Napleton's Auto Park of Urbana

Everyone at this dealership was very welcome and made my experience at the dealership very easy, smooth, and quick! experience at the dealership very easy, smooth, and quick! More

Todd worked very hard to please me. He was very busy, but still found time to make sure I understood all repairs done to my car. He was very busy, but still found time to make sure I understood all repairs done to my car. More

This place does a great job at everything. We have purchased and serviced both of our current vehicles here. We have purchased and serviced both of our current vehicles here. More

After a month and a half I still can not get Napleton's Auto Park to remove the service contract that was not deleted from my loan. The bank says it is up to the dealer, but the dealer is no longer answeri Auto Park to remove the service contract that was not deleted from my loan. The bank says it is up to the dealer, but the dealer is no longer answering my inquiries and still has not corrected their error. Tom, general manager associated with Napleton's called today and sent me proof that they have taken care of my problem. Wells Fargo has not yet credited my account, but I appreciate Tom's help in taking care of this problem. I have updated the rating for this dealership, but I am sad that it took so long to fix. More

I have always been pleased with scheduled service work at Napleton’s of Urbana. The his, however, was not scheduled. I had a dead battery issue in my’22 RAV4. I called the service department and talked to To Napleton’s of Urbana. The his, however, was not scheduled. I had a dead battery issue in my’22 RAV4. I called the service department and talked to Todd Ballard. He advised me to get it jump started and then drive directly to Napleton’s and he would be waiting for me. When I arrived, Todd filled out all of the paperwork and told me he would keep me abreast of all progress. He did send me text messages to update me and let me know the battery had been charged and a software tweak had been done to accommodate people like me that drive very often or for mostly short distances. I am always glad to be assigned to Todd’s team for scheduled maintenance appointments. Thank you for the efficient, professional service. Tom Shumaker A very satisfied customer More

Excellent service. Car was on time. Great advice and value for the money. Highly recommend. Car was on time. Great advice and value for the money. Highly recommend. More

Very responsive to our interests. We were extremely pleased with Sales Associate Gregory! Although we didn’t find a vehicle at that time we would certainly reach out to them again. Th We were extremely pleased with Sales Associate Gregory! Although we didn’t find a vehicle at that time we would certainly reach out to them again. Thanks Gregory! More

Bought a car from Tres. Great guy!! Jessica is amazing!!service department is so convenient, and Jessica helps so much! Great guy!! Jessica is amazing!!service department is so convenient, and Jessica helps so much! More

Very nice people. Work was promptly completed. Actually reached out to my husband like I asked them to since I get no reception where I work. Work was promptly completed. Actually reached out to my husband like I asked them to since I get no reception where I work. More

Always courteous and quick service. I have been going here for over three years and have been satisfied. I have been going here for over three years and have been satisfied. More