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Napleton's Auto Park of Urbana
Urbana, IL
2,519 Reviews
Napleton's Auto Park of Urbana in Urbana, IL treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling (888) 355-0139.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 2,519 reviews
December 31, 2018
Best carbuying experience I've had I've never liked haggling for deals and have owned 4 cars in 14 years. The only time I've never spent more than 4 hours+ at a dealership was buying a I've never liked haggling for deals and have owned 4 cars in 14 years. The only time I've never spent more than 4 hours+ at a dealership was buying a Hyundai from Brad Geegan here. After I called in and was transferred to him he asked me what I was looking for and had a few models lined up when I got to the dealership. After driving three cars he laid out the pricing and got a payment to what was affordable. While we were waiting for financing he made my kids some hot chocolate and we watched some football on their TV's in their showroom. I'll definitely be back. More
by OfcSuperman86
December 31, 2018
Best car experience ever I do not like going to dealerships but, each time it getting better, thanks to some amazing helpers my experience this time was the best thus far. Kud I do not like going to dealerships but, each time it getting better, thanks to some amazing helpers my experience this time was the best thus far. Kudos to Brandon Taylor, Brandon Price , and Andy Morse. I did my research ahead of time, knew what I was looking for and just need it delivered and it was just that simple. I got my car within couple hours. When I did my walk around the car was a little grease and Brandon Taylor took it back to the detailers and brought it back shining. I can appreciate people’s work ethics when they take pride. Thank you folks, for changing my car buying experience! More
by Mrsklean
Employees Worked With
Brandon X Taylor, Brandon Price, and Andy Morse
December 31, 2018
Awesome Service! I didn’t end up buying a car, but Brandon was so helpful in showing me different models I thought I would like. He gave me all the information I neede I didn’t end up buying a car, but Brandon was so helpful in showing me different models I thought I would like. He gave me all the information I needed so I could find the car I liked! More
by meghan7
Employees Worked With
Brandon Taylor
December 30, 2018
great dealership Very friendly gave me a great trade in price and sold me the new one at a super price, no back and forth xxxxxxxx . My brother and I bought tundras an Very friendly gave me a great trade in price and sold me the new one at a super price, no back and forth xxxxxxxx . My brother and I bought tundras and drove from Decatur Il to purchase them,our home town dealership wanted to play that stupid game. I own a busneiss and have to bid jobs and do not get a second chance so when we ask for a price out the door on a truck that’s what we want. I will always give this dealership first chance from now on ! More
by Clark
December 30, 2018
Really great car buying experience Really happy with my experience buying a new car from Napleton's. Matthew Morales worked really hard to help my wife and I get a great car that fit w Really happy with my experience buying a new car from Napleton's. Matthew Morales worked really hard to help my wife and I get a great car that fit within our budget. We walked in unsure what type of vehicle we would be looking for. We only knew we needed something bigger than our current car to make room for a new baby. Matthew helped us narrow down what we were looking for very quickly. He was very knowledgeable but also honest when he didn't know something, but would find out for us. We finally settled on a car that we liked, but it was a bit out of our budget, but Matt really worked with us to reach a price we could work with. I appreciate how honest and to the point Matt was, and was also very understanding of our situation. If I were in the market for another car in the near future and Matt Morales was still at Napleton's, I would certainly seek him out to work with him again. More
by GeorgeS
Employees Worked With
Matthew Morales
December 30, 2018
Wonderful experience Matthew and his assistant Matt were were most accommodating. They were most helpful and made the car buying experience comfortable. The entire staff Matthew and his assistant Matt were were most accommodating. They were most helpful and made the car buying experience comfortable. The entire staff was friendly. More
by kdee2
Employees Worked With
Matthew Morales, Matt
December 29, 2018
New Tacoma Bruce and Andrew (sales mgr) were very approachable and knowledgeable. Transaction was clear, consise, and (in my opinion), fair. Would highly recomm Bruce and Andrew (sales mgr) were very approachable and knowledgeable. Transaction was clear, consise, and (in my opinion), fair. Would highly recommend both the sales staff and service dept (based on past exp with my (retired) Tundra. More
by KCL
December 29, 2018
Excellent car buying experience Idris McPherson at Napleton was professional, knowledgeable and helpful. I’d been to Napleton for service for years but this is my first purchase from Idris McPherson at Napleton was professional, knowledgeable and helpful. I’d been to Napleton for service for years but this is my first purchase from them. All the staff that assisted me were great! More
by gotmycar
December 29, 2018
Good people to work with I had an appointment and the sales crew were waiting when I arrived. They were all very courteous and helpful. They addressed my concerns during the p I had an appointment and the sales crew were waiting when I arrived. They were all very courteous and helpful. They addressed my concerns during the process and have been very good to me since the purchase. I worked with Chris and Jess - both great people. More
by cap
December 29, 2018
Awesome experience! Brandon and the finance department were *awesome.* I walked in, not expecting them to be able to do much to help me replace a car totaled by a third p Brandon and the finance department were *awesome.* I walked in, not expecting them to be able to do much to help me replace a car totaled by a third party. A day later, I left the lot in possession of a new Hyundai Elantra with everything I could have asked for. If I could give ten stars, I'd do it! More
by dmhibbard
Employees Worked With
Brandon Taylor, Steve P.
