Napleton's Countryside Mazda
Countryside, IL
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Service Center went above and beyond This review is for the service center: The folks at this service center were so helpful and far exceeded my expectations! They squeezed me in even tho This review is for the service center: The folks at this service center were so helpful and far exceeded my expectations! They squeezed me in even though they had no appointments available that day. They gave me an unexpected discount to help out with an expensive part. They give a complementary car wash. They have fruit, bagels, coffee, etc available. And probably most importantly, they seemed genuinely friendly. I highly recommend this place if you need any repairs. More
Product knowledge David was able to quickly identify two issues with my vehicle in a matter be of minutes. They resolved the issues in a few hours. I was very impressed David was able to quickly identify two issues with my vehicle in a matter be of minutes. They resolved the issues in a few hours. I was very impressed. More
Easy. Easy service. Comfortable waiting area. Pleasant employees. Not too long of a wait. Car wash. Little out of my way nowadays but I don't mind coming ba Easy service. Comfortable waiting area. Pleasant employees. Not too long of a wait. Car wash. Little out of my way nowadays but I don't mind coming back for service since they make it easy. More
Purchased new 2017 Mazda3. Tim Mcgrath was our salesman and he enthusiastically presented us with all the positives of the Mazda 3 that we were interested in buying. When it ca Tim Mcgrath was our salesman and he enthusiastically presented us with all the positives of the Mazda 3 that we were interested in buying. When it came down to the figures, including the unexpected dealer extras, he patiently listened to what we had to say but came back with more pluses to consider. Our deal was made to our satisfaction and he sent us to Dave. Dave was friendly and explained everything for us to sign and be on our way. We had very good service and would definitely recommend your dealership. More
Excellent experience The car is so fun to drive and the purchase experience was as stress free as possible. I spent approximately 3 hours at the dealership on the day of m The car is so fun to drive and the purchase experience was as stress free as possible. I spent approximately 3 hours at the dealership on the day of my purchase. More
Engine Inspection Required on a rural road far from home Had service done to my car week before road trip. Just got on the main rural road heading home when service engine light came on. Being alone on a r Had service done to my car week before road trip. Just got on the main rural road heading home when service engine light came on. Being alone on a rural road with a large light on did frighten me. I checked fluids at the first town with a gas station, also checked the manual. I had just made my last car payment the previous month, my mind was on overdrive. After calling my husband and talking it through, he recommended I do not drive over 55mph. I brought the car back to CJ for service. David Powers was kind enough to talk to me in length about my car, showing me how to check the oil dipstick since this is synthetic oil and hard to see. The problem turned out to be the gas cap was not on securely and caused the check engine light to come on. When I picked up the car, David Fredirick explained that my car goes through a self check when the gas tank is half empty and that is why the check engine light came on. There are two auto shops in my town, but I continue to get my oil changed at CJ Wilson. This has confirmed that they do wonderful service and have awesome sales techs. I can not thank you all enough!! More
Feeling used and cheap The car I purchased was full of pet hair from front to back. Tires covered with some black gook that ruined my car wash sponges. They insisted that my The car I purchased was full of pet hair from front to back. Tires covered with some black gook that ruined my car wash sponges. They insisted that my trade was all but worthless because of the new model, so they stole it from me. Pissed me off to see the asking price on line for my "worthless" car. Won't be back or recommending them. More
Excellent service Went in to see about a used car.and came out with a brand new car . Gabe and Matt did an amazing job , both were professional and honest. Would defini Went in to see about a used car.and came out with a brand new car . Gabe and Matt did an amazing job , both were professional and honest. Would definitely recommend and come back again More
Great service Quick, great service. Very detailed. Big plus on washing car after service! Nice waiting area, snack and coffee or tea in morning. I give a 10!!! Quick, great service. Very detailed. Big plus on washing car after service! Nice waiting area, snack and coffee or tea in morning. I give a 10!!! More
great job good people working there they do a good job and service is done really quick every one knows what to do never had a problem good people working there they do a good job and service is done really quick every one knows what to do never had a problem More