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Napleton's Auto Park of Urbana

Urbana, IL

Overview
Employees
Reviews
Vehicles
4.7
2,556 Reviews
Napleton's Auto Park of Urbana in Urbana, IL treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence! Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling (888) 355-0139.
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1111 Napleton Way

Urbana, IL

61801

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Showing 2,556 reviews

December 06, 2023

Great service, good communication, always feel like they are listening. Always willing to come back. More

by AW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger
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December 06, 2023

Todd was positive, professional, and easy to communicate with. The shuttle back and forth from the dealership, the fast and top notch service (even without an appointment), and Todd's professionalism make More

by mribelin
Recommend Dealer
Yes
Employees Worked With
Todd Ballard
Report | Print
Dec 15, 2023 -

Napleton's Auto Park of Urbana responded

Hi Mribelin, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know Todd was so helpful! We hope to see you soon!

December 05, 2023

Tatman was a great communicator. It was nice having a Toyota dealership near campus. for my son's car. More

by melissa627
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd
Report | Print
Dec 15, 2023 -

Napleton's Auto Park of Urbana responded

Hi, thank you so much for your feedback! Tatman will be very happy to hear about your kind words and high star rating! Please don't hesitate to reach out if there's anything additional we can do for you.

December 04, 2023

Toyota is always very thorough about letting me know what my car needs, everyone is super nice and supportive! More

by maliyakishora
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd
Report | Print
Dec 15, 2023 -

Napleton's Auto Park of Urbana responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

December 03, 2023

Nick Rice has always been very helpful. I appreciate him texting me with updates. I will definitely be back! More

by broylesel10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Rice
Report | Print
Dec 15, 2023 -

Napleton's Auto Park of Urbana responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know Nick was so helpful! We're looking forward to your next visit with us!

December 02, 2023

Ben is awesome. Tyler was exemplary! I enjoy the space and snacks and coffee! And Nola, the cashier, was a joy! More

by habfcil1976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler and Roger
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Dec 14, 2023 -

Napleton's Auto Park of Urbana responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

December 01, 2023

Sam is a friendly and professional sales man. I enjoyed having him as my sales man. I will definitely recommend him to all my friends who are shopping for cars. In my opinion he's a big asset to More

by marwan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Dec 15, 2023 -

Napleton's Auto Park of Urbana responded

Hi Marwan, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

November 30, 2023

The service center is the best in town. Roger Viti really helps with anything that I need and I am thankful to have him as my adviser More

by David.smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger viti
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Dec 15, 2023 -

Napleton's Auto Park of Urbana responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope to be of service to you again! Take care!

November 29, 2023

Service writer Todd was prompt and courteous. He kept me updated about the repair and he will make arrangements for a ride to dealership. Thanks Todd Ballard. More

by HowieG53NapToy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Ballard
Report | Print
Dec 15, 2023 -

Napleton's Auto Park of Urbana responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

November 29, 2023

Todd in service has been a very reliable service rep these past years. He’s informative and never pushy. More

by Gerry M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd
Report | Print
Dec 14, 2023 -

Napleton's Auto Park of Urbana responded

Hi Gerry, thank you so much for your feedback! Todd will be very happy to hear about your kind words and high star rating! We hope you have a great day!

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