Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton's Auto Park of Urbana
Urbana, IL
2,556 Reviews
Napleton's Auto Park of Urbana in Urbana, IL treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling (888) 355-0139.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,556 reviews
March 15, 2019
Great staff We had a great experience at Napleton. The staff was very knowledgeable, kind and courteous. I would suggest stopping in and seeing Kevin. He will not We had a great experience at Napleton. The staff was very knowledgeable, kind and courteous. I would suggest stopping in and seeing Kevin. He will not pressure you but will follow up on any questions. More
by Patti
March 14, 2019
Excellent Salesman Ben Starks was highly recommended to me from a friend and im soooo happy i met with Ben. Ben sat down and talk to me and never once tried to push me i Ben Starks was highly recommended to me from a friend and im soooo happy i met with Ben. Ben sat down and talk to me and never once tried to push me into buying a vehicle i couldnt afford. He made the processes of getting the vehicle i wanted quick and easy and i would hughly recommend him to everyone i know. After spending a few hours at the dealership with him i felt like i had known him for year, even though we had just met. Professional, down to earth, great guy. More
by tabithiaw
Employees Worked With
Ben Sparks
March 14, 2019
Easy purchase of New Beetle This was an impulse purchase and Idris made it super easy - I would buy from Idris again - thanks for making my fun purchase fast and easy - great jo This was an impulse purchase and Idris made it super easy - I would buy from Idris again - thanks for making my fun purchase fast and easy - great job! Meghan More
by Meghanwr
March 13, 2019
Great experience at Napleton's Great experience with Matt in purchasing another Camry. He made the selection, price/negotiation and delivery process go with ease and simplicity. G Great experience with Matt in purchasing another Camry. He made the selection, price/negotiation and delivery process go with ease and simplicity. Great Job Matt!! More
by smgt500
March 12, 2019
Buying new car I have given the rating I have because I deserved a bit better price and the attitude sucked of the sales man. The rest of the people were very nice. I have given the rating I have because I deserved a bit better price and the attitude sucked of the sales man. The rest of the people were very nice. More
by Carguy45
Employees Worked With
Brandon Taylor
March 12, 2019
AWESOME!!! I Love going there t sale man Sam Samet is the most Amazing person and his knowledge of the suv, trucks, car, van are so amazing. WELL DONE AGAIN TH I Love going there t sale man Sam Samet is the most Amazing person and his knowledge of the suv, trucks, car, van are so amazing. WELL DONE AGAIN THANK YOU SAM More
by MoeSue13
March 12, 2019
New Highlander Great experience. Everyone was very helpfull. It was a very busy Saturday and we just walked in. Sam was great to try to help us even though he had a Great experience. Everyone was very helpfull. It was a very busy Saturday and we just walked in. Sam was great to try to help us even though he had a other appointment. More
by Jamison
March 08, 2019
Warning, Be Very Cautious dealing with Napleton Toyota issued a combined total of 4 safety related recalls on the Toyota vehicles I purchased from Napleton. There were also multiple service letter Toyota issued a combined total of 4 safety related recalls on the Toyota vehicles I purchased from Napleton. There were also multiple service letters. Neither Toyota, nor Napleton stood behind their products to resolve failures they knew about and said the extended warranty had ended. Many were from defective supplier parts or software, but they would not replace or offer any assistance. Last issue with differential was $3,936.36 out of my pocket, plus loss of use and added cost for rental car during one plus weeks without the vehicle. Thanks a lot Napleton!. Will not buy another Toyota and certainly would never deal with Napleton. Anyone want a Toyota Avalon, Rav 4 or Camry, let me know, getting rid of all four I own. . More
by Don't Buy Toyota!
Employees Worked With
Andrew Curtis
March 07, 2019
Satisfied customer Great people I’m Lyndon, Sam and Steve I did truly appreciate the friendliness of Sam, Steve and Lyndon. They attended to my needs and concerns and Great people I’m Lyndon, Sam and Steve I did truly appreciate the friendliness of Sam, Steve and Lyndon. They attended to my needs and concerns and very proactive in their willingness to work with me. More
by Ibrahima , ndooy 19
Employees Worked With
Lyndon, Steve
March 07, 2019
Idris McPherson has earned me as a customer for life-honest, professional, kmowledgeable-I will recommend him and Napketons to all my friends and family. McPherson has earned me as a customer for life-honest, professional, kmowledgeable-I will recommend him and Napketons to all my friends and family. More
by Drelgha
