Napleton's Auto Park of Urbana

Love Napleton VW :) VW team at Napleton delivers outstanding service every single time! They always go above and beyond, whether it's the sales or service team. I've purc VW team at Napleton delivers outstanding service every single time! They always go above and beyond, whether it's the sales or service team. I've purchased two new cars there over the past several years and have nothing but good things to say about the VW staff. More

Prompt and Polite met immediately by a tech who checked me in, escorted inside, discussed the work and was told that it would be 2 hours...1 hour and 50 minutes later m met immediately by a tech who checked me in, escorted inside, discussed the work and was told that it would be 2 hours...1 hour and 50 minutes later my car was done More

Outstanding service Our brakes went out in Champaign during a long interstate trip. The Kia service here was outstanding. Very good customer service and a comfortable, Our brakes went out in Champaign during a long interstate trip. The Kia service here was outstanding. Very good customer service and a comfortable, pleasant waiting area. We had to get a hotel while we waited for parts, but they provided a free shuttle, and the next morning we had our brakes repaired, four new tires, two recall items fixed, and a general inspection of our whole car. Great service, great people who really knew what they were doing. More

Outstanding Customer Service! I came to Jesse Webb after calling him and touching base with what I was looking for and what I thought I could afford after doing some research, keep I came to Jesse Webb after calling him and touching base with what I was looking for and what I thought I could afford after doing some research, keeping in mind I am an extremely skeptical person when it comes to car dealers. I came in with an open-minded attitude and after talking about all my available options with Jesse, I ended up in a pristine 2012 Volkswagen with 26,000 miles UNDER the monthly payments I had anticipated since my credit had been messed up in the past few months. I also, surprisingly, received a much lower interest rate through Volkswagen than I was offered through my personal bank that I have been with for over ten years and have gotten multiple loans through and paid off without any incident. After everything was said and done, I walked away very satisfied, I got a free tank of gas even though it was a used vehicle and they usually only do that with new vehicles, and I get free car washes as long as I have the vehicle. I have also been in contact with Jesse since the purchase with random questions and he, as well as the rest of the staff, have been more than happy to assist me with my questions and concerns whether loan related, insurance assistance or unlimited car wash questions. I have nothing but good things to tell all my friends about the level of customer service I have received and would recommend them to anyone I meet without hesitation. More

2010 VW Jetta Jesse Webb from the Volkswagen department had helped me a lot during my process trading in my used 2004 Audi and selecting a newer vehicle. I went to Jesse Webb from the Volkswagen department had helped me a lot during my process trading in my used 2004 Audi and selecting a newer vehicle. I went to the dealership at least five times, and each time the experience was great. I took the used vehicle I was buying to a mechanic for a buyers inspection and it was in great condition. The dealer was also able to offer me two months of limited warranty. Overall, I'm very satisfied. More

Great My experience at obrien was great! I will continue to recommend and purchase my vehicles from them. I wish I lived closer to use their services depart My experience at obrien was great! I will continue to recommend and purchase my vehicles from them. I wish I lived closer to use their services department. When I have used them they were great! More

2016 Hyundai Elantra We also bought our 2014 Elantra here, also. Staff was very professional, and all staff very courteous. I absolutely love my new 2016 Hyundai Elantra We also bought our 2014 Elantra here, also. Staff was very professional, and all staff very courteous. I absolutely love my new 2016 Hyundai Elantra More

Service Dept is over-priced Cost for basic services is over-priced. I would think that they would want the service dept to help build a loyal and repeat customer. But cost of s Cost for basic services is over-priced. I would think that they would want the service dept to help build a loyal and repeat customer. But cost of service drives people to go elsewhere More

Great Arthur explained everything!!! Perfect gentleman. I love the Hyundai and said that I would never buy a new car, but I was shown that it made sense. Ar Arthur explained everything!!! Perfect gentleman. I love the Hyundai and said that I would never buy a new car, but I was shown that it made sense. Arthur also put me at ease when getting stressed?? More

It was very good and efficient They showed me exactly what I wanted. it was a overall good experience. They let me do a test drive and get a good feel of the car. I am very satisfie They showed me exactly what I wanted. it was a overall good experience. They let me do a test drive and get a good feel of the car. I am very satisfied with my car. No complaints. More