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Napleton's Auto Park of Urbana - Service Center
Urbana, IL
625 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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625 Reviews of Napleton's Auto Park of Urbana - Service Center
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September 14, 2019
Thank you Idris! Great service is normal at Napleton’s Volkswagen dealership. We have bought multiple cars from this dealership, including our last one a VW Atlas from Great service is normal at Napleton’s Volkswagen dealership. We have bought multiple cars from this dealership, including our last one a VW Atlas from Idris. But Idris came through this morning for us when our Jetta locked with the car running, blocking traffic at a car wash and wouldn’t respond to the fob. Idris helped us resolve the issue in 5 mins... offering to FaceTime and step us through the steps if necessary. He is always calm, competent, and a great salesman. Thank you Idris! More
by Richesgm
September 05, 2019
Oil change I had an appointment. I got her at 1:15 I’m still waiting 2hrs later. This makes no since to have to wait this long just to get your oil changed. NEVE I had an appointment. I got her at 1:15 I’m still waiting 2hrs later. This makes no since to have to wait this long just to get your oil changed. NEVER AGAIN!!!! More
by Redd
Employees Worked With
Sara
August 28, 2019
Sabreena and Josh are the most amazing people. Love taking my vehicles there. It is always a great day when I get to see both of them. They always take care of our vehi are the most amazing people. Love taking my vehicles there. It is always a great day when I get to see both of them. They always take care of our vehicles and our family. We love Napletons and the awesome people they hire!!! More
by amanda_nall13
Employees Worked With
Sabreena Ekstrom, Josh Berbaum , Angie Fiala
July 31, 2019
Terrible customer service Whatever you do, do NOT do business with Napleton's... they don't care about you at all! Finance manager told us we'd get a better rate from the bank Whatever you do, do NOT do business with Napleton's... they don't care about you at all! Finance manager told us we'd get a better rate from the bank if we added extras to our car purchase. This is highly illegal and a complaint was filed with the CFPB and the FTC. The service department also doesn't care about their customers. I've had them suggest maintenance they've already performed or I had performed elsewhere (example: They suggested a brake line flush after 'looking at the fluid'... but they had flushed the brakes about a month earlier. When pressed, they admitted not actually checking the fluid or my account and just going by mileage. Not a huge deal on it's own but how many people are they taking advantage of? I also fought with them for a year to get my contact information correct and they just don't care. Now, they won't STOP sending me service reminders despite multiple requests for them to stop. Another complaint will be submitted to the FTC More
by L
Employees Worked With
Steve Palmer, Andrew Curtis
July 02, 2019
didn't honor service coupon They did not honor the service coupon even though the fine print did not explicitly exclude synthetic oil. And the coupon was directly from their own They did not honor the service coupon even though the fine print did not explicitly exclude synthetic oil. And the coupon was directly from their own website. They deliberately scammed me More
by Anonanonanon
Employees Worked With
Unknown
April 01, 2019
Above and beyond I came in for a repair and it turned out to be much more than I expected. This dealership helped me weigh all my options and figure out what is best f I came in for a repair and it turned out to be much more than I expected. This dealership helped me weigh all my options and figure out what is best for me. One of the options was looking into buying a new car. I made it very clear that I was not making any decisions today but Kevin Abrams still spent hours working with me and helping me make a decision. Kevin went above and beyond, even though he will not personally be selling me a car he still gave me all his time and energy. I have been coming to this dealership for a long time now and they always suprise me in how hard they work for the customer. I would highly recommend Kevin Abrams for any needs you have. More
by RichBDean
March 30, 2019
Best employee! Brandon will help you have a great experience at Napletons. He is very helpful with fitting your needs and is also very friendly! I would recommended Brandon will help you have a great experience at Napletons. He is very helpful with fitting your needs and is also very friendly! I would recommended not only going to Napletons but also going to Brandon! More
by Morgan
Employees Worked With
Brandon Taylor
March 25, 2019
Bruce! Bought a car from Bruce 3 years ago and quite frankly, I am easily forgettable Needless to say, Bruce Andree hasn't. Every time i'm in service he hu Bought a car from Bruce 3 years ago and quite frankly, I am easily forgettable Needless to say, Bruce Andree hasn't. Every time i'm in service he hunts me down as well as his numerous customers sitting around me to make sure we re all happy. I swear everybody knows this guy! More
by Simon Says!
March 20, 2019
Excellent Customer Service I always get great customer service from Bruce and his staff. The staff is easy to get along with and will always let me know if something is wrong wi I always get great customer service from Bruce and his staff. The staff is easy to get along with and will always let me know if something is wrong with our cars that were purchased at Napleton's. More
by gpints
March 16, 2019
Easy, great customer service Very helpful people at this dealership, my truck had broke down on friday, and started looking for another vehicle on Saturday. with not a whole lot o Very helpful people at this dealership, my truck had broke down on friday, and started looking for another vehicle on Saturday. with not a whole lot of money for a down payment, Tim Bridges and the staff were amazing with getting us an amazing deal and leaving the dealership that day with our new car. The employees at this dealership are focused on getting you the best deal and getting you what you want More
by Dharms
Employees Worked With
Tim Bridges
