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Napleton's Auto Park of Urbana

Urbana, IL

Overview
Employees
Reviews
Vehicles
4.7
2,555 Reviews
Napleton's Auto Park of Urbana in Urbana, IL treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence! Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling (888) 355-0139.
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1111 Napleton Way

Urbana, IL

61801

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Showing 2,555 reviews

September 22, 2023

He’s so friendly, I’ll recommend him to anybody and He did a good job. More

by paguio.michelle
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Starks
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Sep 25, 2023 -

Napleton's Auto Park of Urbana responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Napleton Toyota of Urbana! Our team is available if you require any extra help.

September 21, 2023

I recently moved to the Champaign-Urbana and visited Napleton Toyota for the first time. I received great service from the service team; Roger took the time to explain the services being completed and a More

by Mfuller99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger
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Sep 25, 2023 -

Napleton's Auto Park of Urbana responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a fantastic day!

September 21, 2023

Efficient and professional check in. Text alerts to provide status of vehicle is very helpful. More

by Isaf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd
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Sep 25, 2023 -

Napleton's Auto Park of Urbana responded

Hi Isaf, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 20, 2023

Todd @ Toyota Service is who I go to for my services on my car. Like his delivery and personality and seems to know his stuff. For Toyota, he's my guy. More

by TG00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd B
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Sep 22, 2023 -

Napleton's Auto Park of Urbana responded

Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!

September 19, 2023

Dealership is excellent. Work is done in good time and done correctly. Never have had to return to have something corrected. More

by Cslithgow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger viti
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Sep 21, 2023 -

Napleton's Auto Park of Urbana responded

Hi, thanks for sharing your recent service experience with us! We hope you continue to choose Napleton Toyota of Urbana as your first choice for all your vehicle needs.

September 19, 2023

Upfront service info & prices and good communication before beginning work. Service agent, Nick Rice, was honest and helpful making sure the right work got done at the right time! More

by N1013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Rice
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Sep 21, 2023 -

Napleton's Auto Park of Urbana responded

Hello, here at Napleton Toyota of Urbana, we understand your time is valuable. Thank you for letting us know how your experience was. We hope to see you again!

September 18, 2023

Jamal made my car buying experience very easy, he was able to cover the cost of my trade in and help me drive off in a new car. He secured the best deal for me. He was very polite and professional. The e More

by JeShon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jamal Berry
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Sep 21, 2023 -

Napleton's Auto Park of Urbana responded

Hello Jeshon, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

September 18, 2023

Napleton’s has been my go to dealership for the last 10 or so years. Roger at the Toyota service desk was a lot of help getting me in for an appointment at the last minute (same day service!) I highly reco More

by dinnin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 21, 2023 -

Napleton's Auto Park of Urbana responded

Hi, we are pleased to hear about your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope to be of service to you again! Take care!

September 18, 2023

I've been a customer of Napletons for over 4 years now, and they've always done right by me. Nick Rice is my service representative today and he's taking great care of me and my car, he reached out immed More

by Kensarno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Rice
Report | Print
Sep 21, 2023 -

Napleton's Auto Park of Urbana responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 18, 2023

TODD was great to work with, the service was really one of the best so far! More

by Alex M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TODD was my service Advisor
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Sep 21, 2023 -

Napleton's Auto Park of Urbana responded

Hi Alex, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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