Napleton's Auto Park of Urbana

A horrible dealership full of horrible human beings This place is awful!! Find somewhere else to do business! Every single person we worked with repeatedly lied to us, even going so far as to not send t This place is awful!! Find somewhere else to do business! Every single person we worked with repeatedly lied to us, even going so far as to not send the payoff for our trade in thus leaving us with letters and phone calls from the bank AND a late fee. We purchased our vehicle on 10/18, or so we thought, then they called us the next day saying that the paperwork “got messed up” and that if we don’t bring the car back NOW they will call the cops. REMINDER— this was not our error— it was theirs! So we go back on 10/20 (and missed an important wedding that day because of their mess!) to sort the entire mess out. I beg you to PLEASE go to a different dealership— you will regret doing business with Napletons. This has been the worst buying experience of our lives. We won’t even go back to get the oil changed! More

Buying a new Camry Went to Napleton to get a new Camry. The overall experience was quick and easy. Everybody was pleasant to work with. My only complaint is that I wis Went to Napleton to get a new Camry. The overall experience was quick and easy. Everybody was pleasant to work with. My only complaint is that I wish they had more colors on lot. More

I got my Camry! Got my first Toyota ever from Bruce Andrew st Napleton Auto Park. I’m a first time buyer and he explained everything to me. It was so easy simple an Got my first Toyota ever from Bruce Andrew st Napleton Auto Park. I’m a first time buyer and he explained everything to me. It was so easy simple and fun thanks Bruce! More

corolla bought a new corolla se from Bruce Andree ar Napleton Toyota. other dealerships didnt give me the time of day. Bruce did. thats why i boigjt from bought a new corolla se from Bruce Andree ar Napleton Toyota. other dealerships didnt give me the time of day. Bruce did. thats why i boigjt from him More

Anthony is the best! Five stars! Ask for Anthony. Best car buying experience I have ever had. Anthony will take great care of you. He knows his cars inside and out and wil Five stars! Ask for Anthony. Best car buying experience I have ever had. Anthony will take great care of you. He knows his cars inside and out and will help you find the Toyota that best fits your needs. More

Bruce is fantastic We just picked up our Sienna van today. It was the easiest, most comfortable, and satisfying car buying experience we have ever had. Bruce found us th We just picked up our Sienna van today. It was the easiest, most comfortable, and satisfying car buying experience we have ever had. Bruce found us the exact van we wanted, in the color we wanted at a fair price. He listened to our needs and wants and delivered the perfect van for us. We will definitely buy from him again and will recommend him to our friends and family. More

Happy with my new Hyundai I have dealt with Napleton's for over 20 years and have been happy with the service and the friendly, helpful staff. I just bought a new Santa Fe fro I have dealt with Napleton's for over 20 years and have been happy with the service and the friendly, helpful staff. I just bought a new Santa Fe from Jose, who was a great salesman and helpful in every way. More

Great experience Woody is very knowledgeable and personable. He made the buying experience easy. He answered all my questions and has been very diligent in following Woody is very knowledgeable and personable. He made the buying experience easy. He answered all my questions and has been very diligent in following up with me. More

Good experience at Napleton Woody was very helpful in completing the purchase of our new Mazda. Couldn't ask for a more personable salesperson. Would recommend Woody and the deal Woody was very helpful in completing the purchase of our new Mazda. Couldn't ask for a more personable salesperson. Would recommend Woody and the dealership to anyone. More

Recommend Jose Barajas to Anyone Visiting Mazda Delaership I had two test drives with two different 2018 Mazda CX-5s. Jose was great in explaining all the features and tried to answer all of my questions or cl I had two test drives with two different 2018 Mazda CX-5s. Jose was great in explaining all the features and tried to answer all of my questions or clear any confusions I had. After my first test drive, I researched online and really wanted the preferred equipment package with the vehicle. None of the vehicles in their website had PEP for the trim I was looking at. Jose was able to find a vehicle in the lot with PEP that wasn't listed in the website. In my second test drive, he further explained all the feature additions. I ended up buying the CX-5 with the preferred package. However, the only reason I am giving a 4 star is because there was a minor blip during the sales process. As we started talking numbers, Jose was extremely responsive in accommodating all of my requests, providing me necessary information regarding dealer invoice and so on. When I quoted my valuation of the car, Jose took it back to his sales manager. The sales manager (who didn't even give me his name) was really aggressive in his attitude while arguing about dealer's holdback and the competitive quote I brought from another dealer. He did not even give us a return quote---a straight NO! I had to send Jose an email 2 days later to give them my final quote which worked out fine. As for financing, Brandon Price made sure the process went smoothly. I had pre-approval from the local credit union. However, their financing department took over the responsibility of paperwork and the whole process went very smoothly. More