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Napleton's Auto Park of Urbana - Service Center
Urbana, IL
625 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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625 Reviews of Napleton's Auto Park of Urbana - Service Center
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March 08, 2019
Warning, Be Very Cautious dealing with Napleton Toyota issued a combined total of 4 safety related recalls on the Toyota vehicles I purchased from Napleton. There were also multiple service letter Toyota issued a combined total of 4 safety related recalls on the Toyota vehicles I purchased from Napleton. There were also multiple service letters. Neither Toyota, nor Napleton stood behind their products to resolve failures they knew about and said the extended warranty had ended. Many were from defective supplier parts or software, but they would not replace or offer any assistance. Last issue with differential was $3,936.36 out of my pocket, plus loss of use and added cost for rental car during one plus weeks without the vehicle. Thanks a lot Napleton!. Will not buy another Toyota and certainly would never deal with Napleton. Anyone want a Toyota Avalon, Rav 4 or Camry, let me know, getting rid of all four I own. . More
by Don't Buy Toyota!
Employees Worked With
Andrew Curtis
February 15, 2019
Awesome Customer Service I was having an issue with my vehicle, it was making a strange noise, but was intermittent. The salesman who sold me my car was most helpful. He too I was having an issue with my vehicle, it was making a strange noise, but was intermittent. The salesman who sold me my car was most helpful. He took a ride with me in the car to hear the noise, and then was able to provide more detail to the service department when I took it in. Bruce went above and beyond to make sure my car was serviced properly and that I was happy. More
by Bulldogs
February 01, 2019
Mazda6 I recently came in to look at a Mazda6, im about 6 months out, so it was a short visit, and Jasmine was a great help every question I had she had the I recently came in to look at a Mazda6, im about 6 months out, so it was a short visit, and Jasmine was a great help every question I had she had the answer. More
by Tone2315
January 04, 2019
A review of Bruce Bruce was very helpful and professional during the purchase of my Toyota. I would highly recommend him to anyone looking to purchase a new Toyota. He’ Bruce was very helpful and professional during the purchase of my Toyota. I would highly recommend him to anyone looking to purchase a new Toyota. He’s also a Packer fan..bonus😀 More
by UK Wildcat Fan
December 14, 2018
Donuts Even though I haven't bought a car from Bruce, he always offer coffee and donuts when I need service my Camry. He knows the right donut before I get Even though I haven't bought a car from Bruce, he always offer coffee and donuts when I need service my Camry. He knows the right donut before I get the choose. It's like he's psychic. More
by Donuts
December 10, 2018
Great Service Manager Great service manager! Great customer support! Sincere to customer service! I would recomennd going back here. Had 4Runner service for the last 4 year Great service manager! Great customer support! Sincere to customer service! I would recomennd going back here. Had 4Runner service for the last 4 years at center. More
by Samuel
Employees Worked With
Customer service support
November 28, 2018
Excellent experience Jose Barajas was extremely kind, informative, and helpful. Fantastic customer service! I couldn’t be more pleased. I Highly recommend and will be requ Jose Barajas was extremely kind, informative, and helpful. Fantastic customer service! I couldn’t be more pleased. I Highly recommend and will be requesting him for future purchases! More
by Mazda3rick
Employees Worked With
Jose Barajas, Dontrelle Foster, Jose Barajas
November 27, 2018
I alwats have a great experience. Bruce Andree and Pat Barnes have always delivered the best of service. They both do the extra steps to ensure great service for your car and for me. Bruce Andree and Pat Barnes have always delivered the best of service. They both do the extra steps to ensure great service for your car and for me. Your company is blessed to have such dedicated employees. I enjoy working with both of them. I will stay a Toyota customer because of Bruce and Pat. More
by Tiger
Employees Worked With
Pat Barnes
October 24, 2018
I’m happy Bruce is the best . I will continue to deal with him in the future. He says hi to me every time I’m in service and makes sure my coffee cup is alway Bruce is the best . I will continue to deal with him in the future. He says hi to me every time I’m in service and makes sure my coffee cup is always full More
by Navy
October 23, 2018
Smooth experience Wasn’t really shopping for car and just looking around while my Optima was being serviced. Everything was closed because of early appointment and that Wasn’t really shopping for car and just looking around while my Optima was being serviced. Everything was closed because of early appointment and that is when I came face to face with Woody. I asked when doors will be open and he said right now and we entered and just told him I was just looking. He said no problem have a look around. Low and behold I found my Soul and Woody sold it back to me. Experience was so smooth it was hard to believe. Thank you Woody and Napeltons, Sincerely, Tom More
by Q50
Employees Worked With
Finance person. Can’t recall name but 1st class
