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Napleton's Auto Park of Urbana - Service Center
Urbana, IL
627 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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627 Reviews of Napleton's Auto Park of Urbana - Service Center
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October 29, 2019
Fast and efficient I feel secure in the knowledge that they take care of my car. They spot issues in advance and let me know what needs to be fixed. I have never felt th I feel secure in the knowledge that they take care of my car. They spot issues in advance and let me know what needs to be fixed. I have never felt that they tried to trick or cheat me in any way -- that is important. More
by RC Berg
Employees Worked With
Doug Vandenburgh
October 25, 2019
A great experience every time People are friendly and courteous. Clean comfortable environment. Service is excellent and timely. All repairs were explained to me and given to me in People are friendly and courteous. Clean comfortable environment. Service is excellent and timely. All repairs were explained to me and given to me in writing. I even understand what to look at for future maintenance and up keep of my vehicle. More
by Mack1359
Employees Worked With
Brian
October 24, 2019
Knowledgeable and friendly Sales and Service folks. I’ve purchased. 9 new Toyotas and even the odd pre-owned auto from Bruce Andree Including 4 after moving to Wisconsin. Great customer focus I’ve purchased. 9 new Toyotas and even the odd pre-owned auto from Bruce Andree Including 4 after moving to Wisconsin. Great customer focus More
by rob.f.brown
October 22, 2019
Great Service Toyota Service Dept was great! Friendly staff- comfortable waiting area. Andrew Curtis is the best. Very helpful. I would recommend bringing your car Toyota Service Dept was great! Friendly staff- comfortable waiting area. Andrew Curtis is the best. Very helpful. I would recommend bringing your car here for an excellent experience. More
by Lkhirst1
Employees Worked With
Andrew Curtis
October 04, 2019
Patty is the best in the business!! Always very helpful, honest, & knowledgeable! Takes time to go over every thing with you. I would recommend her & Napleton’s Toyota of Urbana to everyone with a Toyota honest, & knowledgeable! Takes time to go over every thing with you. I would recommend her & Napleton’s Toyota of Urbana to everyone with a Toyota More
by kduckett
Employees Worked With
Pat Barnes
October 03, 2019
Personal, prompt, no surprises I brought my Mazda6 in for oil change and tire rotation. Service advisor Sabreena Ekstrom was efficient, personable, prompt and accurate as usual. No I brought my Mazda6 in for oil change and tire rotation. Service advisor Sabreena Ekstrom was efficient, personable, prompt and accurate as usual. No surprises. I like that. More
by JustBob1
Employees Worked With
Sabreena Ekstrom
September 27, 2019
Excellent service I feel that Pat Dunn is the best service writer i have delt with, she explained everything very clearly , and very plesent to talk to, I feel that Pat Dunn is the best service writer i have delt with, she explained everything very clearly , and very plesent to talk to, More
by Ron
Employees Worked With
Pat Dunn
September 27, 2019
Kia Service Jeremy Jackson is wonderful I trust Jeremy with all of my Kia Service needs. I think Jeremy Jackson is a perfect representative for your Company. Jeremy Jackson is wonderful I trust Jeremy with all of my Kia Service needs. I think Jeremy Jackson is a perfect representative for your Company. More
by Joel Crames
Employees Worked With
Jeremy Jackson
September 26, 2019
Great Customer Service! I have been working with Pat for a few years now and she is always very professional and knowledgeable! She is so sweet and always looks out for her c I have been working with Pat for a few years now and she is always very professional and knowledgeable! She is so sweet and always looks out for her customers. She always makes sure I am comfortable when I am waiting for my car to be serviced or if I need to leave to run an errand she makes sure I have a shuttle ride. She never makes me feel like she is in a hurry and she is always focused on me and my vehicle when I go in. She is truly an asset to Napleton! More
by TheFairyGodMother
Employees Worked With
Pat Dunn
September 25, 2019
Pat Barnes Service extraordinarie I’ve been receiving such excellent customer service from Pat for more than 5 years now and today was no different. Pat always explains the service com I’ve been receiving such excellent customer service from Pat for more than 5 years now and today was no different. Pat always explains the service completed and any recommendations. Thank you Pat! More
by Dan Holmer
