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Napleton's Auto Park of Urbana - Service Center

Urbana, IL

4.8
625 Reviews

625 Reviews of Napleton's Auto Park of Urbana - Service Center

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January 25, 2023

Great service department! !! Will definitely return in the future for my service needs! Coffee is great too! More

by momo22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Jan 27, 2023 -

Napleton's Auto Park of Urbana responded

Hi, here at Napleton's Auto Park of Urbana, we understand your time is valuable. Thank you for letting us know how your experience was. We hope to see you again!

January 25, 2023

Roger is dope. He's always helpful and does a great job with all the information needed to assist in this process even when something is wrong. They are quick and e More

by Coach Lowe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Viti
Report | Print
Jan 27, 2023 -

Napleton's Auto Park of Urbana responded

Hi Coach, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 25, 2023

We love Napleton Toyota. Today we called about our Camry and we’re able to get it in within an hour or two. Another hour later it was done. The complimentary ride back was a More

by Erin_Simpson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jan 27, 2023 -

Napleton's Auto Park of Urbana responded

Hi, thanks for sharing your recent service experience with. We hope you continue to choose Napleton Toyota of Urbana as your first choice for all your vehicle needs.

January 24, 2023

Friendly, prompt service. Comfortable waiting area with free water and coffee. Clean restrooms. Highly recommended. More

by Claborn79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jan 26, 2023 -

Napleton's Auto Park of Urbana responded

Hi, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 24, 2023

Roger in the Toyota service center did an excellent job assisting me today. He made sure that my service discount was applied and did great at communicating the status of my vehicle through the day. More

by Austin's Mama
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger
Report | Print
Jan 26, 2023 -

Napleton's Auto Park of Urbana responded

We're glad to hear that everything was completed to your satisfaction, Please let us know if there is ever anything else we can assist you with.

January 24, 2023

Awesome work! easy to work. The shuttle service was nice. I just walked in and they understood my need pretty fast. More

by irfanatif78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack
Report | Print
Jan 26, 2023 -

Napleton's Auto Park of Urbana responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing Napleton Toyota of Urbana!

January 23, 2023

Friendly and helpful. Would recommend this dealership to all. Clean and inviting atmosphere. Enjoyed visit More

by lrbogle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd
Report | Print
Jan 25, 2023 -

Napleton's Auto Park of Urbana responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

January 23, 2023

Great and very nice services. Todd, service advisor, is very nice and helpful. He explained me what need to be done with helpful information. More

by farmerschung
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd
Report | Print
Jan 25, 2023 -

Napleton's Auto Park of Urbana responded

Hello, thank you for your kind review; we are happy to pass along your comments to Todd here at Napleton Toyota of Urbana! We hope you continue to choose us for all your automotive needs! Take care!

January 21, 2023

Nick Rice was great. Fast, efficient, free shuttle, and overall very friendly. Would definitely recommend. More

by jackson.nick.e
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick rice
Report | Print
Jan 23, 2023 -

Napleton's Auto Park of Urbana responded

Hi, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation, and have an amazing day!

January 21, 2023

very rude lady at cashier paying for service i have gotten 3 cars there not again More

by meekerrocky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
not sure
Report | Print
Jan 24, 2023 -

Napleton's Auto Park of Urbana responded

Hi, thank you for sharing your experience with us. We are disappointed to learn of your visit and would like the opportunity to try and make this up to you. Please reach out to us at (217) 367-1222 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

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