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Napleton's Auto Park of Urbana
Urbana, IL
2,519 Reviews
Napleton's Auto Park of Urbana in Urbana, IL treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling (888) 355-0139.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 2,519 reviews
January 09, 2019
Winter Buy I went just looking at the Rave 4's not really thinking about buying but just looking. I was approached by a Sales man and said he could give me m I went just looking at the Rave 4's not really thinking about buying but just looking. I was approached by a Sales man and said he could give me more information over the phone because I did not want to enter the dealership,takes to long ! Not only did he give me all the information I needed but came out to my home an appraised my car. The price was right the timing it took to complete the transaction could have been less. But overall I am loving my new car. More
by Patterson,jenny 1234
January 09, 2019
First new car Fantastic people worked with us all the way through! Anthony was fantastic! Worked with getting us the right financing! I will definitely recommend t Fantastic people worked with us all the way through! Anthony was fantastic! Worked with getting us the right financing! I will definitely recommend this to others! More
by RealCSW1
Employees Worked With
Anthony Shelton
January 09, 2019
FABULOUS We went into napletons not knowing if we could get a car. We told them what we could and what we wanted and they worked Very hard to make it happen. We went into napletons not knowing if we could get a car. We told them what we could and what we wanted and they worked Very hard to make it happen. They were so awesome. Took time to explain everything and then just walked us through all the things on the car. They were truly INCREDIBLE More
by The Walters 2019
January 08, 2019
Brad at Napleton Brad was really patient showing us cars, talking us through the options and letting us test drive. I hate pushy sales people, and will always walk awa Brad was really patient showing us cars, talking us through the options and letting us test drive. I hate pushy sales people, and will always walk away from them. But Brad was really laid back and friendly, very low pressure, and very patient. We’re very happy with our new car, and feel we got a good deal. I’ll definitely be going to see Brad next time I need to buy a car. His follow-up customer service is also excellent. Great dealership, great guy. More
by RavRav4
Employees Worked With
Brad
January 07, 2019
Matt Shanks We had to unexpectedly purchase a new Toyota Sienna. We have purchased from Matt in the past and once again had an excellent experience. We had certai We had to unexpectedly purchase a new Toyota Sienna. We have purchased from Matt in the past and once again had an excellent experience. We had certain requirements and Matt was always available to help in the process. I can't say anything but good things about Matt and the quality of this experience. He made it simple and quick. He answered all of our questions and responded in a timely manner. I will not hesitate to use Matt again for my next new vehicle. More
by CrazyRunner26.2
January 07, 2019
Review of Napleton Toyota of Urbana, Sam Samet. It was a pleasure working with Sam. He answered our questions and I will feel free to contact him at anytime with any other questions we might have. It was a pleasure working with Sam. He answered our questions and I will feel free to contact him at anytime with any other questions we might have. We appreciate a sales person who knows what he is selling! More
by Beatrice Motzer
January 07, 2019
Buying a car was actually an enjoyable experience! Sam Samet was the sales consultant with whom I had the pleasure of finding exactly the right car for me! Sam was friendly, well-prepared, and patient Sam Samet was the sales consultant with whom I had the pleasure of finding exactly the right car for me! Sam was friendly, well-prepared, and patient (l had a lot of questions!). When l had a problem figuring out a function of my new car, Sam went above and beyond his responsibilities to help me out. Everyone with whom l came into contact at the dealership was courteous and welcoming. Buying a car was actually an enjoyable experience! More
by Marilyn
Employees Worked With
Sam Samet, Derrick (in the VW area), Brandon (finance)
January 06, 2019
Oustanding Service I purchased my Hyundai in August; Woody Deck was my salesman and he has been the best! Woody has taken time out his busy day to see how things are goi I purchased my Hyundai in August; Woody Deck was my salesman and he has been the best! Woody has taken time out his busy day to see how things are going with the car. I recently had a scratch on my car, I called him and he arranged for me to bring my car. Mr.Deck goes above and beyond his duties! I really appreciate his service..He is definitely an asset to your Napleton team! More
by regina
January 05, 2019
Bruce Andree is the biggest thorn in my side. Every time I come in for service, I end up buying a new car. That’ll show me. Other than that he’s a great Andree is the biggest thorn in my side. Every time I come in for service, I end up buying a new car. That’ll show me. Other than that he’s a great guy who has taken great care of me and my family More
by Thorn
January 04, 2019
Courteous support Malik was very courteous and did his homework over three separate visits to the dealership in order to fully answer questions we had about the wide va Malik was very courteous and did his homework over three separate visits to the dealership in order to fully answer questions we had about the wide variety of vehicles we elected to test drive. He researched and provided details on the Niro Plug-In Hybrid that we ultimately selected and worked with us to make us comfortable while we worked through negotiations. When we weren't able to sign papers on our planned purchase date, we drove our new car home and he brought the paperwork to us on the following day. More
by jk123
Employees Worked With
Malik Harris
