Napleton's Auto Park of Urbana - Service Center

Bruce Andree - service after the sale Bruce was excellent to work with last year when we purchased two new Toyota vehicles. Over a year later, he continues to be helpful with scheduling se Bruce was excellent to work with last year when we purchased two new Toyota vehicles. Over a year later, he continues to be helpful with scheduling service appointments and making sure that everything is handled correctly. I have only good things to say about Bruce individually, and the dealership overall. More

Very informative & efficient I have dealt with Patty Dunn for several years. She has been a great help to me. When changing the transmission fluid and filter in my 99 Solara, I have dealt with Patty Dunn for several years. She has been a great help to me. When changing the transmission fluid and filter in my 99 Solara, the mechanic damaged my oil pan and transmission. (He is no longer with them). Patty saw to it that I had a vehicle to drive (at no charge) over the weekend while waiting for a transmission replacement to arrive from California. I would rate her at a "20" on a scale of 1 to 10!! I ask for Patty EVERY TIME I schedule work on my 2016 RAV4 ! More

Heated seats upgrade I went in to schedule a time for my car to have heated seats installed, we set up a time, The loaner car was clean and smelled great , The turnarou I went in to schedule a time for my car to have heated seats installed, we set up a time, The loaner car was clean and smelled great , The turnaround time was very quick my vehicle was back in town the next day , i’m very happy with the service, it was quick and painless! Mr. Deck was extremely helpful and friendly More

Best dealership in the area I have purchased multiple vehicles from Bruce Andree and several of my family members have also. We have consistently found his caring and supportive I have purchased multiple vehicles from Bruce Andree and several of my family members have also. We have consistently found his caring and supportive approach to sales as the key to choosing this location for our vehicles purchases. I really can't imagine going anywhere else to purchase a new or pre-owned vehicle since the sales and support system is so well done. This is the place to go for a vehicle in Champaign Urbana! More

As usual, I had a very good experience at this dealership. I came in for scheduled maintenance and saw Bruce Andree, my favorite salesman here. Bruce is a really nice salesman and he makes the Napelton experie I came in for scheduled maintenance and saw Bruce Andree, my favorite salesman here. Bruce is a really nice salesman and he makes the Napelton experience fun. More

Praise for,the hard working personnel at Napletons We needed some further lessons on the navigation system of the car we purchased on September 13. We returned on September 14 and were greeted by Anth We needed some further lessons on the navigation system of the car we purchased on September 13. We returned on September 14 and were greeted by Anthony Shelton who eagerly and warmly answered our questions and demonstrated the finer features of our Rav 4. He did not have to accommodate us as he was not the original salesman but he chose to assist us and educate us as to the finer electronic aspects of the car. We were very appreciative and he was a good instructor. More

He gives me the v.i. p. Treatment Leased a tundra from Bruce Andree 2 years ago and every time I come in for service he says hi and treats me royally! He always has a cup of coffee an Leased a tundra from Bruce Andree 2 years ago and every time I come in for service he says hi and treats me royally! He always has a cup of coffee and a cigar waiting for me as I get my Tundra serviced. You don’t find customer care like that anywhere else! More

10 years and still love my corolla Even though I bought my Corolla 10 years ago and I plan on keeping it till the wheels come off, Bruce is still there for me when it comes to getting m Even though I bought my Corolla 10 years ago and I plan on keeping it till the wheels come off, Bruce is still there for me when it comes to getting my car serviced. He is amazing More

Great experience! I had a couple of recalls on my.car that needed to be taken care of. I actually had received a coupon in the mail for an oil change from here, so I d I had a couple of recalls on my.car that needed to be taken care of. I actually had received a coupon in the mail for an oil change from here, so I decided to come here for the first time. Phone call was very pleasant and helpful. I was immediately greeted and advised I also had a tail light out! Talk about the right place at the right time! Great facility with great staff. More

Service visit Great service. Coordinator contacted me frequently, my service issue was discovered quickly. Would service again. Received a loaner when my car was be Great service. Coordinator contacted me frequently, my service issue was discovered quickly. Would service again. Received a loaner when my car was being worked on. More