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Napleton's Auto Park of Urbana - Service Center

Urbana, IL

4.8
625 Reviews

625 Reviews of Napleton's Auto Park of Urbana - Service Center

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January 27, 2023

Excellent service. Jessica is Friendly and knowledgeable. Clean waiting area with coffee and water. Transport to take you home and bring back More

by gelsscan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Jan 30, 2023 -

Napleton's Auto Park of Urbana responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

January 27, 2023

They keep on contact with me with all the details Jessica was amazing!!!I am definitely going to recommend her and the dealership! Thank Jessica for keeping intouch with me! More

by emma11ava16@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica , Alison Bogdan
Jan 30, 2023 -

Napleton's Auto Park of Urbana responded

Hi, we're glad to hear you found our staff to be so informative and helpful. Thanks again for the recommendation, and have an amazing day!

January 26, 2023

Kami was very bright and cheerful upon arrival. I was greated by several employees of dealership. More

by Jason
Recommend Dealer
Yes
Employees Worked With
Kami
Jan 29, 2023 -

Napleton's Auto Park of Urbana responded

Hi Jason, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

January 26, 2023

Napelton did a great job serving my vehicle and Angel was awesome help to me More

by lessymmonds11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel, Alison Bogdan
Jan 30, 2023 -

Napleton's Auto Park of Urbana responded

Hello, thank you for your kind review; we are happy to pass along your comments to Angel here at Napleton's Auto Park of Urbana! We hope you continue to choose us for all your automotive needs! Take care!

January 26, 2023

Jessica always provides excellent service. She personally notifies me when service is needed on my Optima and schedules all service appointments when it's convenient for me. More

by Lytnup6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alison Bogdan
Jan 29, 2023 -

Napleton's Auto Park of Urbana responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

January 26, 2023

Napleton Toyota of Urbana is very professional and efficient. Nick Rice today was very helpful and professional. He recommends the necessary and important services and explain why. I recommend you to More

by Moe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Rice
Jan 29, 2023 -

Napleton's Auto Park of Urbana responded

Hi Moe, we're glad to hear you found Nick to be so informative and helpful. We hope you continue to choose us for all your automotive needs! Take care!

January 25, 2023

The service department is very knowledgeable very courteous and works well with customers but your sales has no cars to sell More

by Corystu1964
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Jan 26, 2023 -

Napleton's Auto Park of Urbana responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

January 25, 2023

Service attendant was quick to greet and check in the vehicle. Customer service representative Roger explained all the recommended service on the vehicle. More

by Patrick F
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger
Jan 27, 2023 -

Napleton's Auto Park of Urbana responded

Hi Patrick, here at Napleton Toyota of Urbana, we understand your time is valuable. Thank you for letting us know how your experience was. We hope to see you again!

January 25, 2023

Kami was great! Got me right in for a tire repair and was very kind More

by Wfarris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kami
Jan 27, 2023 -

Napleton's Auto Park of Urbana responded

Hi, here at Napleton's Auto Park of Urbana, we understand your time is valuable. Thank you for letting us know how your experience was. We hope to see you again!

Jan 27, 2023 -

Wfarris responded

Quick, effective, and polite! I think Napleton's Service is great!

Jan 27, 2023 -

Wfarris responded

Nothing to add.

January 25, 2023

Great service facility! Will definitely return for my future needs! They recommend the maintenance needed to keep my vehicle operating at peak condition, and have the knowle More

by momo22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Jan 27, 2023 -

Napleton's Auto Park of Urbana responded

Hi, it is great to hear that we were able to get you back on the road so quickly! Thank you again for choosing Napleton Toyota of Urbana and we hope to see you again!

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