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Napleton's Auto Park of Urbana - Service Center

Urbana, IL

4.8
625 Reviews

625 Reviews of Napleton's Auto Park of Urbana - Service Center

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November 30, 2022

todd at toyota provided great customer service was really helpful & provided all the answers to my questions !! More

by youdontknowme1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
todd ballard
Report | Print
Dec 01, 2022 -

Napleton's Auto Park of Urbana responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

November 30, 2022

Todd at Toyota provided excellent service and helped get the necessary service done to my vehicle to keep me safe on the roads! Todd is the best!!!! More

by Crystalw372
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Ballard
Report | Print
Dec 01, 2022 -

Napleton's Auto Park of Urbana responded

Hello there! Thanks for sharing your recent service experience with us! We hope you continue to choose Napleton Toyota of Urbana as your first choice for all your vehicle needs.

November 29, 2022

I really appreciate coming to Napleton's for my model-specific work to get done! Also, Jessica is an amazing service advisor to work with! She is patient, thorough, and friendly...what a great comb More

by Tina
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Huskisson
Report | Print
Dec 01, 2022 -

Napleton's Auto Park of Urbana responded

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Dec 01, 2022 -

Napleton's Auto Park of Urbana responded

Hi Tina, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

November 28, 2022

Doug did a great job getting our Mazda in and out quickly. Great communication through out the process. Pricing was reasonable and the vehicle was even vacuumed. More

by Dscroggins99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Vandenburgh
Report | Print
Nov 30, 2022 -

Napleton's Auto Park of Urbana responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

November 28, 2022

Todd Ballard was great to work with. My truck was in and out fast. It was even vacuumed. More

by Dscroggins99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Ballard
Report | Print
Nov 30, 2022 -

Napleton's Auto Park of Urbana responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

November 22, 2022

I have to say Angel was very accommodating to our situation and was very friendly and fun to work with. More

by Blackwellm_10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel
Report | Print
Nov 24, 2022 -

Napleton's Auto Park of Urbana responded

Hello Blackwellm, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We want all our customers to feel this way when leaving our dealership!

November 21, 2022

Kami was great this morning. She remembered an issue I had with my vehicle and asked how things had been. She set everything up for today. She even texted me some information I w More

by la6rose
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Kami
Report | Print
Nov 23, 2022 -

Napleton's Auto Park of Urbana responded

Thank you so much for sharing your recent experience with us! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! If you have any further questions, please give us a call. We're always happy to help!

November 16, 2022

Angela was friendly and helpful. She communicated with me throughout. She was professional and prompt. My service was completed ahead of schedule More

by rmullett2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel
Report | Print
Nov 22, 2022 -

Napleton's Auto Park of Urbana responded

Hello, thank you for your kind review; we are happy to pass along your comments to Angela here at Napleton's Auto Park of Urbana! We hope you continue to choose us for all your automotive needs! Take care!

November 16, 2022

Brought my car in for a recall today - Great service and communication from Nick today!! Thank you!! More

by mfollowel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Report | Print
Nov 22, 2022 -

Napleton's Auto Park of Urbana responded

Hello, thank you for your kind review; we are happy to pass along your comments to Nick here at Napleton Toyota of Urbana! We hope you continue to choose us for all your automotive needs! Take care!

November 16, 2022

Waited over 2 hours for an oil change! !! Seems like they had over booked. 7 cars in line ahead of me for my 8:45sm appointment just to get checked in xxx! More

by Jhopkins1911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nicholas buhr
Report | Print
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