Napleton's Auto Park of Urbana

thanks you matt for an easy experience to buy my corolla cross i appreciate you cross i appreciate you More

Still ended up trading in and buying from them, but the entire process was and has been the worst I’ve ever experienced in any shape or form. Was asked what it would take to not test drive another car a entire process was and has been the worst I’ve ever experienced in any shape or form. Was asked what it would take to not test drive another car anywhere else, gave my out the door number. Sales or finance manager came in and assured me they would get me out of there and make everyone happy. That was around 10am. Come 11:45 I tell them I’m supposed to meet a friend for lunch, get asked to just give them a couple of more minutes. Told my friend to push it back to 12:30. Well now we’re at 12:50 and finally tell them I can’t wait anymore and that I’d be back after we’re done eating. 2pm we’re back and I get their next offer, which is exactly as it was at 10am! I should’ve walked out! And come to today, they didn’t even pay off the loan on my trade in! I spent over an hour on the phone calling repeatedly until I got through to the sales manager! He got it straight out, but this should never have happened in the first place! They don’t use KBB, J.D. Power, or any other common pricing tool. They use their own system. I will NEVER purchase another vehicle from them, and would NEVER recommend them. More

I had my car serviced and while I waited Matthew re-connected my phone to my car re-connected my phone to my car More

Was looking for a Camry with a cold weather package. They informed me when one was coming to the dealership. The rest is history. Service is great at Napleton’s also! They informed me when one was coming to the dealership. The rest is history. Service is great at Napleton’s also! More

A very big thank you to Matt for helping me get my first ever car and making the process smooth and comprehensive as possible! ever car and making the process smooth and comprehensive as possible! More

Matt at Toyota was very helpful: Personable and low-key, no pressure tactics. Derek runs a great show overall, and the finance professional also helpful and accommodating and not pressurizing. Overall a hap no pressure tactics. Derek runs a great show overall, and the finance professional also helpful and accommodating and not pressurizing. Overall a happy and low-stress experience. More

Thanks again for the great service for my Camry. You guys are the best! Thanks Todd! Mike C. You guys are the best! Thanks Todd! Mike C. More

Horrible business! Bought a 12 volt battery last year and it went bad. Took it back and they said they needed a couple hours to charge it and test it. 4 days later I ha Bought a 12 volt battery last year and it went bad. Took it back and they said they needed a couple hours to charge it and test it. 4 days later I had to call and complain that I hadn’t heard from them. They called me back later that day and said the battery was bad and they would replace it but I had to bring the car in to get the replacement! I said I wasn’t going to have the car towed 50 miles to get the battery and that they didn’t need the car there to sell me the battery! Absolute garbage service!!! AVOID THESE CROOKS AT ALL COSTS! More

I had an amazing experience at Napleton’s. The manager, Travis, was very approachable, helpful, and overall delightful to our entire family including our newly 16 year old daughter who was exc The manager, Travis, was very approachable, helpful, and overall delightful to our entire family including our newly 16 year old daughter who was excited to get her first car. The salesman, Von, was extremely understanding of our financial situation and was able to negotiate a reasonable price that works for our family. He made us feel comfortable and well taken care of throughout the whole process down to every last detail. All of the employees that we interacted with were respectful of our personal information and efficiently answered any questions that we had. More

Todd Ballard is my service guy. He always makes sure I know what is happening with my vehicle and OKs the price of the repairs beforehand. He always makes sure I know what is happening with my vehicle and OKs the price of the repairs beforehand. More