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Napleton's Auto Park of Urbana

Urbana, IL

Overview
Employees
Reviews
Vehicles
4.7
2,556 Reviews
Napleton's Auto Park of Urbana in Urbana, IL treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence! Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling (888) 355-0139.
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1111 Napleton Way

Urbana, IL

61801

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Showing 2,556 reviews

October 13, 2023

Thoroughly trust them with the service of my 2018 Toyota 4Runner. Knowledgeable service advisors that are helpful and explain the work well More

by Nrobards
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd - service advisor
Report | Print
Oct 16, 2023 -

Napleton's Auto Park of Urbana responded

Hi, we're glad to hear that everything was completed to your satisfaction. Please let us know if there is ever anything else we can assist you with.

October 13, 2023

Nice people, always having everything on time. I have never had any issue or complaints with Toyota dealership. More

by Diroca84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd
Report | Print
Oct 16, 2023 -

Napleton's Auto Park of Urbana responded

Hi, we're glad to hear that everything was completed to your satisfaction. Please let us know if there is ever anything else we can assist you with. We hope you continue to choose us for all your automotive needs! Take care!

October 13, 2023

Reese Smith took EXCELLENT care of us. Highly recommend you contact him for your next new or used vehicle. More

by drunyan52
Recommend Dealer
Yes
Employees Worked With
Emma Stone
Report | Print
Oct 15, 2023 -

Napleton's Auto Park of Urbana responded

Hi, we're glad to hear our Staff took such great care of you,! We hope we can continue to be of service to you down the road!

October 11, 2023

Jamal was an amazing salesman. He got us a great deal on my new 23 Forte. The entire process was extremely smooth and as enjoyable as possible thanks to the great team there at Nap More

by Peyton Snyder
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jamal, Brad McElroy, Jessica Huskisson
Report | Print
Oct 12, 2023 -

Napleton's Auto Park of Urbana responded

Hi Peyton, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 10, 2023

Came in for a service visit. The appointment was quick and very professional. Will come again. More

by kwebb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd and Zach, both 5 stars
Report | Print
Oct 11, 2023 -

Napleton's Auto Park of Urbana responded

Hi, thanks for sharing your recent service experience with us. We hope you continue to choose Napleton Toyota of Urbana as your first choice for all your vehicle needs.

October 10, 2023

Todd help me with everything I need. He help me to understand everything my car needed. He was very friendly and responded all my questions. More

by anagasm.alburez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd
Report | Print
Oct 11, 2023 -

Napleton's Auto Park of Urbana responded

Hi, thanks for sharing your recent service experience with us. We hope you continue to choose Napleton Toyota of Urbana as your first choice for all your vehicle needs.

October 07, 2023

CJ is exactly what a service representative should be. He’s friendly, knowledgeable, informative and a nice guy. It’s always great to see a trusted and familiar face at the dealership. Thanks, CJ. More

by Oscarrrr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CJ
Report | Print
Oct 09, 2023 -

Napleton's Auto Park of Urbana responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Oct 09, 2023 -

Oscarrrr responded

Thanks again, CJ.

October 06, 2023

Napleton Toyota of Urbana is a great dealership. They’ve taken good care of my car all the years I’ve been here. Todd has been an excellent advisor to work with, very clear in his communications wit More

by lmcadowiv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Ballard
Report | Print
Oct 09, 2023 -

Napleton's Auto Park of Urbana responded

Hi, here at Napleton Toyota of Urbana, we understand your time is valuable. Thank you for letting us know how your experience was. We hope to see you again!

October 05, 2023

Nick Rice was complete, accurate, pleasant demeanor, and made us feel like we were important versus just customers. More

by randall.krug
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Rice
Report | Print
Oct 07, 2023 -

Napleton's Auto Park of Urbana responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

October 05, 2023

Todd is a great employee who communicates very well with customers and is always pleasant in the dealership and on phone. More

by Rltb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd (service)
Report | Print
Oct 07, 2023 -

Napleton's Auto Park of Urbana responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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