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Napleton's Auto Park of Urbana - Service Center

Urbana, IL

4.8
625 Reviews

625 Reviews of Napleton's Auto Park of Urbana - Service Center

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January 20, 2023

Quick service, fair pricing, great advisors, free shuttle service as well. 10/10 would service car here again. More

by M. L.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd
Report | Print
Jan 23, 2023 -

Napleton's Auto Park of Urbana responded

Hello, we're glad to hear that everything was completed to your satisfaction, please let us know if there is ever anything else we can assist you with.

January 19, 2023

Very quick and courteous service here. Great documentation of issues with photos and videos. The service team are great. More

by Ktmandera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Rice,
Report | Print
Jan 23, 2023 -

Napleton's Auto Park of Urbana responded

Hi, we're glad to hear that everything was completed to your satisfaction, Ktmandera! Please let us know if there is ever anything else we can assist you with.

January 18, 2023

Todd is a very nice person and a good service advisor who explain all the cost before performing any operations. The check engine light is blinking on my highlander, so I have to tow the car to Napleton Toyo More

by Zehua
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Ballard
Report | Print
Jan 20, 2023 -

Napleton's Auto Park of Urbana responded

Hi Zehua, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope to be of service to you again! Take care!

January 18, 2023

Roger is very helpful and knowledgeable when checking clients in to Napleton’s. I appreciate how much time he takes when he checks you in and is not pushy. More

by Sglenn2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Viti
Report | Print
Jan 20, 2023 -

Napleton's Auto Park of Urbana responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope you continue to choose us for all your automotive needs! Take care!

January 18, 2023

Roger was fantastic with my device on my car, will definitely be coming back here! More

by Sglenn2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger viti
Report | Print
Jan 20, 2023 -

Napleton's Auto Park of Urbana responded

Hi, thank you for your support! We're happy we could help. Our team is available should you require any extra help.

January 18, 2023

Nick Buhr provided top of the line service from start to finish, I will definitely return and refer my friends. More

by Kbuhr24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Buhr
Report | Print
Jan 20, 2023 -

Napleton's Auto Park of Urbana responded

Hi, thanks for sharing your recent service experience with us! We hope you continue to choose Napleton Toyota of Urbana as your first choice for all your vehicle needs. Safe travels!

January 18, 2023

Nick rice in service was great. Recently brought my highlander in as a walk in he got it done way faster than promised. Highly recommend More

by LiamM19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick rice
Report | Print
Jan 20, 2023 -

Napleton's Auto Park of Urbana responded

Hi, thank you for your support! We're happy we could help. We hope to be of service to you again! Take care!

January 18, 2023

Roger Viti helped me with my services when coming to Toyota and I was happy to deal with him More

by dearyadav
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Viti
Report | Print
Jan 20, 2023 -

Napleton's Auto Park of Urbana responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope you continue to choose us for all your automotive needs! Take care!

January 18, 2023

They were quick to get us in for a last min oil change. Very friendly service More

by canalesjkl@gmail.com
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Camie
Report | Print
Jan 20, 2023 -

Napleton's Auto Park of Urbana responded

Hi, thank you for your support! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 18, 2023

Nick is always very polite and helpful. I asked for a quote on tires. He offers 4 options and informed me when tires are usually on sale. I like anyone who will help me save money 😁 More

by Bett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick-Service Department
Report | Print
Jan 21, 2023 -

Napleton's Auto Park of Urbana responded

Hi Bett, we're glad to hear you found our staff to be so informative and helpful. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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