Napleton's Auto Park of Urbana

Best Experience Yet My husband and I were both dreading going car shopping mostly based on past experience with pushy salesman and having to drag three kids 5 and under w My husband and I were both dreading going car shopping mostly based on past experience with pushy salesman and having to drag three kids 5 and under with us. From the minute we walked in the door Bruce was great. Very knowledgeable and answered all of my silly questions. Let’s face it with three kids its all about logistics so I need to understand how the seats move, etc. He was so great with our kids. Will definitely be back! More

Highly rewarding team experience I may be Napleton Toyota's most indecisive customer. But led by Sam, Andrew and Jess with help from Anthony and Chris while Sam was recuperating from I may be Napleton Toyota's most indecisive customer. But led by Sam, Andrew and Jess with help from Anthony and Chris while Sam was recuperating from surgery, the Napleton sales team combined to help me find an awesome vehicle at an exception price. Thank you, Sam and team, for a very rewarding purchase experience. More

Above and beyond I dealt with Idris McPherson and to sum up the experience in one word, it would be trustworthy. Idris is very knowledgeable and will help guide you to I dealt with Idris McPherson and to sum up the experience in one word, it would be trustworthy. Idris is very knowledgeable and will help guide you to the vehicle you need. He even drove 45 minutes one way on his day off to deliver the vehicle to me and get papers signed while I was at work. Idris went above and beyond what was expected. Derrick Helm was also involved in my transaction and he guided me through the more complicated parts of the sale so I fully understood everything. The team at Napletons Volkswagen builds relationships for life, not just for a sale. More

Most professional, friendly and helpful! This was the best experience with any car dealership we’ve been to in the USA (We have owned cars from Toyota, Mercedes-Benz, Tesla and VW). We felt This was the best experience with any car dealership we’ve been to in the USA (We have owned cars from Toyota, Mercedes-Benz, Tesla and VW). We felt no pressure to buy, had all our questions answered and throughout the sale, the customer service was excellent. Particularly impressive was the very thorough and helpful introduction to my new VW Atlas. I drove it home happy and well informed! Thank you More

Excellent service. He looked for options to offer, so we could pick the best offer. They have a lot of choices in vehicles and prices. service. He looked for options to offer, so we could pick the best offer. They have a lot of choices in vehicles and prices. More

Mazda CX-5 I had a great experience with Napleton. It was my first time to purchase a car and they helped me choose a perfect one for me by giving me a lot of op I had a great experience with Napleton. It was my first time to purchase a car and they helped me choose a perfect one for me by giving me a lot of options with the criterias that I like. Thank you especially to Bradley for being cool and friendly! More

It was fast, very friendly, and Nathan was extremely helpful I had a great experience at this car dealership. Nathan gave me great customer service and was very helpful finding a car that fits me. It was very fr I had a great experience at this car dealership. Nathan gave me great customer service and was very helpful finding a car that fits me. It was very friendly and fast. More

Worth the visit We were recommended to see Anthony Shelton at Napleton Toyota..very pleased with him.He was very knowledgable,kind, and not pushy at all. The managers We were recommended to see Anthony Shelton at Napleton Toyota..very pleased with him.He was very knowledgable,kind, and not pushy at all. The managers were the same..I would and have since we left with our 2019 Highlander recommended there facility,service and staff!! More

Excellent salesman and worked with us for a deal. Our salesman was Anthony Shelton he was very knowledgeable and was very attentive to our needs and wants. The entire sales team from salesman/salesman Our salesman was Anthony Shelton he was very knowledgeable and was very attentive to our needs and wants. The entire sales team from salesman/salesman manager to finance did an excellent job to get us in our new Highlander. More