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Napleton's Auto Park of Urbana

Urbana, IL

Overview
Employees
Reviews
Vehicles
4.7
2,556 Reviews
Napleton's Auto Park of Urbana in Urbana, IL treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence! Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling (888) 355-0139.
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1111 Napleton Way

Urbana, IL

61801

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Showing 2,556 reviews

December 15, 2023

Great Service by Todd. Got me setup within a couple minutes and showed all options available to me. Really appreciated the great service. More

by manorman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Ballard
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Dec 17, 2023 -

Napleton's Auto Park of Urbana responded

Hi Manorman, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 14, 2023

The staff there is very friendly and helpful. We are always using this place for our car's maintenance! More

by ad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick B.
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Dec 15, 2023 -

Napleton's Auto Park of Urbana responded

Hi, thank you for your kind words and this wonderful review! Our team is available should you require any extra help.

December 14, 2023

Todd, my Service Advisor, was great. Very prompt response time while communicating thru text, thorough regarding pricing for the recommended services, and helpful with the use of availa More

by Rltb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd - Service Advisor
Report | Print
Dec 16, 2023 -

Napleton's Auto Park of Urbana responded

Hi, we're happy you found our staff to be so supportive during your experience here at Napleton's Auto Park of Urbana. We are always more than happy to assist you if anything else comes up. Take care!

December 14, 2023

Bruce Andree was very helpful and willing to work around our busy schedule. He helped us find the perfect car in the right budget! More

by Savannah Wiese
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bruce Andree
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Dec 16, 2023 -

Napleton's Auto Park of Urbana responded

Hi Savannah, we're happy you found our staff to be so supportive during your experience here at Napleton's Auto Park of Urbana. We are always more than happy to assist you if anything else comes up. Take care!

December 13, 2023

Outstanding service. Friendly and very helpful. I would recommend getting your service done at this dealership. More

by sagedawg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd
Report | Print
Dec 15, 2023 -

Napleton's Auto Park of Urbana responded

Hi, we really appreciate your feedback! Thanks for the recommendation and have an amazing day!

December 12, 2023

I found Roger courteous, knowledgeable, and efficient. The service was excellent and I appreciated it. More

by jimbarrett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Viti
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Dec 14, 2023 -

Napleton's Auto Park of Urbana responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope to be of service to you again! Take care!

December 12, 2023

Staff is friendly and they take the time to make sure you understand your options. More

by DJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger
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Dec 14, 2023 -

Napleton's Auto Park of Urbana responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help.

December 12, 2023

Todd was able to see me and get me in on a busy pre holiday day. Napleton’s has always been professional, clean, courteous and available. More

by sykes.jeremy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd
Report | Print
Dec 15, 2023 -

Napleton's Auto Park of Urbana responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! Safe travels!

December 12, 2023

The employees of this company are always welcoming, helpful and knowledgeable about my vehicle and the service needed. Service is always great! More

by debhissong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alison Bogdan, Brad McElroy, Jessica Huskisson, Greg Freeman
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Dec 14, 2023 -

Napleton's Auto Park of Urbana responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope to be of service to you again! Take care!

December 12, 2023

Roger's service was an exemplary 5/5! *Administratively, you should eliminate or at least define in detail the "miscellaneous charges" on the customer's bill. Anything less is unprofessi More

by Judy Hackley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger was the best!
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Dec 15, 2023 -

Napleton's Auto Park of Urbana responded

Hi Judy, we regret to hear that you are displeased with your recent experience with us. If you'd be willing to provide more feedback, please reach out to us at (217) 367-1222 so we can assist you further.

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