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Napleton's Auto Park of Urbana - Service Center

Urbana, IL

4.8
628 Reviews

628 Reviews of Napleton's Auto Park of Urbana - Service Center

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November 16, 2022

Angela was friendly and helpful. She communicated with me throughout. She was professional and prompt. My service was completed ahead of schedule More

by rmullett2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel
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Nov 22, 2022 -

Napleton's Auto Park of Urbana responded

Hello, thank you for your kind review; we are happy to pass along your comments to Angela here at Napleton's Auto Park of Urbana! We hope you continue to choose us for all your automotive needs! Take care!

November 16, 2022

Brought my car in for a recall today - Great service and communication from Nick today!! Thank you!! More

by mfollowel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
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Nov 22, 2022 -

Napleton's Auto Park of Urbana responded

Hello, thank you for your kind review; we are happy to pass along your comments to Nick here at Napleton Toyota of Urbana! We hope you continue to choose us for all your automotive needs! Take care!

November 16, 2022

Waited over 2 hours for an oil change! !! Seems like they had over booked. 7 cars in line ahead of me for my 8:45sm appointment just to get checked in xxx! More

by Jhopkins1911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nicholas buhr
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November 15, 2022

I have only had my Highlander for a year, but always appreciate their prompt and courteous service! More

by Karen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick- Service Dept, Tim Bridges, sales
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Nov 22, 2022 -

Napleton's Auto Park of Urbana responded

Hi Karen, thanks for sharing your recent service experience with us. We hope you continue to choose Napleton Toyota of Urbana as your first choice for all your vehicle needs.

October 18, 2022

Todd Ballard and rest of the staff of the service department did a wonderful job while my vehicle was being serviced. Todd is always letting you know what is going on with your vehicle and keeps you More

by jdboehm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Ballard
Report | Print
Oct 21, 2022 -

Napleton's Auto Park of Urbana responded

Hi, we're glad to hear you found our staff to be so informative and helpful. We hope you continue to choose us for all your automotive needs! Take care!

October 06, 2022

Helpful, timely and good work says it all. Plan to return for other checkups and work on our Mazda. More

by Joe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Vanderburgh
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Oct 11, 2022 -

Napleton's Auto Park of Urbana responded

Hi Joe, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 28, 2022

amazing staff Matt was amazing! Thank you for the red carpet experience 1will buy here again! More

by Thomas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
Oct 02, 2022 -

Napleton's Auto Park of Urbana responded

Hi Thomas, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

September 28, 2022

Was a great experience, friendly, fair, and didn’t push for the deal. Highly recommend More

by Bbell416
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Johnson
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Oct 02, 2022 -

Napleton's Auto Park of Urbana responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

September 27, 2022

The service is always excellent! Everyone is so friendly and professional! I've been bringing my car to this dealership for over 20 years. I really appreciate the hard work and profe More

by terry.hutson58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Viti
Report | Print
Sep 30, 2022 -

Napleton's Auto Park of Urbana responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

September 25, 2022

Amazing attitudes! So nice to work with! Not pushy! One satisfied customer! Come see Ben Starks at Napleton’s in Urbana! More

by Laurasix1986
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Starks
Report | Print
Sep 28, 2022 -

Napleton's Auto Park of Urbana responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

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