Napleton's Auto Park of Urbana - Service Center

Worked with Roger - he was great to work with! Friendly, knowledgeable, and prompt. Highly recommended! Friendly, knowledgeable, and prompt. Highly recommended! More

Kami is the best we have delt with with all the confusion that day with the warranty from carmax we ended up have the car towed to the dealers and there was some miscommunication by a 3rd party and she took that day with the warranty from carmax we ended up have the car towed to the dealers and there was some miscommunication by a 3rd party and she took car of us we could not ask for more awesome pepole and it showes customer satisfaction More

I was on a cross country trip had a head light go out. Naplenton VW. was close. Kami the Service Department Representative greeted me with a smile and can I help you as soon as I entered the Service Depar Naplenton VW. was close. Kami the Service Department Representative greeted me with a smile and can I help you as soon as I entered the Service Department. Kami said it could take over and cost about 90 $. .but she would try and put a rush on it so I could get back on the road , well let me tell you 20 minutes and 34 $ Later. 🥰 if you ever in the champagne- Urbana Illinois area and need service give them a try. 😭 that I don't live here.. PS. They service all makes. More

Always polite and very responsive. They taking feedback at face value and making adjustments if needed!! Never had a situation that they didnt go above and beyound to rectify!!! They taking feedback at face value and making adjustments if needed!! Never had a situation that they didnt go above and beyound to rectify!!! More

Kami and the whole staff did a wonderful job. She followed up on the smallest details and has a great enthusiasm for customer service. Very kind and knowledgeable about the product. Thanks Kami a She followed up on the smallest details and has a great enthusiasm for customer service. Very kind and knowledgeable about the product. Thanks Kami and the whole team. More

Kami always provides excellent service and makes sure we are taken care of!!! The best! are taken care of!!! The best! More

Customer service is good. Kami is very friendly and helpful with all of my customer service needs Kami is very friendly and helpful with all of my customer service needs More

Cj was very helpful and attentive when he checked me in. He was friendly and professional. He was friendly and professional. More

Excellent service work completed very quickly and accurately, very nice people, would return and recommend them highly accurately, very nice people, would return and recommend them highly More

Kami Hill was great! She got us scheduled right away with no hassle and we have tires on the way! Thank you Kami! She got us scheduled right away with no hassle and we have tires on the way! Thank you Kami! More