Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton's Auto Park of Urbana
Urbana, IL
2,556 Reviews
Napleton's Auto Park of Urbana in Urbana, IL treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling (888) 355-0139.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,556 reviews
March 23, 2019
Excellent Bruce was great to work with. No pressure and attentive to my needs. I will recommend Bruce to any family and friends who are in the market for a vehi Bruce was great to work with. No pressure and attentive to my needs. I will recommend Bruce to any family and friends who are in the market for a vehicle new or used. More
by jrterwil
March 23, 2019
Great service Today I had the pleasure of working with Jesse Mannin. He has great customer service. He made getting a car very fun and easy! I’m not knowledgeable o Today I had the pleasure of working with Jesse Mannin. He has great customer service. He made getting a car very fun and easy! I’m not knowledgeable on a lot and he had the answer to every question! Keep him on the team as long as you can! More
by Tripleeeb
Employees Worked With
Jesse Mannin
March 23, 2019
Great experience Bruce was very helpful with my car buying process. He found great options in my price range, included great safety features, and like new histories. V Bruce was very helpful with my car buying process. He found great options in my price range, included great safety features, and like new histories. Very thankful! More
by Kylie
March 23, 2019
Buying a new car Very helpful, got what I needed. Tony was the main salesperson, Idris and Derrick helped out. Got the discount that was listed on the car, and other Very helpful, got what I needed. Tony was the main salesperson, Idris and Derrick helped out. Got the discount that was listed on the car, and other options were explained More
by Richard1
Employees Worked With
Tony
March 22, 2019
Great sales experince! After dealing with Bruce on 2 car deals now, it's safe to say he's part of our family. When you go to Toyota, ask for Bruce. He's very welcoming, neig After dealing with Bruce on 2 car deals now, it's safe to say he's part of our family. When you go to Toyota, ask for Bruce. He's very welcoming, neighborhoodly, and an all around good guy to work with. Safe to say he's got our future business. More
by Raydio
March 22, 2019
No pressure The thing I like most about buying my car here is they really are a pressure dealership. Instead of focusing on what’s negative in the competition, th The thing I like most about buying my car here is they really are a pressure dealership. Instead of focusing on what’s negative in the competition, they focus on how the features of their product and really let the car sell itself. More
by Katie123
March 22, 2019
Great day at Napleton We went there to just look and was approached by Chris. Listened to our needs and then was able to answer questions and make recommendations. We was We went there to just look and was approached by Chris. Listened to our needs and then was able to answer questions and make recommendations. We was honest about our experience at the Danville Il location and asked that he not waste our time with rediculous offers and negotiations. Everyone there was very helpful and I walked out purchasing a new vehicle. More
by Johnson Karel123
March 22, 2019
Jhudzik Jim Stevens was so amazing to work with. He was very patient with me as I drove many cars to find the perfect fit. He was never pushy or tried to show Jim Stevens was so amazing to work with. He was very patient with me as I drove many cars to find the perfect fit. He was never pushy or tried to show or sell me anything that wasn't in my budget. I had my toddler with me and we were there for over 5 hours. The entire staff was great with keeping her busy and letting her "help" them while I was doing the paper work. The manager even stayed later and watched Dora with her while we finished up! I had originally brought in my car to get serviced and ended up getting a great trade-in value. I will definitely be returning for future purchases and recommending everyone go to Napleton's and ask for Jim :) More
by jhudzik
Employees Worked With
Jim Stevens
March 22, 2019
Easy to work with Jesse was very easy to work with. No high pressure tactics. A straight shooter. Honest about our trade and we got a great deal on the vehicle we wan Jesse was very easy to work with. No high pressure tactics. A straight shooter. Honest about our trade and we got a great deal on the vehicle we wanted. Appreciate his professionalism. Would not hesitate to recommend him to anyone. More
by bing
Employees Worked With
Jesse Mannin
March 21, 2019
Very friendly and courteous staff. Very helpful! Idris McPherson was super helpful in finding me a new used car that is reliable and safe and wouldn't break my budget! The other staff there worked ju Idris McPherson was super helpful in finding me a new used car that is reliable and safe and wouldn't break my budget! The other staff there worked just as hard and we're also very friendly. I'm super happy with my experience there. My car was even detailed while I was filling out the paperwork! They even have plates and registration stickers on site, so no running to the DMV after purchasing my vehicle. I would recommend Napleton's to anyone needing a new or used vehicle. The selection is huge and I can't say enough about the staff! I will definitely go back when I need another vehicle. More
by Super happy Honda owner
