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Napleton's Auto Park of Urbana
Urbana, IL
2,519 Reviews
Napleton's Auto Park of Urbana in Urbana, IL treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling (888) 355-0139.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 2,519 reviews
December 29, 2018
Christmas Eve purchase We walked in on Christmas Eve and Brandon Taylor stepped up to help us out. I had looked online to find a car we were interested in and he was able to We walked in on Christmas Eve and Brandon Taylor stepped up to help us out. I had looked online to find a car we were interested in and he was able to answer our questions, show us the features of the car, explain its differences from other models, and keep us company while the paperwork was being processed. He is very personable and we felt completely comfortable in working with him. When he needed assistance because he was new on the floor and didn’t have all of his login credentials, he reached out to Woody and they got things taken care of. And Brandon has checked in with us after the sale to make sure things are going well. More
by SusanZ
Employees Worked With
Brandon Taylor
December 29, 2018
Bruce Andree helped me find a great car. Bruce Andree was very helpful and friendly and gave me his undivided attention. He found me a great car for a great price! I highly recommend coming h Bruce Andree was very helpful and friendly and gave me his undivided attention. He found me a great car for a great price! I highly recommend coming here. More
by Azy
December 28, 2018
Very informative Had questions regarding the process of trading in a vehicle. Mr. Harris explained the application process and the various options of financing. Very Had questions regarding the process of trading in a vehicle. Mr. Harris explained the application process and the various options of financing. Very informative and all around excellent customer focused service. I'm not ready to purchase a vehicle at this moment but will in the next few months. Thank you Mr. Harris for taking the time to speak with me. More
by Ann
Employees Worked With
Malik Harris
December 28, 2018
awesome customer service very nice, friendly staff, Emma made us feel very welcome--like we were at her home....I have bought many cars over the years and this was the best ex very nice, friendly staff, Emma made us feel very welcome--like we were at her home....I have bought many cars over the years and this was the best experience we have had... More
by papaT
Employees Worked With
Emma Corley
December 28, 2018
Exchamg Bruce Andree and Jess Collins are the best. No pressure no hype and set the perfect vehicle. And Bruce being the big dog lover he is made sure my pu Bruce Andree and Jess Collins are the best. No pressure no hype and set the perfect vehicle. And Bruce being the big dog lover he is made sure my puppies were comfortable also! More
by Im so happy
December 28, 2018
Everyone was asweome!! Great customer service!! Everyone was awesome! I would reccomend anyone to go to Napelton if they want to upgrade! Customer service was excellent! They take care of you Everyone was awesome! I would reccomend anyone to go to Napelton if they want to upgrade! Customer service was excellent! They take care of you More
by Shb0902
Employees Worked With
Jess Collins
December 28, 2018
Second time This is the second time I have purchased a Toyota from Sam he is the best. Sam is always so friendly and goes way above and beyond for his customers I This is the second time I have purchased a Toyota from Sam he is the best. Sam is always so friendly and goes way above and beyond for his customers I would recommend him to any one wanting to buy at Napeltons.. More
by JE1163
December 27, 2018
Very satisfied with car buying experience Our salesman, Malik Harris, was great. He was very thorough and took the time to help us find the right SUV. Will continue to purchase Hyundai vehicl Our salesman, Malik Harris, was great. He was very thorough and took the time to help us find the right SUV. Will continue to purchase Hyundai vehicles and will continue to do business with Napleton. Thanks Malik! More
by George V.
Employees Worked With
Malik Harris
December 26, 2018
First New Car I had a great experience buying my first new car at Napleton’s Toyota. The staff was very friendly/helpful and the process moved along at a good pace. I had a great experience buying my first new car at Napleton’s Toyota. The staff was very friendly/helpful and the process moved along at a good pace. More
by twm2
December 26, 2018
Awesome group of people Salesman Bruce did a phenomenal job with whole experience. From education and presenting options to helping firm up the deal, everything went smoothl Salesman Bruce did a phenomenal job with whole experience. From education and presenting options to helping firm up the deal, everything went smoothly. Business office, service and shuttle driver all A plus. More
by Larrythecableguy
