kept repeating its almost been a month. I don't care how long its been I didn't break it! Let alone a month is a short amount of time most items you buy at least give you 30 day guarantee. Plus I didn't think I had to check every part of my car after getting it back from what I HOPE to be getting repaired not broken. All in all they want almost $90 for a new part so I left. I called Orland CJ Willson Mazda and they repaired the broken part, washed my car an got me out the door happy within the hour. I will never go back to CJ Wilson Mazda of Countryside and will now take my 2nd owned MAZDA to CJ Wilson Mazda of Orland Park from now on. More

By far best experience i have ever had at a dealership Gilbert is one of the BEST salesman i have ever met he takes the term customer services to another level. I was really impressed with how he broke dow Gilbert is one of the BEST salesman i have ever met he takes the term customer services to another level. I was really impressed with how he broke down everything so i was aware of what i was purchasing and how it worked. Definitely one of the best experiences i have had would recommend to anyone to see Gilbert 10/10!! More

Napelton bought out CJ Wilson in Countryside CJ Wilson Mazda is now Napelton Mazda! This is so sad. The transition was done very poorly. At least they are answering the phone now. CJ Wilson Mazda is now Napelton Mazda! This is so sad. The transition was done very poorly. At least they are answering the phone now. More

Incredibly disappointed I am very disappointed in my experience at CJ Wilson Mazda. I recently purchased a used car from them and the sales department handled everything wel I am very disappointed in my experience at CJ Wilson Mazda. I recently purchased a used car from them and the sales department handled everything well and were very helpful. Then when I went to fill out the paperwork for my newly purchased vehicle, every piece of personal information was incorrect. I am talking everything: spelling of my name, email, town and zip code, and phone number. I immediately told Marta and she put a sticky note on the sheets telling me they would correct the information later and requested I still sign the forms. She said they would correct the information and then send me updated forms with the correct info. When I went out to see my car after they cleaned it, there was a gooey liquid on the seat that began peeling off layers of the vinyl and there was a razer blade in the back seat, face up. The complete lack of professionalism was a huge turn off and I now have to have my seat repaired because of the carelessness of the cleaning job. About a week later, I received my certificate of title and my Illinois Registration ID card and once again... all the information was incorrect. I have tried calling multiple times and their voicemail is of course full so I can not get ahold of them. The dealership is an hour and a half drive from me so I was hoping to avoid driving back to get things done but they seem unwilling to help otherwise, so it seems I might have to go in. Overall I am very disappointed with this dealership and would not recommend it to anyone unfortunately. More

oil change The service was excellent! Rob even got me a ride back and forth so I could have a chance to go for a quick shopping stop nearby, and I really appreci The service was excellent! Rob even got me a ride back and forth so I could have a chance to go for a quick shopping stop nearby, and I really appreciate that. The car was ready to go after oil change, tire rotation and a wash in less than an hour and I got my groceries:) You guys are truly awesome. Busy moms need all the help they could get. Thanks! More

very good it was a great first time here i was in and out in as litter as 45 min. my first mazda first oil change at 5000 miles with a free car wash this dealsh it was a great first time here i was in and out in as litter as 45 min. my first mazda first oil change at 5000 miles with a free car wash this dealship is great.oh by the way this sale person is the best i wish we had more like him around then i will buy a car every two years More

Oil change Came in for an oil change and recall. Service was top notch and my wait time was under an hour. Rob the service guy was very helpful Came in for an oil change and recall. Service was top notch and my wait time was under an hour. Rob the service guy was very helpful More

complete service They were completely aware of the recall repairs to be made, and did not try to sell me a bunch of stuff I did not need. They also added an oil chang They were completely aware of the recall repairs to be made, and did not try to sell me a bunch of stuff I did not need. They also added an oil change at the last minute. More

What happen to the staff. The service has always been great. I’m surprise was to learn all of the individuals were no longer there. Relationship that have been formed over the The service has always been great. I’m surprise was to learn all of the individuals were no longer there. Relationship that have been formed over the years. Very heart breaking and not to be informed of the changes. This a bite emotion as I’ve been a customer for years. Not certain what’s going to happen now; but I hope that moving forward; new relationships can be formed. Thank you. More

Disappointed Let me say up front that my review has nothing to do with their work. They did a great job. It's a little on the high side, cost wise, but it usuall Let me say up front that my review has nothing to do with their work. They did a great job. It's a little on the high side, cost wise, but it usually is at the dealership. What greatly disappointed me, however, were the men in the office. I was sitting at the tables off to the side of the showroom along with two moms and their toddler aged daughters and the language coming out of the office could have turned the air blue. It seemed not only highly unprofessional but extremely rude and insensitive for these men to be using that kind of language in a place of business but even more so where young children overheard it. More