Napleton's Auto Park of Urbana - Service Center

Great experience! I had a couple of recalls on my.car that needed to be taken care of. I actually had received a coupon in the mail for an oil change from here, so I d I had a couple of recalls on my.car that needed to be taken care of. I actually had received a coupon in the mail for an oil change from here, so I decided to come here for the first time. Phone call was very pleasant and helpful. I was immediately greeted and advised I also had a tail light out! Talk about the right place at the right time! Great facility with great staff. More

Service visit Great service. Coordinator contacted me frequently, my service issue was discovered quickly. Would service again. Received a loaner when my car was be Great service. Coordinator contacted me frequently, my service issue was discovered quickly. Would service again. Received a loaner when my car was being worked on. More

Excellent quality and service Every interaction I've had with this business has been excellent. The employees do everything they can to make your visit enjoyable. The work is done Every interaction I've had with this business has been excellent. The employees do everything they can to make your visit enjoyable. The work is done quickly, and you tend to leave happier than when you first walked in. I wouldn't recommend any other place. More

Worst service I ever had Don't believe any of the five star reviews for this place, they are terrible and suspect they write reviews for themselves. I had an appointment at 1 Don't believe any of the five star reviews for this place, they are terrible and suspect they write reviews for themselves. I had an appointment at 1 PM for a small recall job. 3 1/2 hours later they did not call, most of their phones shown on the web site are disconnected (!), and they can't even tell me for sure that the car will be fixed today! More

Quick, Friendly, Courtious Each employee I encountered was friendly and courteous. We were able to schedule appt. to fit our needs. Department wait area was comfortable and cl Each employee I encountered was friendly and courteous. We were able to schedule appt. to fit our needs. Department wait area was comfortable and clean. Service was completed in under 1 hour and car returned with windows washed and interior swept. More

Love Napleton VW :) VW team at Napleton delivers outstanding service every single time! They always go above and beyond, whether it's the sales or service team. I've purc VW team at Napleton delivers outstanding service every single time! They always go above and beyond, whether it's the sales or service team. I've purchased two new cars there over the past several years and have nothing but good things to say about the VW staff. More

Prompt and Polite met immediately by a tech who checked me in, escorted inside, discussed the work and was told that it would be 2 hours...1 hour and 50 minutes later m met immediately by a tech who checked me in, escorted inside, discussed the work and was told that it would be 2 hours...1 hour and 50 minutes later my car was done More

Outstanding service Our brakes went out in Champaign during a long interstate trip. The Kia service here was outstanding. Very good customer service and a comfortable, Our brakes went out in Champaign during a long interstate trip. The Kia service here was outstanding. Very good customer service and a comfortable, pleasant waiting area. We had to get a hotel while we waited for parts, but they provided a free shuttle, and the next morning we had our brakes repaired, four new tires, two recall items fixed, and a general inspection of our whole car. Great service, great people who really knew what they were doing. More

I brought my kia rio to get looked at and they told me what was wrong with it so i said i would rather repair it myself since they are to expensive. i ordered the parts and got them the next day. i went what was wrong with it so i said i would rather repair it myself since they are to expensive. i ordered the parts and got them the next day. i went to take the top cover off of the engine where the spark plugs are and there was a screw missing so i called to o'briens and josh said no problem we will put another 1 in. i took the cover off and noticeds that the crew was broke off, so i called back and left a message and then another message later. i had to call the next day cuz he never returned my call and they connected me to chris who told me to bring it in and they will look at it. then about a half hour later drew calls me to tell me there is no way there technician did that and they decided they aren't going to do anythung anout it. josh calls me and tells me the same thing that there is no way they did it. i called josh to say a screw was missing then i called back when i noticed it was broke off, makes no sense them saying i did it and not them. this is by far the worst experience i have ever had. they can't take responsibilty for there mistake. i would never recommend them to anyone. i would never let them fix there mistake on my car, they would probably to more damage and blame it on me. don't go to o'briens if you can't afford there service, they will take it out on your car and blame you. More

Wasn't told that the IQ didn't have a spare tire or that it had to be towed on a flat bed. Finally got it to the dealer and they didn't have a replacement tire. Had to wait four days. The IQ doesn or that it had to be towed on a flat bed. Finally got it to the dealer and they didn't have a replacement tire. Had to wait four days. The IQ doesn't get the mileage stated 38/39. Instead it gets 34/35. More