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Napleton's Auto Park of Urbana

Urbana, IL

Overview
Employees
Reviews
Vehicles
4.7
2,556 Reviews
Napleton's Auto Park of Urbana in Urbana, IL treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence! Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling (888) 355-0139.
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1111 Napleton Way

Urbana, IL

61801

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Showing 2,556 reviews

July 01, 2023

Brandon was my service advisor today. Helped save a couple of bucks. Appreciate it. Thanks More

by TB
Recommend Dealer
Yes
Employees Worked With
Brandon
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Sep 10, 2023 -

Napleton's Auto Park of Urbana responded

Hi, your wonderful feedback and rating mean a lot to us. Please let us know if there is anything else we can do for you; we are more than happy to help!

June 30, 2023

Replaced Prius C 12V battery on time and with a sincere and pleasant smile from Todd, despite inclement weather. More

by alanislives
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd -Service
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Sep 10, 2023 -

Napleton's Auto Park of Urbana responded

Hi, we really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

June 30, 2023

Todd in the service department was GREAT! Tested and replaced the 12V battery on time. Todd treated us with respect and professionalism. Five stars ⭐️⭐️⭐️⭐️⭐️ More

by alanislives
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd - Service Dept.
Report | Print
Sep 10, 2023 -

Napleton's Auto Park of Urbana responded

Hi, we're happy you found our staff to be so supportive during your experience here at Napleton Toyota of Urbana. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 28, 2023

Absolutely terrible service department. I was told it would take about 2 weeks for my car to be finished and now I am going on my 2 month mark and have been told multiple times I would get More

by Nunya95
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Jessica Huskisson
Report | Print
Sep 10, 2023 -

Napleton's Auto Park of Urbana responded

Hi, we're disappointed to hear of the negative experience you had at our location. Please reach out at (217) 367-1222 and we will do our best to make this better. We hope to hear from you soon.

June 27, 2023

The service is excellent. Todd explained everything and made sure my car was ready for the road. More

by huntress
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Todd (Service) and Jim (Shuttle driver w/beard) both excellent
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Sep 10, 2023 -

Napleton's Auto Park of Urbana responded

Hi, we're happy you found our staff to be so supportive during your experience here at Napleton Toyota of Urbana. Our team is available should you require any extra help.

June 27, 2023

We have purchased several cars from Ben Starks, he has always been very helpful and we appreciate everything he has done for us. More

by Debraehr1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Starks
Report | Print
Sep 10, 2023 -

Napleton's Auto Park of Urbana responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 27, 2023

Our experience was good. Ben Starks is a very good sales person, not high pressure. More

by Debraehr1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Starks
Report | Print
Sep 10, 2023 -

Napleton's Auto Park of Urbana responded

Hi, we're happy you found our staff to be so supportive during your experience here at Napleton Toyota of Urbana. Please don't hesitate to reach out if there's anything additional we can do for you.

June 27, 2023

I’m a retiring customer. Napleton Toyota at Urban provide exceptional service here. Staffs are so nice and friendly. More

by dearyadav
Service Price Transparency
Recommend Dealer
Yes
Report | Print
Sep 10, 2023 -

Napleton's Auto Park of Urbana responded

Hi, we're happy you found our staff to be so supportive during your experience here at Napleton Toyota of Urbana. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 27, 2023

Benjamine was terrific, he facilitated an smooth and excellent transaction. I highly recommend working with him More

by cranebt8519
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Benjamine Starks
Report | Print
Sep 10, 2023 -

Napleton's Auto Park of Urbana responded

Hi, we're happy you found our staff to be so supportive during your experience here at Napleton Toyota of Urbana. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

June 26, 2023

They do a excellent job and the service is good and I come back thanks More

by Edward M Flores
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Todd
Report | Print
Sep 10, 2023 -

Napleton's Auto Park of Urbana responded

Hi Edward, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

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