Napleton's Auto Park of Urbana

Buyer Beware BUYER BEWARE! Don't go on a Saturday afternoon. We appear to have been lied to at every level of the organization. Salesperson either bumblingly or pu BUYER BEWARE! Don't go on a Saturday afternoon. We appear to have been lied to at every level of the organization. Salesperson either bumblingly or purposefully told us the car had Blue Link when it does not. General Manager told us we had two comparable cars to choose from, but that day before we came there were 9 identical Sonata SEs listed on the website. He said they sold all but these two, however, on the following Tuesday, there were still 9 listed on the website. Finance guy told us we had a loan from a bank that only funds best credit people, implying we got a good rate, but after calling the bank, it is 1 percentage point more than the highest percentage they offer. After sale called both the salesperson and sales manager to express concerns and neither returned the call. When finally spoke to sales manager after three days trying, he said he wanted to make me happy and would talk to general manager and get back to me, and never has. More

Top of the line service! I can't say enough good things about Sam! He is an excellent ambassador for Toyota (and Napleton Toyota in particular). I had made an appointment a I can't say enough good things about Sam! He is an excellent ambassador for Toyota (and Napleton Toyota in particular). I had made an appointment and Sam was waiting with the car I wanted to test drive when I got there. We had just started our test drive when he pointed out another car to me he thought I might like. Just by paying attention to my comments he zeroed in on the beautiful car I ended up buying. He listened to everything I had to say and answered all my questions (repeatedly, in some cases). Sam went through every feature in the car until I was confident with all of them, Sam has followed up with me to see if I have any other questions or concerns. Other customers would be lucky to have Sam as their sales representative. I found all employees at Napleton to be extremely friendly and helpful. More

Jim Stevens excellent representative for your company! I am a return customer and again asked to see JIM STEVENS to help me. He is a very personable, knowledgeable, salesman that takes great care of his c I am a return customer and again asked to see JIM STEVENS to help me. He is a very personable, knowledgeable, salesman that takes great care of his customer with followups to make sure the buyer is happy with their purchase. I hope he will still be at your dealership when I am ready to buy again. L. Beason More

Bruce Andree is the BEST! My family has purchased several vehicles from Bruce. He always takes time and makes sure we find exactly what we are looking for in a new or new to us My family has purchased several vehicles from Bruce. He always takes time and makes sure we find exactly what we are looking for in a new or new to us vehicle. More

Matt was great My wife had an accident and we had to replace our car on short notice. Matt was very understanding and took good care of us. We will definitely call h My wife had an accident and we had to replace our car on short notice. Matt was very understanding and took good care of us. We will definitely call him next time we need a car. More

A new rav Bruce Andree has sold us two Toyotas now, and my husband and I would work with him again and again. He is knowledgeable, trustworthy, friendly, helpfu Bruce Andree has sold us two Toyotas now, and my husband and I would work with him again and again. He is knowledgeable, trustworthy, friendly, helpful and patient — one of the best! More

Amazing Nathan was awesome. He went above and beyond with helping find my ideal car. Not only did he help with car but also my baby which for me was a deal br Nathan was awesome. He went above and beyond with helping find my ideal car. Not only did he help with car but also my baby which for me was a deal breaking. He answered questions throughly and was patient. I always had the negative connotation that napleton had pushy pushy salesman but in reality he was not pushy at all. Definitely buying my next car with him again. He also had great since of humor. More

Good people, great to work with The folks at Napleton treated us respectfully. We never felt taken advantage of, as we had at other dealerships. Sam was delightful to work with. He i The folks at Napleton treated us respectfully. We never felt taken advantage of, as we had at other dealerships. Sam was delightful to work with. He is very well versed in all things Toyota. I highly recommend Napleton for a great experience in car shopping. More

Awesome experience! Emma and her team made it easy to buy a 2019 Toyota Corolla. I also know that if I have any problems that they are there for me. I would highly recomm Emma and her team made it easy to buy a 2019 Toyota Corolla. I also know that if I have any problems that they are there for me. I would highly recommend Napleton's for your next car buying experience! I'm set for next 10 years! They bring piece of mind! More

Great hob They got me the car I wanted. Worked with me through texts. We settled on price and they even found the color I was looking for. They got me the car I wanted. Worked with me through texts. We settled on price and they even found the color I was looking for. More