Napleton's Auto Park of Urbana - Service Center

The workers are very friendly. I recommend Tyreese he was very helpful on heping me try to find a vehicle. very helpful on heping me try to find a vehicle. More

This past monday we brought our vw atlas cross sport back in because of a front end vibration/shimmy. We have had the car in there at least 2 other times for this, starting in January of 2021. No one can see in because of a front end vibration/shimmy. We have had the car in there at least 2 other times for this, starting in January of 2021. No one can seem to duplicate it. However, this past monday, magically it was duplicated only to be told the tires were cupping.....(remember its been in there at least two times since january and no one said a word about the tires) These are 60,000 mile tires with only 21,000 miles on them. They told me that I would have to pay for the tires myself. Talk about shady. 2 weeks before this appointment they couldnt find a thing and now they want me to spend over $700 on tires. The front end vibration/shimmy has been there since we bought the car (not to mention they didn't pay the loan off right away and we had to make additional payments on a car we didn't even own anymore) but we are expected to pay for tires that should still be good or they should stand behind the vehicles they sale. I will be taking this elsewhere to have it looked at. So buyers beware, they cant pay off loans on time and the service department is ridiculous. More

I am always impressed with the care these people take in everything they do, from excellent work on my car, to incredibly friendly customer service. This is the only place I will go to for service on my car everything they do, from excellent work on my car, to incredibly friendly customer service. This is the only place I will go to for service on my car! More

Outstanding, professional, honest service. Todd and the entire staff were wonderful and honest about my vehicle and service options. Thank you so much for a great experience! entire staff were wonderful and honest about my vehicle and service options. Thank you so much for a great experience! More

The staff is excellent and the service was great. I was in and out in a very short time even though they were busy. I will definitely have them do all future service on my vehicle. in and out in a very short time even though they were busy. I will definitely have them do all future service on my vehicle. More

Why is the car wash never open? So much for “free car washes”. It’s been months that it has been shut down. Will it ever open up again?? washes”. It’s been months that it has been shut down. Will it ever open up again?? More

Everything was perfect when I got my vehicle. They were responsive and answered all my questions. Had some issues when I tried to cancel the GAP insurance but they are working hard to resolve it. responsive and answered all my questions. Had some issues when I tried to cancel the GAP insurance but they are working hard to resolve it. More

I had my Toyota serviced for the 2yr maintenance. Excellent service, very professional, very pleased to do business with. Highly recommended. thank you very much. Excellent service, very professional, very pleased to do business with. Highly recommended. thank you very much. More

In the 4 years that we have been brining our Toyotas to Napleton Toyota for maintenance we have never experienced anything less than stellar service. During my last visit Matt Odom went above and beyond t Napleton Toyota for maintenance we have never experienced anything less than stellar service. During my last visit Matt Odom went above and beyond to ensure my visit and the maintenance my vehicle received was as good as it gets. I was in and out and the price was surprising. Thanks Matt Odom More