Napleton's Auto Park of Urbana

New Highlander Great experience. Everyone was very helpfull. It was a very busy Saturday and we just walked in. Sam was great to try to help us even though he had a Great experience. Everyone was very helpfull. It was a very busy Saturday and we just walked in. Sam was great to try to help us even though he had a other appointment. More

Satisfied customer Great people I’m Lyndon, Sam and Steve I did truly appreciate the friendliness of Sam, Steve and Lyndon. They attended to my needs and concerns and Great people I’m Lyndon, Sam and Steve I did truly appreciate the friendliness of Sam, Steve and Lyndon. They attended to my needs and concerns and very proactive in their willingness to work with me. More

Idris McPherson has earned me as a customer for life-honest, professional, kmowledgeable-I will recommend him and Napketons to all my friends and family. McPherson has earned me as a customer for life-honest, professional, kmowledgeable-I will recommend him and Napketons to all my friends and family. More

Best Experience Yet My husband and I were both dreading going car shopping mostly based on past experience with pushy salesman and having to drag three kids 5 and under w My husband and I were both dreading going car shopping mostly based on past experience with pushy salesman and having to drag three kids 5 and under with us. From the minute we walked in the door Bruce was great. Very knowledgeable and answered all of my silly questions. Let’s face it with three kids its all about logistics so I need to understand how the seats move, etc. He was so great with our kids. Will definitely be back! More

Highly rewarding team experience I may be Napleton Toyota's most indecisive customer. But led by Sam, Andrew and Jess with help from Anthony and Chris while Sam was recuperating from I may be Napleton Toyota's most indecisive customer. But led by Sam, Andrew and Jess with help from Anthony and Chris while Sam was recuperating from surgery, the Napleton sales team combined to help me find an awesome vehicle at an exception price. Thank you, Sam and team, for a very rewarding purchase experience. More

Above and beyond I dealt with Idris McPherson and to sum up the experience in one word, it would be trustworthy. Idris is very knowledgeable and will help guide you to I dealt with Idris McPherson and to sum up the experience in one word, it would be trustworthy. Idris is very knowledgeable and will help guide you to the vehicle you need. He even drove 45 minutes one way on his day off to deliver the vehicle to me and get papers signed while I was at work. Idris went above and beyond what was expected. Derrick Helm was also involved in my transaction and he guided me through the more complicated parts of the sale so I fully understood everything. The team at Napletons Volkswagen builds relationships for life, not just for a sale. More

Most professional, friendly and helpful! This was the best experience with any car dealership we’ve been to in the USA (We have owned cars from Toyota, Mercedes-Benz, Tesla and VW). We felt This was the best experience with any car dealership we’ve been to in the USA (We have owned cars from Toyota, Mercedes-Benz, Tesla and VW). We felt no pressure to buy, had all our questions answered and throughout the sale, the customer service was excellent. Particularly impressive was the very thorough and helpful introduction to my new VW Atlas. I drove it home happy and well informed! Thank you More

Excellent service. He looked for options to offer, so we could pick the best offer. They have a lot of choices in vehicles and prices. service. He looked for options to offer, so we could pick the best offer. They have a lot of choices in vehicles and prices. More