Napleton's Auto Park of Urbana - Service Center

When you go to a dealer for service, you expect knowledge, honesty, and competence. I had a list of things that needed attention. I told them to replace the radio antenna, as the AM reception was knowledge, honesty, and competence. I had a list of things that needed attention. I told them to replace the radio antenna, as the AM reception was poor, and a local radio repair said it was the antenna. O'Brien decided that instead of doing what I told them to do, they wanted to sell me a whole new radio, for $430. I had an exhaust leak. O'Brien decided that I needed a whole new Y pipe, for $619.50. I told them that the front compartment lights didn't work when the door was opened, but the rear one did. O'Brien wanted to replace the whole lighting diode, for $169.00 They also wanted to replace 4 Tires for $799.95, plus tax. They also wanted to realign the front end, for another $99.00. They claimed to have inspected the brake pads, and wanted to replace the front and rear brake pads for a total of $399.98. They also claimed to have found a leaking axle seal, and wanted to replace that for $169.50. They claimed that the transmission housing seal was leaking, and wanted $219.00 to replace that. They also claimed that the transmission extension seal was leaking, and wanted $169.50 to replace that.They wanted $268.50 to replace spark plugs and wires. They wanted $39.00 to replace the air filter. They wanted $11.50 to replace the license plate light--43 cents at Autozone, 1 screw. I play with antique cars. I have a heated shop with an auto hoist at home. I put the car up on the lift and the first thing I noticed was that the mud on the lug nuts had not been disturbed, therefore, they never removed the wheels to "inspect" the brake pads, or axle seal. You can not see the thickness of the brake pads unless you not only remove the wheels, but remove the calipers, too. There had never been a wrench on the bolts that hold the calipers on since the last time I looked at them. I found the brake pads to be about 80% of thickness of the brand new ones I had on hand from the last time they tried to tell me that the brake pads were bad. I sure didn't see any leaking axle seals on either side. If the transmission seals were leaking, you'd think I'd see it when I had it on the lift, and also see drips on the garage floor. I found the exhaust leak--the weld where the Y pipe joins the exhaust system--THE SAME ONE THAT THEY'D HAVE TO MAKE IF THEY ACTUALLY REPLACED THE Y-PIPE! I took my wire feed welder and fixed it in about 5 minutes. I looked at how hard it was to replace the antenna--There are 2 nuts on studs behind the plastic inner fender. They were corroded. I removed them, polished up the threads, put some dielectric grease on them, and tightened them up. RADIO WORKS GREAT!!! The tires were about due for replacement. A neighbor of mine works at a tire store. He took the car to work, and replaced them with 60,000 mile tires for $500.00. He checked the alignment and said that there was nothing wrong with it. My knees are bad, so I asked the guy at Autozone to look at the bulbs in the front courtesy lights--he replaced both of them for 86 cents. He even installed them. I knew that the diode couldn't be bad if the rear ones worked with the door. They wanted to charge me $29.00 to clean the engine to look for oil leaks. They must not have even opened the hood, because a guy was trying to sell me a steam cleaner, and he demonstrated it on that car--the engine was immaculate! Therefore, they could not have evaluated the coolant, power steering or brake fluid condition either--each of them they wanted to replace and flush the systems for a total of $159.00 I had replaced the air filter when I had the oil changed 2 weeks before that. I was traveling in Missouri and ran into one of those roadside pollution checks--the car was as good as when it was new--and the gas mileage is still as good as it ever has delivered--I don't know what makes O'Brien think I need to spend $268.50 on plugs and wires. In my opinion, O'Brien Auto Park service department is staffed by incompetent lying thieves. More

very friendly, love the free carwashes. porters are friendly and wil take your car like valet service and bring it back when your car is done. I will always come to this dealership! friendly and wil take your car like valet service and bring it back when your car is done. I will always come to this dealership! More

The service staff (Pat Barnes)have been very helpful in maintaining my vehicle. They always explain what is needed and price it out beforehand. Scheduled maintenance and replacing normal wear and tear item maintaining my vehicle. They always explain what is needed and price it out beforehand. Scheduled maintenance and replacing normal wear and tear items is probably why I have 195,000 plus on my 2005 Camry. Shuttle service is handy when needed but the WiFi is great if you have time to wait. More

as far as im concerned as a retired automechanic for 38 years obriens is the best facitily and has the most knowledgable people working their. this is my second kia from their dealership and the salesm years obriens is the best facitily and has the most knowledgable people working their. this is my second kia from their dealership and the salesmen are topnotch. More

