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Napleton's Auto Park of Urbana
Urbana, IL
2,520 Reviews
Napleton's Auto Park of Urbana in Urbana, IL treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling (888) 355-0139.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 2,520 reviews
March 04, 2019
Mazda CX-5 I had a great experience with Napleton. It was my first time to purchase a car and they helped me choose a perfect one for me by giving me a lot of op I had a great experience with Napleton. It was my first time to purchase a car and they helped me choose a perfect one for me by giving me a lot of options with the criterias that I like. Thank you especially to Bradley for being cool and friendly! More
by Claire
March 03, 2019
It was fast, very friendly, and Nathan was extremely helpful I had a great experience at this car dealership. Nathan gave me great customer service and was very helpful finding a car that fits me. It was very fr I had a great experience at this car dealership. Nathan gave me great customer service and was very helpful finding a car that fits me. It was very friendly and fast. More
by Me4
March 03, 2019
Worth the visit We were recommended to see Anthony Shelton at Napleton Toyota..very pleased with him.He was very knowledgable,kind, and not pushy at all. The managers We were recommended to see Anthony Shelton at Napleton Toyota..very pleased with him.He was very knowledgable,kind, and not pushy at all. The managers were the same..I would and have since we left with our 2019 Highlander recommended there facility,service and staff!! More
by Very satisfied customer
March 02, 2019
Excellent salesman and worked with us for a deal. Our salesman was Anthony Shelton he was very knowledgeable and was very attentive to our needs and wants. The entire sales team from salesman/salesman Our salesman was Anthony Shelton he was very knowledgeable and was very attentive to our needs and wants. The entire sales team from salesman/salesman manager to finance did an excellent job to get us in our new Highlander. More
by Thomas
Employees Worked With
Randy in finance
March 01, 2019
Excellent Fantastic service. Friendly and professional. Especially impressed with Derrick and Idriss.Fast and timely. Several courtesy phone calls were helpful Fantastic service. Friendly and professional. Especially impressed with Derrick and Idriss.Fast and timely. Several courtesy phone calls were helpful to ke me decide on my options and finalize the deal. More
by Yurii
March 01, 2019
Great Service Anthony was great to work with. He was very thorough showing me the technology in my new RAV4. What can I say about Jess. Simply that he is the bes Anthony was great to work with. He was very thorough showing me the technology in my new RAV4. What can I say about Jess. Simply that he is the best. He worked so hard to get me a deal I could live with. This is my third Toyota and this experience was my far the best one I have had here. I felt that they really cared and worked hard to make the sale possible. More
by CKW
March 01, 2019
We had a good experience buying our car at Napleton's. We didn't feel pressured to buy a car (which is a very big turn off for us). Anthony Shelton was very good at informing us about all the details of th We didn't feel pressured to buy a car (which is a very big turn off for us). Anthony Shelton was very good at informing us about all the details of the car we were interested in. He was very easy going and made a relaxed experience out of buying the car we got. For years we have been huge Honda fans and vowed we would never buy anything else. Our son bought a car at Napleton's not long ago and was very happy with it and that made us reconsider going with Toyota. We are very happy we did. More
by Jan
February 27, 2019
Glad I Came Here! We did not have an appointment but Anthony welcomed us as soon as we came into the showroom. I don’t normally like the car buying process because the We did not have an appointment but Anthony welcomed us as soon as we came into the showroom. I don’t normally like the car buying process because there is so much stress and pressure....but not here! Anthony was very knowledgeable and patient. He spent a lot of time with us and yet did not mind us taking time at home to decide. He even gave us his own cellphone number to ask any questions that came up and I used it more than once! More
by gdal
February 27, 2019
A history of excellent customer service This is the second vehicle I have purchased from this team and I am the 3rd generation of my family to do business with them. This I assure you is not This is the second vehicle I have purchased from this team and I am the 3rd generation of my family to do business with them. This I assure you is not by happenstance. From there vehicle and financing expertise to their personal touch on customer service. I would recommend them to any and everyone More
by Dsummer
February 25, 2019
All around hard working My overall experience was excellant from everyone involved and brandon went out of his was too make sure everything went as planned along with the sal My overall experience was excellant from everyone involved and brandon went out of his was too make sure everything went as planned along with the sales managers thanks guys!!! More
by Tony 72
Employees Worked With
Brandon Taylor
