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Napleton's Auto Park of Urbana

Urbana, IL

4.7
2,556 Reviews
Napleton's Auto Park of Urbana in Urbana, IL treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence! Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling (888) 355-0139.
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1111 Napleton Way

Urbana, IL

61801

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Showing 2,556 reviews

April 03, 2023

Service Advisor Doug Vandenburgh was very helpful getting my appointment scheduled and throughout the service appointment. More

by Rob6297
Recommend Dealer
Yes
Employees Worked With
Doug Vandenburgh
Apr 05, 2023 -

Napleton's Auto Park of Urbana responded

Hello, thank you so much for sharing your recent experience with us, we work hard to provide each of our clients with the best automotive experience! We hope to see you again!

April 02, 2023

Thanks so much Sam for your help with the purchase of my car . Your friendly and caring made the process very easy for me. I'll definitely recommend your services to my family and friends.thank you Sam .. More

by Mohand
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kriss and Sam
Apr 03, 2023 -

Napleton's Auto Park of Urbana responded

Hi Mohand, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

April 01, 2023

Brad McElroy was awesome! Listened to what we needed and found the perfect vehicle for us. He was easy to work with and made the process fun. More

by mydogjade2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brad McElroy, Jessica Huskisson
Apr 03, 2023 -

Napleton's Auto Park of Urbana responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

April 01, 2023

I was more than pleased with my experience with Napleton's Auto Park of Urbana, Illinois. Cory Farries was my salesman and he was absolutely awesome from the moment he greeted me! His expertise More

by Karen Rocha
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cory Farries, Lance Ramos, Tyson Cook
Apr 03, 2023 -

Napleton's Auto Park of Urbana responded

Hi Karen, thanks for sharing your recent service experience with us! We hope you continue to choose Napleton's Auto Park of Urbana as your first choice for all your vehicle needs. Safe travels!

April 01, 2023

Brad was great! Easy process. I traded in my Camry with no hassle. Highly recommend! More

by Jake
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brad McElroy
Apr 03, 2023 -

Napleton's Auto Park of Urbana responded

Hi Jake, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

April 01, 2023

Friendly and welcome atmosphere. Tres Mercer is the best sales person! He answered all of my questions and was very informative about the makes and models during test drives. We purc More

by stephm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tres Mercer
Apr 03, 2023 -

Napleton's Auto Park of Urbana responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

March 30, 2023

Brad McElroy was really great. He helped me to find a good car also helped me for getting the insurance as well. I really do appreciated it. More

by lunalee.1802
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brad McElroy, Jessica Huskisson
Apr 02, 2023 -

Napleton's Auto Park of Urbana responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know Brad was so helpful! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

March 30, 2023

Always friendly and helpful when needing service. Never pushy. Always available to answers questions. My wife feels comfortable going. Todd is great. More

by Jeberle72
Recommend Dealer
Yes
Employees Worked With
Todd
Apr 01, 2023 -

Napleton's Auto Park of Urbana responded

Hi, we're glad to hear you found our staff to be so informative and helpful. We hope you continue to choose us for all your automotive needs! Take care!

March 29, 2023

I like being able to see such a variety of cars in one spot. But they tend to think they are the only dealership. Still In. Recovery mode from Covid More

by Mfrisby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Vandenburgh
Apr 09, 2023 -

Napleton's Auto Park of Urbana responded

Hello, we are so disappointed to learn of this situation you have described. Please contact our Manager at (217) 367-1222 so that we may ensure your experiences with our dealership are more pleasant moving forward.

March 29, 2023

Nick was a lot of help when I took my car in for service. I trust and appreciate him. More

by Sandy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Buhr
Mar 31, 2023 -

Napleton's Auto Park of Urbana responded

Hi Sandy, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

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