The service department is likely to overcharge you and harass you. They have a nice waiting area but they pay for that by gouging people. They have recommended replacing things that work (like a windshiel harass you. They have a nice waiting area but they pay for that by gouging people. They have recommended replacing things that work (like a windshield washer resivoir) which will probably work for years. They also insisted that I had to get a key with remote entry ($300), but when they were out of stock they gave me a regular key instead ($100). They have been sending me mail and calling my phone fairly regularly even though it has been a year since I was last there. Don't go here if possible. More

needed three things done to my '07 Mazda 6 - airbag warning light was on, so I needed that checked, oil change, and my brakes inspected for a good pre-winter check. I figured since my owner's manual r warning light was on, so I needed that checked, oil change, and my brakes inspected for a good pre-winter check. I figured since my owner's manual recommended my airbags to be checked by a certified Mazda dealership I would take it to O'Brien Auto park and get it all done in one place, what I should have done is looked up their ratings before I went there. It was a maze to get in the dealership's service center. Once you pulled into the service center, it was intimidating by its fancy large garage, service men walking around pushing through their assembly line, then ushering you through the doors to check in your car like a hospital patient. I feared that I had just entered in to the wrong dealership, it was the stereotypical high-end service team that could baffle the wisest business men and take advantage of young unmechanically-inclined girl, the one all your friends warn you about from their horror stories and encounters. I had scheduled my appointment in advance, but even with their assembly line set up, my fairly routine maintenance request became a three hour ordeal. Despite an impressively clean waiting area that was equipped with a high-tech coffee maker and plasma screen TV's, it did not make the time progress or put me at ease. By the time a service man did greet me with the some news of my car's health, he opened it with the poor line of "I'm sorry we didn't get you you sooner, *Jeff* went to lunch about an hour ago, and just came back to notify us the status of your car." So, this tells me I was sitting around wasting an hour of my time while my car was in the shop ready to go. To further this poor service man's dialog, he continues, "The electrician did a full computer diagnostic test on your car, your airbag on the passenger side had 6.0 pressure" Note, I told them there was an issue with the airbag and the need for a FULL Computer diagnostic test was not necessary, but he continues his speech, "the electrician assumed it was a loose wire under the passenger seat, and normally he would get approval before preforming any type of labor or service on the car, but since *Jeff* was out, he went ahead and tested the wires. He wiggled the wired and the airbag pressure went down to the normal range of 2.0. He drove your car around and tested the brakes and wiggled it around some more, and confirmed that it was only a loose wire." The labor for this electrician to wiggle a wire was $40 an hour, so without my consent to have a "certified Mazda electrician" wiggle a wire under my car seat for $40 an hour, they went ahead and charged me. In the case of my brakes, they did no more than tell me what I already knew, I had preformed the standard two pennies test on the brake pads, which it had passed on all four tires. But what I really wanted was an detailed check beyond a visual inspection. This would require taking the caps off, looking at the pads, discs, and hydraulic fluids. O'Brien's service man could tell me nothing more than it passed their visual brake inspection. I can't complain about my oil change, because an oil change is an oil change, but I normal have synthetic oil put in my car and I was not even given the option for synthetic. So my three hour car hospital adventure was finally coming to an end, but not with out a big sticker price. The service man told me that after "all the work done to my car" it was going to be around $200 before tax. Now wait a minute, what work?? An oil change is 15 minutes at Speed-Lube and I can wiggle a wire under my passenger seat for free and look at my brakes for free and tell you they're ok. But let's not forget, I got a"free complimentary car wash", not to mention that they hairline scratched my bumper. So is it worth $200 for all their labor and work, NO, BECAUSE THEY HARDLY DID ANY WORK. Obviously the service man could tell I'm a bit beyond annoyed and borderline irate, so he says "OK, OK maybe I can get you a coupon or something to bring the cost down." A coupon?? Well he comes back, and said he was able to re-do some figuring and he got it down to $148 with tax, and he expects me to be happy with him like he did me some kind of favor for saving me $50 he was going to rip me off of in the first place. I'm not one to argue, I hate arguers, but talk about unethical, poor service. To make a long story short, if you want to get taken advantage of and be charged unethical rates, then be sure to see your local O'Brien Auto Park's service center, you'll be disappointed you did. More