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Napleton's Auto Park of Urbana - Service Center

Urbana, IL

4.8
625 Reviews

625 Reviews of Napleton's Auto Park of Urbana - Service Center

Sort by
August 05, 2022

Always polite and very responsive. They taking feedback at face value and making adjustments if needed!! Never had a situation that they didnt go above and beyound to rectify!!! More

by autumnk3838
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Odom
Report | Print
Aug 07, 2022 -

Napleton's Auto Park of Urbana responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

July 29, 2022

Kami and the whole staff did a wonderful job. She followed up on the smallest details and has a great enthusiasm for customer service. Very kind and knowledgeable about the product. Thanks Kami a More

by Patrick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kami, Alison Bogdan, Scott Brown
Report | Print
Jul 31, 2022 -

Napleton's Auto Park of Urbana responded

Hi Patrick, thank you for your kind review; we are happy to pass along your comments to Kami here at Napleton's Auto Park of Urbana! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 29, 2022

Kami always provides excellent service and makes sure we are taken care of!!! The best! More

by marenj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alison Bogdan, Scott Brown
Report | Print
Jul 31, 2022 -

Napleton's Auto Park of Urbana responded

Hi, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 29, 2022

Customer service is good. Kami is very friendly and helpful with all of my customer service needs More

by daniky2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kami
Report | Print
Jul 31, 2022 -

Napleton's Auto Park of Urbana responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

July 29, 2022

Cj was very helpful and attentive when he checked me in. He was friendly and professional. More

by Walt2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
CJ
Report | Print
Jul 31, 2022 -

Napleton's Auto Park of Urbana responded

Hi, we're glad to hear our Staff took such great care of you! We hope we can continue to be of service to you down the road! Safe travels!

Jul 31, 2022 -

Walt2018 responded

Great work

July 28, 2022

Excellent service work completed very quickly and accurately, very nice people, would return and recommend them highly More

by mwiley1972
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alison Bogdan
Report | Print
Jul 31, 2022 -

Napleton's Auto Park of Urbana responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Thanks again for the recommendation, and have an amazing day!

July 28, 2022

Kami Hill was great! She got us scheduled right away with no hassle and we have tires on the way! Thank you Kami! More

by Msprigg03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kami Hill
Report | Print
Jul 30, 2022 -

Napleton's Auto Park of Urbana responded

Hi, we're glad to hear you found Kami to be so informative and helpful. We hope you continue to choose us for all your automotive needs! Take care!

July 28, 2022

Kami helped me when I was stressing out about my car, and explained everything to me when I had questions. I would 100% recommend working with her and will work with her in the future. More

by Chelsey
Recommend Dealer
Yes
Employees Worked With
Kami Hill
Report | Print
Jul 31, 2022 -

Napleton's Auto Park of Urbana responded

Hi Chelsey, thank you for your kind review; we are happy to pass along your comments to Kami here at Napleton's Auto Park of Urbana! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 27, 2022

Excellent customer service Kami was very helpful with getting my vehicle scheduled for diagnosis and getting repair set up More

by paulwomble68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kami
Report | Print
Jul 29, 2022 -

Napleton's Auto Park of Urbana responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know Kami was so helpful! Our team is available should you require any extra help.

July 27, 2022

Prompt, professional service. Kami was able to special-order a part for me right before our planned vacation. More

by Kiley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kami
Report | Print
Jul 29, 2022 -

Napleton's Auto Park of Urbana responded

Hi Kiley, thank you so much for your feedback! Kami will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

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