Napleton's Auto Park of Urbana - Service Center

Excellent quality and service Every interaction I've had with this business has been excellent. The employees do everything they can to make your visit enjoyable. The work is done Every interaction I've had with this business has been excellent. The employees do everything they can to make your visit enjoyable. The work is done quickly, and you tend to leave happier than when you first walked in. I wouldn't recommend any other place. More

Worst service I ever had Don't believe any of the five star reviews for this place, they are terrible and suspect they write reviews for themselves. I had an appointment at 1 Don't believe any of the five star reviews for this place, they are terrible and suspect they write reviews for themselves. I had an appointment at 1 PM for a small recall job. 3 1/2 hours later they did not call, most of their phones shown on the web site are disconnected (!), and they can't even tell me for sure that the car will be fixed today! More

Quick, Friendly, Courtious Each employee I encountered was friendly and courteous. We were able to schedule appt. to fit our needs. Department wait area was comfortable and cl Each employee I encountered was friendly and courteous. We were able to schedule appt. to fit our needs. Department wait area was comfortable and clean. Service was completed in under 1 hour and car returned with windows washed and interior swept. More

Love Napleton VW :) VW team at Napleton delivers outstanding service every single time! They always go above and beyond, whether it's the sales or service team. I've purc VW team at Napleton delivers outstanding service every single time! They always go above and beyond, whether it's the sales or service team. I've purchased two new cars there over the past several years and have nothing but good things to say about the VW staff. More

Prompt and Polite met immediately by a tech who checked me in, escorted inside, discussed the work and was told that it would be 2 hours...1 hour and 50 minutes later m met immediately by a tech who checked me in, escorted inside, discussed the work and was told that it would be 2 hours...1 hour and 50 minutes later my car was done More

Outstanding service Our brakes went out in Champaign during a long interstate trip. The Kia service here was outstanding. Very good customer service and a comfortable, Our brakes went out in Champaign during a long interstate trip. The Kia service here was outstanding. Very good customer service and a comfortable, pleasant waiting area. We had to get a hotel while we waited for parts, but they provided a free shuttle, and the next morning we had our brakes repaired, four new tires, two recall items fixed, and a general inspection of our whole car. Great service, great people who really knew what they were doing. More

I brought my kia rio to get looked at and they told me what was wrong with it so i said i would rather repair it myself since they are to expensive. i ordered the parts and got them the next day. i went what was wrong with it so i said i would rather repair it myself since they are to expensive. i ordered the parts and got them the next day. i went to take the top cover off of the engine where the spark plugs are and there was a screw missing so i called to o'briens and josh said no problem we will put another 1 in. i took the cover off and noticeds that the crew was broke off, so i called back and left a message and then another message later. i had to call the next day cuz he never returned my call and they connected me to chris who told me to bring it in and they will look at it. then about a half hour later drew calls me to tell me there is no way there technician did that and they decided they aren't going to do anythung anout it. josh calls me and tells me the same thing that there is no way they did it. i called josh to say a screw was missing then i called back when i noticed it was broke off, makes no sense them saying i did it and not them. this is by far the worst experience i have ever had. they can't take responsibilty for there mistake. i would never recommend them to anyone. i would never let them fix there mistake on my car, they would probably to more damage and blame it on me. don't go to o'briens if you can't afford there service, they will take it out on your car and blame you. More

Wasn't told that the IQ didn't have a spare tire or that it had to be towed on a flat bed. Finally got it to the dealer and they didn't have a replacement tire. Had to wait four days. The IQ doesn or that it had to be towed on a flat bed. Finally got it to the dealer and they didn't have a replacement tire. Had to wait four days. The IQ doesn't get the mileage stated 38/39. Instead it gets 34/35. More

When you go to a dealer for service, you expect knowledge, honesty, and competence. I had a list of things that needed attention. I told them to replace the radio antenna, as the AM reception was knowledge, honesty, and competence. I had a list of things that needed attention. I told them to replace the radio antenna, as the AM reception was poor, and a local radio repair said it was the antenna. O'Brien decided that instead of doing what I told them to do, they wanted to sell me a whole new radio, for $430. I had an exhaust leak. O'Brien decided that I needed a whole new Y pipe, for $619.50. I told them that the front compartment lights didn't work when the door was opened, but the rear one did. O'Brien wanted to replace the whole lighting diode, for $169.00 They also wanted to replace 4 Tires for $799.95, plus tax. They also wanted to realign the front end, for another $99.00. They claimed to have inspected the brake pads, and wanted to replace the front and rear brake pads for a total of $399.98. They also claimed to have found a leaking axle seal, and wanted to replace that for $169.50. They claimed that the transmission housing seal was leaking, and wanted $219.00 to replace that. They also claimed that the transmission extension seal was leaking, and wanted $169.50 to replace that.They wanted $268.50 to replace spark plugs and wires. They wanted $39.00 to replace the air filter. They wanted $11.50 to replace the license plate light--43 cents at Autozone, 1 screw. I play with antique cars. I have a heated shop with an auto hoist at home. I put the car up on the lift and the first thing I noticed was that the mud on the lug nuts had not been disturbed, therefore, they never removed the wheels to "inspect" the brake pads, or axle seal. You can not see the thickness of the brake pads unless you not only remove the wheels, but remove the calipers, too. There had never been a wrench on the bolts that hold the calipers on since the last time I looked at them. I found the brake pads to be about 80% of thickness of the brand new ones I had on hand from the last time they tried to tell me that the brake pads were bad. I sure didn't see any leaking axle seals on either side. If the transmission seals were leaking, you'd think I'd see it when I had it on the lift, and also see drips on the garage floor. I found the exhaust leak--the weld where the Y pipe joins the exhaust system--THE SAME ONE THAT THEY'D HAVE TO MAKE IF THEY ACTUALLY REPLACED THE Y-PIPE! I took my wire feed welder and fixed it in about 5 minutes. I looked at how hard it was to replace the antenna--There are 2 nuts on studs behind the plastic inner fender. They were corroded. I removed them, polished up the threads, put some dielectric grease on them, and tightened them up. RADIO WORKS GREAT!!! The tires were about due for replacement. A neighbor of mine works at a tire store. He took the car to work, and replaced them with 60,000 mile tires for $500.00. He checked the alignment and said that there was nothing wrong with it. My knees are bad, so I asked the guy at Autozone to look at the bulbs in the front courtesy lights--he replaced both of them for 86 cents. He even installed them. I knew that the diode couldn't be bad if the rear ones worked with the door. They wanted to charge me $29.00 to clean the engine to look for oil leaks. They must not have even opened the hood, because a guy was trying to sell me a steam cleaner, and he demonstrated it on that car--the engine was immaculate! Therefore, they could not have evaluated the coolant, power steering or brake fluid condition either--each of them they wanted to replace and flush the systems for a total of $159.00 I had replaced the air filter when I had the oil changed 2 weeks before that. I was traveling in Missouri and ran into one of those roadside pollution checks--the car was as good as when it was new--and the gas mileage is still as good as it ever has delivered--I don't know what makes O'Brien think I need to spend $268.50 on plugs and wires. In my opinion, O'Brien Auto Park service department is staffed by incompetent lying thieves. More

very friendly, love the free carwashes. porters are friendly and wil take your car like valet service and bring it back when your car is done. I will always come to this dealership! friendly and wil take your car like valet service and bring it back when your car is done. I will always come to this dealership! More