Napleton's Countryside Mazda

Great Service! I had an issue where my engine had noise every time I accelerated. During this time where its hard to find a dealer where mechanics are on strike I ca I had an issue where my engine had noise every time I accelerated. During this time where its hard to find a dealer where mechanics are on strike I came across CJ Wilson. They were helpful and guided me through every step making sure I knew what was happening to my vehicle. I highly recommend them over Pugi Mazda for maintenance! More

Patient, knowledgeable, no pressure dealership! Bought a CX9...Happy with the salespersons knowledge and patience; no pressure tactics. All our questions were answered. Glad we stopped in...would de Bought a CX9...Happy with the salespersons knowledge and patience; no pressure tactics. All our questions were answered. Glad we stopped in...would definitely recommend to family and friends. More

Great Experience Very good customer service. I had a very pleasant car purchase experience. Everyone I worked with was very helpful and made this whole experience wort Very good customer service. I had a very pleasant car purchase experience. Everyone I worked with was very helpful and made this whole experience worth the travel to this specific location. More

Awesome customer service Everyone here is very kind and helpful. Their energy and passion for this place is renewed every day! They don't seem to get tired of their job and th Everyone here is very kind and helpful. Their energy and passion for this place is renewed every day! They don't seem to get tired of their job and that really creates a positive atmosphere ! Loooove coming here. More

great service every step We came in without an appointment to see if we could get an oil change and tire rotation. The staff got us in right away. We said we were going to wal We came in without an appointment to see if we could get an oil change and tire rotation. The staff got us in right away. We said we were going to walk across the street and do a bit of shopping while we waited, they offered us a lift to the store. And when they called to say our car was ready offered to pick us up! Above and beyond great service, every step of the way. More

Great service , easy appointment scheduling, friendly helpful staff. Very pleasant, comfortable waiting area for service. Salesmen helpful but not at all pushy , easy appointment scheduling, friendly helpful staff. Very pleasant, comfortable waiting area for service. Salesmen helpful but not at all pushy - no pressure........ But then, if you know Mazda quality, there is no need ! I love my MPV minivan and would really like a new one, so I contacted corporate customer service via email and got a very nicely worded response the same day. ("No future plans for a minivan in the American market")😢 More

Very Professional, No Hassle, Great Place so far. We just got our 4th car from them and will keep coming back. Bart is the best sales guy ever, Helped us a lot and answered a Great Place so far. We just got our 4th car from them and will keep coming back. Bart is the best sales guy ever, Helped us a lot and answered all questions. Thank You . More

Went for an oil change and got a big scratch I went for an oil change and tire rotation and received my car back with a 1 inch long scratch and deep that went through the paint and left the metal I went for an oil change and tire rotation and received my car back with a 1 inch long scratch and deep that went through the paint and left the metal exposed. I always check and inspect my car to make sure the paint has no scratches because of bad past experiences I've had with previous dealers with cars I've owned in the past. When I got my car back I noticed the scratch on my hood right away, it was big enough and you couldn't miss it. I complained to the service guy Freddy and he immediately checked the car and rushed to go get a touch up paint (which I knew that wasn't going to erase the deep scratch). I never asked him to use the touch up paint, all I wanted was answers of how this could had happened, and he suggested to talk to his Manager (Rafal). I asked Mr. Rafal to respond to my problem and he asked to bring the car in so he can see it personally. I went on the day of my appointment to hopefully see Rafal but he wasn't there, instead Freddy was there and he wanted to take pictures of the damage to show Rafal and to send the pictures to their body shop. A whole week and some days passed by and I still didn't heard from them so I contacted Rafal and asked him what was going on and he said he couldn't help me with my problem because he said his personnel is always very careful with everything and he's never had this type of issues at his dealer before. He's basing his decision to not fix anything based on pictures and not seeing the car in person, it's never the same. Mr. Rafal your personnel are humans and make mistakes too, maybe they did the scratch on accident with equipment or unintentionally and didn't even noticed they did it. My car didn't had that scratch when they went in that dealer and now they don't want to fix it. What are security cameras for? I'm sure they could see a video when my car went in and would notice my car had no scratch. I will report this to Mazda Corporate, I love Mazda but I don't like this dealer no more, I lost my trust. They don't take care of your car and never going back. I've also had another issue that same day I got the scratch on my car, I asked them to not give my car a car wash and they still did it. I'm not sure if someone just doesn't like me in that dealer or what? The reason why I asked them not to wash my car was because in the past when I had bought the car brand new from them, they washed it and gave my car very noticeable swirl marks that weren't there before, so I asked them to please put it on their system to never wash my car every time I would go for an oil change and they still ended up doing it even after they asked me and I told Freddy no. Guys I'm not a mean guy, I gave these guys too many chances but they still don't respect the client in my case, I'm not trying to harm nobody but I'm just rating my experience. I'm a hard working man and I work hard to pay my car and wanted to keep it looking great always but this dealer just damaged my car's paint slowly. I'm never going back and I don't wish for anyone that loves their Mazds to experience what I'm going through. More

Wonderful experience. Everyone is always friendly here at this dealership. This is the fourth car we bought here. Never had a problem with this dealership and would recom Everyone is always friendly here at this dealership. This is the fourth car we bought here. Never had a problem with this dealership and would recommend to anyone. More

Great experience buying a car! We walked in and Marta came right up to us (no waiting!) and listened carefully to our needs and helped us find the best car and financing option for We walked in and Marta came right up to us (no waiting!) and listened carefully to our needs and helped us find the best car and financing option for our limited budget. First of all, I was beyond thrilled to have a female car sales person!!! She has a vast amount of knowledge on the cars and financing and gave us options while helping us find the best one. I trusted her and she was upbeat, patient, easy to get along with and work with! This is my first Mazda and they are awesome cars!! Buying a car is very stressful but she helped to minimize the stress for us. More