Napleton's Auto Park of Urbana

Positive online shopping experience I have a new baby and was unable to do traditional car shopping - going to dealerships, test driving, etc. - so my car shopping was a combination of C I have a new baby and was unable to do traditional car shopping - going to dealerships, test driving, etc. - so my car shopping was a combination of Consumer Reports, TrueCar, Edmunds, dealer websites, KBB. Jess Collins understood my situation and was excellent to work with - he provided pricing and information through a combination of emails and calls. He was extremely responsive, transparent, and quite helpful. In the end we had a slightly better offer from another dealership but chose to but from Jess as a result of our experience with him. I was paired with Nathan when I picked up the vehicle and can’t say enough good things about him. He was personable, kind, and very patient with my baby and dog. I enjoyed speaking with him and was thankful for all of the help and information he provided. I was glad to have met him and wish him all the best! More

10th toyota from bruce at napeltons Exceptional Place, willing to go above and beyond. There to help before, during, and after the sale. Looking for a new car? Go see Bruce. Exceptional Place, willing to go above and beyond. There to help before, during, and after the sale. Looking for a new car? Go see Bruce. More

Great Service My experience was very pleasant since I walked in, Anthony helped me from the beginning to the end answering all of my questions, the application proc My experience was very pleasant since I walked in, Anthony helped me from the beginning to the end answering all of my questions, the application process was very clear and they explained all of my options and respected my decisions as well. More

I bought the 2019 Avalon Touring Model! Dealership very responsive to initial inquiry. Anthony very good at explaining vehicle features and answering questions. He was pleasant and professio Dealership very responsive to initial inquiry. Anthony very good at explaining vehicle features and answering questions. He was pleasant and professional. No "car salesman pressure". Sales Mgr. straight forward and reasonable. Staff and dealership appear to be a Class Act. More

Great experience Matt did not pressure us and was very knowledgeable. He answered all of our questions. He was very pleasant and easy to work with. I didn’t feel like Matt did not pressure us and was very knowledgeable. He answered all of our questions. He was very pleasant and easy to work with. I didn’t feel like I was under any pressure to buy an SUV. More

Too efficient! When my 2014 Tacoma was recently totaled, I stopped in Napleton's to start the process of finding a 2019 optioned just like my old one. I figured the When my 2014 Tacoma was recently totaled, I stopped in Napleton's to start the process of finding a 2019 optioned just like my old one. I figured the other drivers insurance company would have a settlement in a week or so and that would be the time it would take to find my truck. Well, the new Tacoma Sport in my color, with my specified options was on the lot in 2 days! Napleton's beat the settlement check by 2 weeks! I am now driving and loving my new truck. More

Beautiful Wanted to buy myself out of my lease and he sold me a new car that I’m actually happy about buying. Great. Fantastic. Wonderful man. Excellent. Wanted to buy myself out of my lease and he sold me a new car that I’m actually happy about buying. Great. Fantastic. Wonderful man. Excellent. More

Bruce Andree and the best car buying experience Bruce helped my daughter buy a new car and made it completely painless and actually fun!! He was so personable and friendly! I highly recommend him Bruce helped my daughter buy a new car and made it completely painless and actually fun!! He was so personable and friendly! I highly recommend him at Napleton’s!! More