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Napleton's Auto Park of Urbana

Urbana, IL

4.8
2,528 Reviews
Napleton's Auto Park of Urbana in Urbana, IL treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence! Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling (888) 355-0139.
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1111 Napleton Way

Urbana, IL

61801

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Showing 2,528 reviews

May 24, 2012

O'Brien offers quality in their sales and service operations. In sales, Pat Farrelly sold me another car a few years ago and I came back recently specifically to seek him out when I wanted to buy More

by emmcee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Chewning and Pat Farrelly
May 24, 2012

I had a very pleasant experience buying this car. Eveything went smoothly. Jason and the others were so great to work with and seemed to really care about my needs. I just love my Corolla. Would b More

by JABarb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason
April 26, 2012

Rick and Larry combined to help me get a new car on very short notice before I had to move out of town. Rick was extremely knowledgeable about the various Toyota and Scion models that fell in my price rang More

by CMItoIth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Breitenfeldt, Larry Madden
April 26, 2012

I told them what was wrong with my Lexus and what to fix. They attempted to charge me a $100 "diagnostic fee". I refused to pay it. Other experiences in the past have been equally bad but their the on More

by jcl2909
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim
May 14, 2012 -

Napleton's Auto Park of Urbana responded

Jcl2909, I understand that you did not have a positive experience with us. I would love to have the opportunity to speak with you regarding the situation. Please contact me, Angie Fiala, Director of Business Development, at afiala@obrienteam.com, at your earliest convenience. I look forward to speaking with you soon.”

April 26, 2012

as far as im concerned as a retired automechanic for 38 years obriens is the best facitily and has the most knowledgable people working their. this is my second kia from their dealership and the salesm More

by kenssoap1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
drew
February 16, 2012

Idris was great to work with. He knows his cars. I wasn't sure what I really wanted, and he helped me find the perfect vehicle for me. I would recommend anyone work with him. He is not pushy or annoying. He More

by Msrere
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Idris McPherson
December 07, 2011

The service department is likely to overcharge you and harass you. They have a nice waiting area but they pay for that by gouging people. They have recommended replacing things that work (like a windshiel More

by Compubacter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
can't remember
November 01, 2011

needed three things done to my '07 Mazda 6 - airbag warning light was on, so I needed that checked, oil change, and my brakes inspected for a good pre-winter check. I figured since my owner's manual r More

by MHemmer17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
4
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